Caution: Contents Are Highly Enjoyable
(A woman called us on the phone after getting home with a video game she’d just purchased.)
Me: “Thank you for calling [Store], this is [My Name], how can I help you?”
Customer: “I just bought a video game, and there’s plastic on it.”
Me: “Okay…”
Customer: “What do I do? Do I take the plastic off?”
Me: “Yes, ma’am. You have to in order to get the game.”
Customer: “But nothing will happen, right?”
Me: “No. Nothing is going to happen.”
Customer: “Are you sure?”
Me: “Yes, I’m sure.”
Customer: “All right. I’ll call back if something happens.”
(I never heard back. I hope nothing horrible happened.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
