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    Category: Wild & Unruly

    Common Courtesies: Not For Commoners, Part 2

    | New York, USA | At The Checkout, Family & Kids, Wild & Unruly

    (A couple and their 5-year-old child comes into my 20 items or less lane. However, they have a large, overflowing cart with clearly more than 20 items.)

    Me: “Hi, I’m sorry but are you aware this lane is 20 items or less?”

    Customer: “Does it matter? Take care of us!”

    (The customer starts unloading her items on the tiny counter. Meanwhile, her child is standing in the cart and starts throwing things.)

    Me: *to the customer’s child* “Alright, sweetie, please don’t throw things.”

    Customer: “Excuse me? Don’t you dare tell my kid what to do!”

    Me: “Ma’am, he’s throwing things. He could hurt—”

    (At this point the kid hefts up a very large can of broth and throws it at me, hitting me in the face.)

    Customer’s Child: *laughs*

    Customer: “Oh! Isn’t he cute?! Good job sweetie! We don’t treat these people nice. It’s good to learn early to make them shut up!”

    (Another cashier took over for me so I could attend to my injuries, but before security could get there they had left the store. Thankfully nothing was broken, but I had a pretty bashed up looking face for a while!)

    Related:
    Common Courtesies: Not For Commoners

    Screaming Some Nonsense Can Lead To Slapping Some Sense

    , | USA | Awesome Customers, Food & Drink, Top, Wild & Unruly

    (I’m working at a fast food restaurant when a man suddenly storms up to the counter, completely ignores the woman whose order I’m taking, and starts screaming obscenities at me.)

    Customer: “All you f***ing losers can go straight to h***!”

    Me: “What’s the problem?”

    Customer: “Every time I come here, it happens! You always get it wrong! I ordered this burger without tomato, and look at this! There’s a d*** tomato on it!”

    (He shoves the burger under my nose. I glance down and see that the burger isn’t ours, but our competitor’s, from across the street.)

    Me: “I’m sorry, but I think you ordered this at [competitor restaurant] across the way. You need to complain to them.”

    Customer: “I know what I’m talking about! I’m not a f***ing r*****!”

    (Suddenly, the other customer he cut in front of slaps him on the backside of the head. Note that the other customer is a woman and can’t be more than five feet tall and a hundred pounds.)

    Customer: “What the f***?!”

    Other Customer: “You deserved that. You’re being stupid. Get the h*** out of here!”

    Customer: “You telling me what to do, b****?!”

    (She slaps him again, this time on the face.)

    Other Customer: “Now, have you learned your lesson?”

    Customer: *suddenly meek* “Yes, ma’am.”

    Other Customer: “Good. Apologize.”

    Customer: “I’m… I’m sorry. I must’ve went to the wrong place.”

    (Dazed, the customer wanders out of the restaurant, leaving his burger behind. I gave the woman her meal for free!)

    Some DJs Can Leave You Spinning

    | Maine, USA | Bizarre, Wild & Unruly

    (Every night, the drugstore I work at does a closing announcement 15, 10, and 5 minutes before closing and also one at closing. I’ve just made the 10 minute announcement when a middle-aged man comes up to my register.)

    Customer: “Was that you making that last announcement?”

    Me: “Yes it was. We do a few of them every night.”

    Customer: “You sounded very professional! Are you going to do more of them?”

    Me: “Thank you, and yes. I’m going to do the five minute announcement shortly.”

    Customer: *very excited* “Can I do it?!”

    Me: “Uhh… well, I don’t think so. We have to do it at just the right time and we follow a script that I have memorized.”

    Customer: “Aww, man!”

    (I finish the customer’s transaction and everything seems fine. He walks away a few steps and starts messing with his wallet. I pick up the speakerphone to make the next announcement, but just as I start to talk, the man grabs the phone from me. As he does so, he slams it into my face and gives me a bloody lip in the process.)

    Customer: “HEY EVERYBODY! THIS IS DJ SEXY! IT’S THAT TIME OF THE NIGHT AGAIN!”

    (I’m completely shocked and try to get it back from the customer. However, he keeps ducking and moving so I hit the hangup button instead. By that point, the manager has come running up to us. The customer sees my manager, drops the phone, and runs out of the store.)

    Manager: “What in the h*** is going on?! Why did you let him do that?!”

    (Note that as my manager questions me, I’m dabbing my bloody mouth with a tissue.)

    Me: “Let him?! He grabbed it from me and hurt me in the process! That guy was crazy!”

    Manager: “Well… you should be more careful!” *walks off*

    (I tried to file an accident report with the store and asked the manager to call the police so that there would be a record of the event in case the guy came back. He refused to do either, so I quit that night!)

    Ah, Parents, Part 3

    | Upstate NY, USA | Family & Kids, Wild & Unruly

    (I work at a popular cellphone retailer. On this day, a customer comes in with her 8-year-old son; he is severely misbehaving.)

    Me: “Welcome to [retailer]. What may I help you with?”

    Customer: “I want to upgrade my phone.”

    (Meanwhile, her son is running around, touching every phone and even throwing things on floor.)

    Me: “Not a problem. Let’s see what we can do today.”

    (Her son continues to cause chaos, but I’m trying my best to ignore him.)

    Me: “Well, we have great sales going on—”

    (Suddenly, her son trips the security alarm on the phone. Knowing he’s done something wrong, he turns to me in fear.)

    Me: *to her son* “Now, you have to go to jail. The police are on their way, and your mom will have to pay three weeks of your allowance to bail you out.”

    Customer: *whispers to me* “Thank you…”

    (The customer’s son never left his mom’s side after that. She even gave me a customer satisfaction of all 10s!)

    Related:
    Ah, Parents, Part 2
    Ah, Parents

    Husband And Strife

    | Maine, USA | Food & Drink, Spouses & Partners, Wild & Unruly

    (A man walks in with his wife and starts ordering their food. She goes over to the soda machine to grab a drink, but the ice machine stops working. Frustrated, the wife starts slamming on the bar you push to get ice.)

    Wife: “IT’S NOT WORKING!”

    Me: “I’ll be right over. Sometimes it jams and you just have to hold down the handle for a bit.”

    (I go over and hold down the handle for a good 30 seconds which is usually enough time for the ice to start coming out again, but it still doesn’t work.)

    Me: “I’m really sorry about that. Usually there’s an additional charge for bottled drinks but you can have one for no extra cost if that’s okay.”

    Wife: “Okay, thanks.”

    (The wife goes to grab a drink but just stands there for a moment.)

    Wife: “You know what? WHATS THE POINT OF GRABBING A G**D*** DRINK IF THERE’S NO G**D*** ICE?!”

    Husband: “Baby, it’s fine. Just grab a bottled drink.”

    Wife: “NO, IT REALLY ISN’T!” *throws cup on the ground and stomps out the door*

    Me: “I’m so sorry… you can have a bottled drink for free at this point.”

    Husband: “Really?”

    Me: “Yeah, sure. I’m sorry about the ice.”

    Husband: “No, no, don’t worry about it. She’s just a huge b****!”

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