• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Category: Wild & Unruly

    Transaction Was Above (Mother)Board

    | Victorville, CA, USA | Extra Stupid, Technology, Wild & Unruly

    (A customer brings in a PC that has an obviously blown motherboard. I take the side off and see black scorch mark on the power supply, and know something had blow badly.)

    Me: “Well, I don’t know if the hard drive is good or not. A diagnostic is $50, but if we do repairs we take that off the labor.”

    Customer: “Nah, I’ll just replace the board.”

    Me: “Do you want us to do it?”

    Customer: “No, I have done all this stuff before.”

    (Confused then as to why he needed us to do a diagnostic, I sell him a new board. It takes a new CPU, and a new power supply. It happens to use his old RAM and as a freebie, I test it and the new board worked with his. Two days later:)

    Customer: “The motherboard you sold me does not work.”

    Me: “What? We tested it, with the new power supply. Is it your drive that is dead?”

    Customer: “No. It is the board! You sold me a bad board.”

    Me: “Well, you saw it work with your RAM. Are you sure it is not just the drives?”

    Customer: “No. I told you it is the board!”

    Me: “Well, let’s have a look.”

    (I open the machine. I disconnect the drives from power and data. I hit the power and smell smoke.)

    Me: “Woah! What the h***! Pull the power cord!”

    Customer: “See! It is a bad board.”

    (I look a little closer because the cards don’t seem to be fitting in very well.)

    Me: “Sir, did you mount this on the standoffs?”

    Customer: “Standoffs? What do you mean?”

    Me: “Well, this board has great pictures in the manual. Here they are.”

    (I point out the standoffs and how it shows placing them before mounting the board.)

    Customer: “Oh, those. They were in the way so I took them out. I don’t need a d*** book! I know what I am doing!”

    Me: “Well, you needed those standoffs. You destroyed this board.”

    Customer: “No, I didn’t!”

    Me: “Sir, the instructions are clear. You must put in the standoffs. Otherwise all the solder points on the back of the board can short out. This board has been mounted wrong and is probably dead.”

    Customer: “I want to talk to your manager!”

    (My manager  is already there because the customer is getting louder.)

    Manager: “Yes?”

    Customer: “This idiot says I mounted the board wrong! He won’t admit he sold me a bad board!”

    Manager: “Now, I heard he tested your old RAM when you were here yesterday.”

    Customer: “Yah.”

    Manager: “And it worked then?”

    Customer: “F*** you!”

    Manager: “You need to leave now, sir.”

    Customer: “I want my money back! You people are f****** crooks!”

    Manager: “No, a crook is someone that f**** up their own shit and then tries to blame others for it. Get the h*** out of my store!”

    (The customer stormed out and smashed his computer in the parking lot. After stomping on it a few times, he ran over it with his car. It was a shame. It was a nice case.)

    Cross Them Off Your Shopping List

    | Hayward, CA, USA | Bad Behavior, Religion, Wild & Unruly

    (My partner and I have a stall in a vintage clothing collective. On the day in question, I am working the counter when a woman comes in wanting to sell some clothes.)

    Customer: “I want to sell these.”

    Me: “Okay, let me see what you’ve got.”

    (As I am looking over the clothes, which are mostly from chain stores in the past 10 years, she notices I am wearing a vintage pewter cross.)

    Customer: “Hey! Why are you wearing that cross?!”

    Me: “Um, I like it?”

    Customer: “Hah! Just as I thought! You’re a disgrace! Wearing a cross as a piece of jewelry!”

    Partner: *coming out of the back room* “Technically, it IS a piece of jewelry! And she has every right to wear it.”

    Customer: “Hah! I seriously doubt that! So tell me, are you a Christian?”

    Me: “If you’re asking that question, I’m probably not what YOU would consider a Christian.”

    Customer: “I thought as much! You take that cross off right now, you little heathen!”

    Partner: *becoming very irritated* “Actually, ma’am, we have both attended many churches, including Methodist, Episcopal, and Old Catholic.”

    Me: “I’m currently Religious Scientist.”

    Customer: “I thought as much! Heathens! You aren’t entitled to wear that cross!”

    Me: “I’m as much entitled as you, Ma’am.”

    Partner: “So, if you’re not buying anything, please leave the store and stop harassing us.”

    Customer: “I’m not buying, I’m selling!”

    Partner: “Oh, no, you’re not.”

