Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • God Loves Little Girls Who Stand Up For Others
    (2,444 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Wild & Unruly

    Taking A Swipe At Common Sense

    | PA, USA | At The Checkout, Technology, Wild & Unruly

    (I am working as a cashier during Easter weekend at a popular retail shop. I have a long line but am getting people rung out quickly. A customer in her early 30s is next in line.)

    Me: “Hi, how are you doing today?”

    (The customer puts her items on the belt, and doesn’t say a word to me.)

    Me: *rings up her order* “Okay, that will be [total].”

    Customer: *swipes her card very fast* “Why isn’t this working?!”

    (She swipes the card back and forth quickly. All the while the machine beeps to inform us that it cannot read her card, because she is swiping it too fast.)

    Me: “Oh, you need to swipe it slower so the machine can read your card.”

    Customer: “Oh.” *continues swiping too fast, back and forth* “Your machine is broken! It won’t accept my card!”

    Me: “You just need to swipe it a little slower.”

    Customer: “I AM SWIPING IT! YOUR STUPID MACHINE WON’T TAKE MY CARD!”

    (She proceeds to keep swiping it back and forth just as fast as before and is getting a bit rough with the machine.)

    Customer: “SEE!? IT WON’T WORK!”

    Me: “Would you like me to try and swipe the card back here? Sometimes the front one doesn’t work but mine will.”

    Customer: “All right… Wait, you’re the store who got hacked, right?”

    (I get asked this a lot. During last year’s Christmas shopping season a bunch of credit and debit cards were hacked. People are still cautious about the security breach.)

    Me: “Yes, but we have taken care of the issue and your card is safe to use now.”

    Customer: “I don’t want my card hacked.”

    Me: “As I said, your card is safe.”

    Customer: “I don’t want my information stolen!”

    Me: “Yes, I understand, but we took care of the issue. I’ve used my card here plenty of times since it was fixed and no one has stolen money from me.”

    Customer: “Well, that is because you are an employee. They wouldn’t steal money from someone who works for them.”

    Me: “What?”

    Customer: “[Store] wouldn’t steal money from the people who work for them.”

    Me: “Oh, no. It wasn’t [Store] that hacked into people’s accounts. It was a hacker.”

    Customer: “But I bet you got a huge paycheck during that time when you were stealing money.”

    Me: “Yes, my paycheck was bigger but that was only because there were more hours to go around. [Store] didn’t steal any money.”

    (My manager comes over to see why I was taking so long.)

    Manager: “Is something wrong, [My Name]?”

    Customer: “I’m just making sure your employee doesn’t steal my card information. She asked to swipe it in the card reader behind her because the front one isn’t working. I don’t want my information stolen!”

    (I explain to my manger why I asked to swipe her card with my card reader and why she thinks I am trying to steal her information.)

    Manager: “As my employee said, [Store] didn’t steal anyone’s money. It was a hacker. I myself was a victim of the breach.”

    Customer: “But you work here! They couldn’t steal money from you! You’re just lying so you can get away with stealing more people’s money!”

    Manager: “I assure you, we are not trying to steal your money.”

    Customer: “But your employee is trying to take my card!”

    Manager: “Why don’t you try swiping your card again in the front card reader?”

    Customer: *swipes her card fast again, then a few more times violently* “See?! It won’t work! Your employee must have broken the machine so she could copy my card information into the database!”

    Manager: “Try swiping it a bit slower.”

    (My manager motions over the card reader at the right pace. The customer slides her card again and it goes through.)

    Customer: “It worked! Thank goodness you were here to prevent your employee from stealing my information!” *looks at me* “All you kids are thieves. I hope you get fired for this!”

    Me: “Er… have a nice day.”

    (I hands her her bags and she leaves.)

    Manager: “Don’t worry. You aren’t going to be fired for her ignorance.”

    Sorry Doesn’t Seem To Be The Hardest Word

    | AK, USA | At The Checkout, Bad Behavior, Wild & Unruly

    (I’m ringing up a customer and giving her her bags. I forget to give her the light jacket she bought and don’t notice until she drives off. Hoping she’ll come back, I put it next to myself for safe-keeping and keep checking customers. Twenty minutes later, she returns.)

    Customer: “Where’s my jacket?!”

    Me: “Right here, ma’am.” *I give her back the jacket* “I’m sorry about the inconvenience, I—”

    Customer: “You should be ASHAMED of yourself! This is very poor service!”

    Me: “I’m very sorry, ma’am—”

    Customer: “I had to get out of my car, bring in my things, see my jacket missing, get my walker, get BACK in my car, and drive all the way back here, and it was very difficult! What’s your name? I’m calling corporate about you, and they’re gonna write you up!”

    Me: “I’m sorry about—”

    Customer: *wry laughter* “Oh, and of course, you never ONCE said sorry!”

    Me: “But I, just— I’m very sorry, ma’am.”

    Customer: “Oh, yeah, you apologize NOW, after I TELL you to!”

