(A customer calls in with the phone displaying an error. Per standard cell phone troubleshooting, the first step is to take the battery out and put it back in.)

Caller: “When are you going to get this glitch fixed?”

Me: “It’s not really a glitch, sir. It’s just general routine maintenance, like rebooting a computer.”

Caller: “Don’t give me that s***! How stupid do you think I am! I know computers are not like cell phones! Computers have microchips and stuff in them, and cell phones are way too small to have microchips!”