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    Christmas Is All Pope & Circumstance

    | Westlake, CA, USA |

    Me: “Good afternoon, thank you for calling [church's name]. How can I help you?”

    Customer: “Yes, I’d like to know why the time of the Christmas Eve mass was changed.”

    Me: “There was a scheduling conflict with the Christmas Carol Concert. I’m sorry if it’s caused an inconvenience for you.”

    Customer: “It has. Many of them.”

    Me: “I’m so sorry.”

    Customer: “You’ll change it back, then?”

    Me: “Um, no. See, there’s still the scheduling conflict.”

    Customer: “But I have plans at the mass’s new time! I need you to change it back!”

    Me: “Ma’am, I’m really not in charge of that decision.”

    Customer: “I am not getting off the phone until you change it back.”

    Me: “There really isn’t anything I can do for you. I’m sorry.”

    Customer: “Have you called the Pope and told him about this? Call the Pope and tell him that your priests have changed the mass time. He’ll fix it.”

    Me: “I actually don’t have his number on me.”

    Customer: “I’ll hold.”