    (I return to my line, shaken and a little upset, and continue ringing up the customer I was helping earlier, who witnessed the whole thing.)

    Next Customer: “But you said you were sorry FOUR times. I counted!”

    A Customer’s Behavior Can Cut You In Half

    | WV, USA | Crazy Requests, Home Improvement, Wild & Unruly

    (I work as a weekday team member at a home improvement store, mostly in the lumber yard. I am already having a rough day, and a customer asks me if I could cut her a piece of plywood, but our wood cutter is currently out of service. Her pleasant demeanor instantly turns sour.)

    Customer: “The fact that your saw is broken is unacceptable! My mother is sitting outside in her vehicle, and she just had open-heart surgery! I don’t have time for this!”

    Me: “I’m very sorry that our saw is broken, ma’am, but I could call the store across town for you and see if their saw is functioning—”

    Customer: “No! I don’t want to go to the other store! I spent $20 in gas just to f****** get here!”

    Me: “Yet again, I do apologize for the inconvenience—”

    (The customer obviously does not hear me, and continues shouting.)

    Customer: “F*** you! I want my wood cut! I’ll break it in half myself if I have to!”

    (At this point, the customer is so angry, I am afraid she will try to physically harm me. Two managers on duty overhear the ordeal and walk over.)

    Manager #1: “I’m very sorry, ma’am, but as our associate has already told you, our saw is currently out of service, and is due to be replaced shortly. If you would like, we might have a circular saw in the back that we could use to cut it for you—”

    Customer: “This is f****** crazy! I don’t understand why you can’t fix the saw! My mother is still out in the vehicle, and I don’t have time for your bulls***!”

    Me: “Ma’am, if you don’t mind waiting here, I could go get the saw for you and cut it.”

    Customer: “Are you f****** kidding me?! I’ve been in the store for over two hours, and you expect me to wait while you go f*** around, and probably not even come back!?”

    (After more rambling, she finally agrees to wait. She then says she is going to go outside and ‘cool off.’ After I retrieve the circular saw, I then go outside to look for the customer. I find her in her car, with her feet up on the steering wheel, smoking a cigarette alongside her mother, who, for having ‘open-heart surgery’, is smoking as well. Customer recognizes me and then shoos me away, and I go back inside. After 25 minutes or so, the customer finally comes back inside, and this time, her ‘recovering’ mother has come in to do some paint shopping.)

    Customer: “Is anyone going to f****** help me, or am I going to have to start shooting people to get attention?”

    Manager #2: “Excuse me, ma’am, is that really necessary? Our associate went looking for you, and it has been over half an hour.”

    Me: “Excuse me, ma’am, but I am ready to cut this wood for you, as soon as you tell me the lengths you want.”

    Customer: “I want you to cut it the f*** in half!”

    Me: “Would you like me to rip it for you, or cut it in 4×4 sections?”

    Customer: “Go ahead and f****** rip it. And stop wasting my time!”

    (I proceed to rip the plywood into two foot by eight foot sections, but as it turns out, this was wrong. At this point, the two managers have left me to deal with this customer, because they felt that I had the situation under control.)

    Customer: “You f****** dips***! Why did you cut my wood like that?!”

    Me: “Ma’am, you told me to rip it—”

    Customer: “No, I said in HALF!”

    Me: “What did you mean, 4×4 sections?”

    Customer: “Yes, that’s what I f****** said the first time!”

    (Managers have overheard this as well, and came back over to assist.)

    Manager #1: “Ma’am, we would be happy to get you a new piece of wood, but if you would have clarified exactly what you wanted, we stock wood in the dimensions you wanted, and you would have been out of here two hours ago.”

    Customer: “I don’t give a s***! I just want my wood cut!”

    (Thoroughly annoyed and ready to snap, I reluctantly retrieve a new piece of wood, and agree to re-cut it for her.)

    Customer: “About f****** time! Thank you for wasting my life!”

    Me: “Gladly.”

    (Because of the violent nature of this customer, and because of her threats, the managers finally sent her out of the store, with her precious wood- for free. We didn’t want to give her any excuse to come back and we were thankful nothing else happened! Because of this whole ordeal, the managers allowed me to sit in the break room for a few minutes to cool off. Hopefully, that is the first AND last time I receive a death threat in the workplace.)

    She’s Going To Have Kittens

    | Vancouver, BC, Canada | Pets & Animals, Wild & Unruly

    (I volunteer at a cat shelter and am usually on care duties, but I manage adoptions when there isn’t a more experienced coworker available. On this day I’m one of only two people working, so when someone interested in adoption enters, I take care of them.)

    Customer: “I’m looking for a cat that’s docile and easy to care for, but isn’t scared of everything or so shy you never see it. Y’know?”

    (There are many cats that match this description, so I introduce them to the first three that stick out in my mind and invite them to take a look around the shelter on their own while I take care of the other units. They thank me and I leave for ten minutes. I later catch up with them as they’re exiting the kitten unit.)

