Chernobyl Over Ciabatta
(A woman comes to my coworker’s drawer and orders a loaf of ciabatta bread. My coworker rings it up and hands it to her.)
Customer: “This isn’t a loaf of ciabatta.”
Coworker: “Yes, ma’am, that’s our ciabatta.”
Customer: “No, this is not ciabatta! You don’t know what you’re talking about! I know a loaf of ciabatta when I see one!”
Me: “Is there a problem, ma’am?”
Customer: “Yes! I ordered a loaf of ciabatta, and this is not a loaf of ciabatta!”
Me: “Yes, ma’am, that is a loaf of ciabatta. See, here… It says ‘Ciabatta loaf’.”
Customer: “No, this is ridiculous! This is not a loaf of ciabatta!”
(At this point, the customer is hysterical, near tears, and waving the bread wildly.)
Me: “Let me get you a manager to speak to…” *gets the manager*
Manager: “What seems to be the problem, ma’am?”
Customer: “I ordered a ciabatta loaf and these kids are trying to sell me this!”
Manager: “That is our loaf of ciabatta. When is the last time you visited our store?”
Customer: “About a year ago.”
Manager: “Ah, that’s why. We changed the size of our loaf about six months ago.”
Customer: “Thank you! Now why couldn’t you tell me that?!” *points at me*
Manager: “She’s only been here for two months. She wouldn’t have known.”
Customer: “PATHETIC!” *pays for bread and storms out*
Next Customer: *shocked look* “Wow.”
This story is part of our Bread roundup!
Read the next story in this roundup!
Read the Bread roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.