    Me: “You don’t have any REAL vintage, anyway.”

    Customer: “Well, I never! You girls don’t know how to run a business! I wouldn’t want to sell to a couple of heathens, anyway!”

    (She gathered up her clothes and exited the store in a huff. Thankfully, she never entered our heathen store again.)

    Not Dog’s Best Friend

    | CA, USA | Bad Behavior, Criminal/Illegal, Pets & Animals, Theme Of The Month, Wild & Unruly

    (We are a grooming shop inside a larger pet store. One of our bathers brings out a dog that is going home. Since she worked on the dog, she proceeds to inform the owner how it went.)

    Bather: “[Pet] did pretty good for a first timer, but got a bit scared and tried to nip—”

    Customer: “BAD DOG!”

    (She then starts screaming and leans over our counter to take a swing at her dog with a closed fist. The dog ducks and hides behind the bather.)

    Me: “Ma’am! Please don’t hit your dog in here!”

    (She scowls at us and still looks angry, but we have no choice but to hand the dog over. A few minutes later one of the floor associates rushes in.)

    Associate: “The lady that just left just started kicking the s*** out of her dog and is now trying to stuff it in the trunk!”

    Me: “WHAT?!”

    (The bather calls the cops while I and the associate rush outside. We can’t see the dog in the car but the owner is in the driver’s seat, on her phone and screaming at us, as we box her in her parking space to keep her from leaving until the police arrive.)

    Police Officer: “I can take it from here. All of you get back inside.”

    (We never saw the woman again, but I still think of that poor dog.)

    Like A Dog With A Bone About Your Dog

    | USA | Bad Behavior, Pets & Animals, Theme Of The Month, Wild & Unruly

    (My dog and I are at a popular pet store where we are regular customers. I am pushing around a cart with my dog in it. He is very friendly and greets anybody who walks by.)

    Customer: “Aw, what cute dog!”

    (The customer pets him. She stops and looks into my cart to see a leash.)

    Customer: “What the h***?!” *picks up and waves it on my face* “You are a animal abuser! Dogs should be running free!”

    Me: “What? No! I am doing this for his safety. He gets out of my yard and chases after cars!”

    Customer: *grabs my dog* “I am calling the police!”

    Me: “No! Give me my dog back!”

    (An employee runs over.)

    Employee: “Miss! I am going to have to ask you to give the dog back.”

    Customer: *holding my dog tightly, while he is fighting to get out of her arms* “No! He is being abused!”

    Employee: “I assure you, that dog is not abused. I am going to call the police if you don’t let go of him.”

    Customer: “Fine!” *throws my dog on the ground and runs out of the store*

    (Luckily my dog was okay!)

    Coupon Is Off

    | IL, USA | Crazy Requests, Wild & Unruly

    Customer: “I want to use this Groupon for my massage today; your manager said I could.”

    (I look at the Groupon and it is for a competitor. I explain this to her.)

    Customer: “Well, your manager said I could use this…”

    (I call the manager who says that she claimed it was expired, not for a completely different store.)

    Me: “Ma’am, I spoke with my manager and he agreed to let you use an expired Groupon, not one for a completely different location.”

    Customer: “This is f****** ridiculous!!! I’m calling the BBB and putting you on Facebook!”

    Me: “Well, ma’am. I’m so sorry but I cannot allow you to use this but I can give you our member rate today and give you a free half hour massage on your next visit which is $80 in savings.”

    Customer: “But I already paid for this Groupon and I WANT TO USE IT NOW!”

    Me: “I understand your frustration, ma’am, but I cannot allow you to use this at this clinic as it is not for our store but for our competitors.”

    Customer: “Well you just don’t want me to come in here. You hate people like me don’t you? You’re racist!”

    (I am confused as both the customer and I are white.)

    Me: “Ma’am, I’m going to need you to watch your language and calm down. Again, I cannot let you use this at this store but I can offer you up to $80 in savings and you will be paying less than you originally paid for the Groupon.”


    Me: “Ma’am, can I ask you just one question? Do you get mad when you go to Walmart and they don’t let you use Target Gift Cards?”

    Customer: “…”

    Me: “…”

    Customer: “Oh… well… just, NEVERMIND, YOU HEATHEN!”

    (The customer walked out and never did get her massage. I also never heard from the BBB or corporate about being ‘blasted’ on Facebook.)

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