    Customer: “I found the perfect one!”

    Me: “Oh, really? That’s great! Which one?”

    Customer: “The little black and grey one just in there.” *points*

    (There are two matching that description, so I invite them back into the unit with me and they show me the kitten they want. To my horror, it’s one of the worst-behaved cats we have, deceptive in that it will purr and cuddle you before it pisses all over your clothes and tears up the blinds.)

    Me: “Oh… this one? I feel like I should warn you that she’s had behavioural issues in the past. She’s the reason this room doesn’t have any cushions in it and she has a bad track for urinating on clothes. I wouldn’t recommend her over the other cats I showed you.”

    Customer: “What?! No! You must be thinking of that one.” *gestures to the other black and grey kitten, with distinctly different facial markings, sleeping in a bed* “This one’s so sweet. She just came right up to me and cuddled me the entire time I was in here.”

    Me: “No, I’m positive it’s this one. She is very loving, but she’ll shred all your furniture. I’m afraid that if you adopt her you’ll have to spend a lot of your time working through her destructiveness, if you can at all. Since you’re looking for an easy to care for cat, I really don’t think she’d be a good match.”

    Customer: “Blah! This is the one I want. I’m sure of it. Don’t you want them to get adopted?”

    (We argue back and forth for a short while. I’m reluctant to put their application through to the shelter owner, but they’re insistent, and I don’t have the option not to, anyway. Three days later they pay and pick the kitten up. They arrive at the shelter again in two weeks and catch me as I’m emptying litter boxes.)

    Customer: “You! You’re the person who let me adopt that s***-brained f****** cat! I should sue this place!”

    Me: *remembering them* “You adopted the black and grey kitten that I specifically warned you not to adopt?”

    Customer: “Yes! She f***** up all my drapes and pissed on everything in my f****** closet! I should make you pay for the damage!”

    Me: “I’m sorry for your belongings, but I told you this would happen before you even placed your application. There’s nothing we can do to reimburse you.”

    Coworker: *approaching the shouting* “I can help you in the office. If you would follow me?”

    (They follow her, ranting about their drapes and my incompetence. Turns out the kitten did more than $500 worth of damage, but we’re in no way liable to compensate their loss. The kitten was returned to the shelter and was later adopted by a woman who was able to rehabilitate her.)

    He’s Just Been KO’d

    | Dearborn, MI, USA | Family & Kids, Technology, Underaged, Wild & Unruly

    (I’m shopping at my local major games retailer, where the staff and I have an excellent relationship. I am finishing up my transaction when I hear a 12ish-year-old boy convincing his mother to buy him ‘Call of Duty: Ghosts.’)

    Kid: “But Mom, all my friends are playing it! They’re already making fun of me because it took me so long to get a PS4!”

    Mom: “Okay, okay… and you’re sure this isn’t a bloody or inappropriate game? I don’t like the look of the soldier on the front. I don’t want you playing anything like that Grand Theft whatever game.”

    Kid: “Oh, my god, Mom. I’m not a little baby anymore! Just get me the d*** game!”

    (Seeing the looks of apprehension and dread on the faces of the two guys behind the counter, as they now have the unhappy task of explaining to the mother of this brat why she shouldn’t buy it, I step in.)

    Me: “Miss, you should know that game is horribly violent and gory. It depicts lots of blood, war scenes, even an enhanced interrogation scene where you slowly kill a man for information. It’s something you’ll want to consider before buying it for your son.”

    Mom: “Oh, my gosh! [Kid], is this true?!”

    Kid: “No, Mom. He’s lying! He’s just some random fat guy!”

    (At this little insult, I decide to really ruin the kids day.)

    Me: “Ma’am, are you familiar with the MPAA’s movie rating system? Like how they rate movies based on their content? Well there’s a similar body called the ESRB, and they rate all major video game releases for their content.”

    (I show her their emblem on the back along with the description for their rating.)

    Me: “They even have a website where you can look up more specific details on each game. It’s a good way to research them.”

    Mom: “Oh, wow… Thank you so much. Can I trouble you to recommend a game for him?”

    (At this point, the kid is jumping up and down in frustration, making a scene, yelling at his mother, and calling me a liar. We choose a game and the mom questions the staff.)

    Mom: “I’m in here all the time. Why have you never told me about this rating system?! That’s pretty irresponsible not to inform the parents.”

    Employee #1: “Honestly, ma’am, we didn’t know you were buying it for a kid. We would’ve mentioned it if we knew.”

    Mom: “Of course I bought it for my child! Honestly, what sort of adult plays these stupid games?”

    Employee #2: “Me, my associate, the gentleman who helped you, and everyone who works at this store, to name a few.”

    (The mom goes red and pays for the game.)

    Mom: *on their way out* “When we get home, young man, I’m looking up all your games on this ESRB thing!”

    Kid: “NO! DON’T LISTEN TO HIM! HE’S JUST A F****** FAT A**!”

    Page 7/64First...56789...Last