Causing A Latte Problems
(I have ordered a small fry and vanilla milkshake, and am waiting for it to be ready.)
Cashier: “Small vanilla latte, small french fry!”
(I waits for the person who ordered that to step up and take it.)
Cashier: “Hey, this is yours.”
Me: “Oh? I ordered a small fry and a vanilla milkshake.”
Cashier: “No. You said latte.”
Me: “Oh, no, I’m sorry for the misunderstanding. I really don’t like coffee, and I can’t drink it. I wanted a vanilla milkshake.”
Cashier: “You said latte.”
Me: “Um… no, I’m sorry. Can I have a milkshake?”
Cashier: “You said latte.”
Me: “No, I didn’t. I don’t like coffee. Can I please have a milkshake?”
(The manager comes over when he sees what’s going on.)
Manager: “Is everything alright?”
Me: “Yeah, I just wanted—”
Cashier: “She ordered a latte!”
Me: “No, I didn’t! I don’t like coffee! I’m sorry for the misunderstanding, again, but I really wanted a vanilla shake!”
Manager: *to cashier* “Did you charge her for a latte?”
Cashier: “Yes, because she ordered a latte.”
Manager: *to me* “Sorry about that. Milkshakes are a little more expensive than lattes. Do you mind paying the extra if I switch it out for you?”
Me: “Not at all.”
Cashier: “But… she ordered a latte!”
Manager: *ignores cashier* “It’ll be [price] instead, ma’am.”
Me: “Okay, thank you.”
Cashier: “But she ordered a latte!”
Manager: “Here’s your milkshake!”
Me: “Thank you! Have a nice day!”
(As I hurry out of the place, I hear the cashier start shouting “SHE ORDERED A LATTE! YOU ORDERED A LATTE!” I’ve not gone into a fast food restaurant to order since!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.