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  • July Theme Of The Month: Great Timing!

    Category: Wild & Unruly

    Shatter-Resistant, Not Idiot-Resistant

    | ME, USA | Bad Behavior, Wild & Unruly

    Customer #1: “Hey, these bowls say shatter-resistant… that means that don’t break, right?”

    Me: “Well, it doesn’t mean they don’t break. ‘Shatter-resistant’ just means they’re much harder to break.”

    Customer #1: “Huh… that’s really neat.”

    (Customer #1 and #2 seem fascinated by shatter-resistant bowls, and thus begin to experiment. They begin to tap the bowls, nicking the bowls with their finger. One even starts to lightly bang it on the shelf. Then Customer #1 nods to Customer #2, and then SUMO SLAMS the bowl at full force into the ground, shattering the bowl to pieces.)

    Customer #1: “Wha… why did the bowl break?”

    Me: “As I said, the bowls were shatter-resistant not shatter-proof.”

    Customer #2: “But they broke!” *to Customer #1* “That’s false advertisement.”

    Customer #1: “Yeah! That’s false advertisement! I want my money back.”

    Me: “Um, you didn’t buy anything, though.”

    Customer #1: “So! That’s false advertisement! I demand my money back or to talk to your manager.”

    (I decide at this point that I doubt these customers will even listen to me, so I call down my manager.)

    Manager: “Hello there. How may I help you today?”

    Customer #1: “These bowls say they are shatter-resistant, but they still broke when I dropped it on the ground! That means it’s false advertisement.”

    Manager: “I’m sorry, but shatter resistant means it’s harder to break. It does not mean it’s shatter proof.”

    Customer #1: “Well, I want my money back for this worthless product.”

    Manager: “Well, we can do that if you have your receipt.”

    Customer #1: “Oh, I didn’t buy any of them yet.”

    Customer #2: “But it’s false advertisement. She deserves her money back.”

    Manager: “Ma’am, I cannot refund you your money if you didn’t buy anything.”

    Customer #1: “But it’s false advertisement! I want my money back.”

    Manager: “Again, I can’t refund you your money if you didn’t buy anything…”

    (These two customers went back and forth with my manager for at least a half hour. My manager had security escort them out because they began to break more bowls to prove their point!)

    An Accidental Hero

    | WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

    (I work at a grocery store. I see two teenage boys come in and grab a few things.)

    Teenager #1: *slightly dazed * “Hey… can I ask you a question?

    Me: “Um… sure?”

    Teenager #1: “Do we look bad?”

    Me: “Bad? How do you mean bad?”

    Teenager #1: “Like, you know, accident-bad?”

    Me: “Well, I did notice you two are a bit scuffed up.”

    Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

    Me: “Oh my gosh! Are you both alright?”

    Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

    (Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

    Me: “Yes?”

    Manager: *smiles some* “You have two people who want to see you.”

    (I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

    Getting Out Of A Scrape

    | Cuyahoga Falls, OH, USA | Liars & Scammers, Technology, Wild & Unruly

    (I work for a well-known electronics store chain that has their own repair section for electronics. A high school-aged customer brings in her laptop to be checked out.)

    Customer: “I have no idea what’s wrong! It just won’t do anything.”

    (My coworker takes her laptop and runs a virus scan.)

    Coworker: “You have quite a few viruses. It’ll be [price] to remove them.”

    Customer: “Oh, but I have a warranty! Those are covered, right?”

    Coworker: “Unfortunately, the plan you have only covers accidental physical damage.”

    Customer: “Who the f*** do you guys think you are? You’re nothing! You have to fix this!”

    Coworker: “Unfortunately, we can’t unless you pay.”

    (The customer grabs the laptop and leaves the store. It’s a slow day, so we’re joking around near the front doors when we see the girl open her laptop, place it on the asphalt, step and scrape it into the ground, before picking it back up and bringing it back in.)

    Customer: “While I was walking to the car, I accidentally dropped it!”

    Me: “You know, we saw you scraping it up outside, right? You did it right in front of the window.”

    Customer: “NO, IT WAS ACCIDENTAL DAMAGE! YOU CAN’T PROVE THAT I DID THIS!”

    Coworker: “We can always go get the security footage.”

    (The customer made a huge fuss, so our manager agreed to take and send the laptop to the service center. Big surprise: it got sent back unrepaired because it wasn’t accidental damage.)

    Demanding Bacon And Acting Like A Pig

    , | Adelaide, SA, Australia | Bad Behavior, Food & Drink, Wild & Unruly

    (I am working drive-thru just before close, and my dad and little sisters are waiting in the dining room for me to finish. My brother also works with me. A customer pulls up; I notice him and his friends are all drinking alcohol.)

    Customer: “Can I please have a burger with bacon?”

    Me: “Sure, that will be [price].”

    (Customer pays and drives to the last window, which I let the manager know over the headset he is drinking and may want to inform the police. As this is my last car, I go and get changed and head home. I walk past the drive-thru window and start to head to the dining room.)

    Customer: “Oi! You! I said I wanted f***ing bacon!”

    (Clearly intoxicated, he gets out of his car and JUMPS through the drive-thru window with his beer and burger, where my manager and brother try and grab him. He smashes the beer over my manager’s head and into the fry station. My dad quickly calls the police and ambulance and grabs the guy. His friends drive off leaving him there, with my dad holding him down. Meanwhile, the manager has recovered and walks over to my dad.)

    Manager: “Thanks, mate! You can have a free meal for your whole family next time you’re in here!”

    Would Make A Great Book One Day

    | Moncton, NB, Canada | At The Checkout, Bad Behavior, Wild & Unruly

    (I’m a cashier in a book store during the holiday season. It’s just me and one other cashier working the registers as it’s a slow afternoon. One woman walks up and asks to do a return on a book. As my coworker is authorized for returns, she goes ahead and takes over.)

    Coworker: “Alright Ma’am, I just need the receipt and the book you’re returning.”

    (The customer places a bag on the counter and hands the receipt to my co-worker. The coworker scans the receipt and start the return transaction.)

    Coworker: “And what would be the reason you’re returning this book?”

    (As she’s asking the question, she’s pulling the book out of the bag to inspect it before furthering the transaction. Upon seeing the book, she finds it is in fact extremely damaged. Before the customer can respond to the first question, my coworker speaks on the company’s policies.)

    Coworker: “…I’m sorry Ma’am, but we can’t take this book back, as it’s not in resellable condition.”

    Customer: “You have to take it back! You’ve got the receipt and you’ve got the book. Now do my return and give me my money!”

    Coworker: “I’m sorry Ma’am, but it’s company policy that we can not take any merchandise back that is not in re-sellable condition, unless it is found to be defective.”

    Customer: “Well then, that book is defective! Look at it—the cover is mangled and the pages are stuck together!”

    (Clearly this book has been mishandled before it was brought to be returned.)

    Coworker: “Again, Ma’am, we can not take this book because we can not put it back on the shelves.”

    Customer: “Get me your manager!”

    (My coworker complies with this and pages our manager up to cash. The manager arrives and my co-worker explains what is going on. My manager then reiterates what my coworker told the customer.)

    Customer: “No! You have to take it back. You have the receipt and you have the book! Now give me my money!”

    Manager: “Miss, as we’ve already said, we can not do that as this book is not in resellable condition.”

    Coworker: “Fine! If you won’t take it back, then I’ll make you take it!”

    (The customer then proceeds to rip the book from my coworker’s hands and tears it into pieces. She then proceeds to take the chunks from the book and throw them at my manager. The customer then storms out of the store.)

    Me: “Well… that was sure interesting.”

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