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    Category: Wild & Unruly

    Getting Out Of A Scrape

    | Cuyahoga Falls, OH, USA | Liars & Scammers, Technology, Wild & Unruly

    (I work for a well-known electronics store chain that has their own repair section for electronics. A high school-aged customer brings in her laptop to be checked out.)

    Customer: “I have no idea what’s wrong! It just won’t do anything.”

    (My coworker takes her laptop and runs a virus scan.)

    Coworker: “You have quite a few viruses. It’ll be [price] to remove them.”

    Customer: “Oh, but I have a warranty! Those are covered, right?”

    Coworker: “Unfortunately, the plan you have only covers accidental physical damage.”

    Customer: “Who the f*** do you guys think you are? You’re nothing! You have to fix this!”

    Coworker: “Unfortunately, we can’t unless you pay.”

    (The customer grabs the laptop and leaves the store. It’s a slow day, so we’re joking around near the front doors when we see the girl open her laptop, place it on the asphalt, step and scrape it into the ground, before picking it back up and bringing it back in.)

    Customer: “While I was walking to the car, I accidentally dropped it!”

    Me: “You know, we saw you scraping it up outside, right? You did it right in front of the window.”

    Customer: “NO, IT WAS ACCIDENTAL DAMAGE! YOU CAN’T PROVE THAT I DID THIS!”

    Coworker: “We can always go get the security footage.”

    (The customer made a huge fuss, so our manager agreed to take and send the laptop to the service center. Big surprise: it got sent back unrepaired because it wasn’t accidental damage.)

    Demanding Bacon And Acting Like A Pig

    , | Adelaide, SA, Australia | Bad Behavior, Food & Drink, Wild & Unruly

    (I am working drive-thru just before close, and my dad and little sisters are waiting in the dining room for me to finish. My brother also works with me. A customer pulls up; I notice him and his friends are all drinking alcohol.)

    Customer: “Can I please have a burger with bacon?”

    Me: “Sure, that will be [price].”

    (Customer pays and drives to the last window, which I let the manager know over the headset he is drinking and may want to inform the police. As this is my last car, I go and get changed and head home. I walk past the drive-thru window and start to head to the dining room.)

    Customer: “Oi! You! I said I wanted f***ing bacon!”

    (Clearly intoxicated, he gets out of his car and JUMPS through the drive-thru window with his beer and burger, where my manager and brother try and grab him. He smashes the beer over my manager’s head and into the fry station. My dad quickly calls the police and ambulance and grabs the guy. His friends drive off leaving him there, with my dad holding him down. Meanwhile, the manager has recovered and walks over to my dad.)

    Manager: “Thanks, mate! You can have a free meal for your whole family next time you’re in here!”

    Would Make A Great Book One Day

    | Moncton, NB, Canada | At The Checkout, Bad Behavior, Wild & Unruly

    (I’m a cashier in a book store during the holiday season. It’s just me and one other cashier working the registers as it’s a slow afternoon. One woman walks up and asks to do a return on a book. As my coworker is authorized for returns, she goes ahead and takes over.)

    Coworker: “Alright Ma’am, I just need the receipt and the book you’re returning.”

    (The customer places a bag on the counter and hands the receipt to my co-worker. The coworker scans the receipt and start the return transaction.)

    Coworker: “And what would be the reason you’re returning this book?”

    (As she’s asking the question, she’s pulling the book out of the bag to inspect it before furthering the transaction. Upon seeing the book, she finds it is in fact extremely damaged. Before the customer can respond to the first question, my coworker speaks on the company’s policies.)

    Coworker: “…I’m sorry Ma’am, but we can’t take this book back, as it’s not in resellable condition.”

    Customer: “You have to take it back! You’ve got the receipt and you’ve got the book. Now do my return and give me my money!”

    Coworker: “I’m sorry Ma’am, but it’s company policy that we can not take any merchandise back that is not in re-sellable condition, unless it is found to be defective.”

    Customer: “Well then, that book is defective! Look at it—the cover is mangled and the pages are stuck together!”

    (Clearly this book has been mishandled before it was brought to be returned.)

    Coworker: “Again, Ma’am, we can not take this book because we can not put it back on the shelves.”

    Customer: “Get me your manager!”

    (My coworker complies with this and pages our manager up to cash. The manager arrives and my co-worker explains what is going on. My manager then reiterates what my coworker told the customer.)

    Customer: “No! You have to take it back. You have the receipt and you have the book! Now give me my money!”

    Manager: “Miss, as we’ve already said, we can not do that as this book is not in resellable condition.”

    Coworker: “Fine! If you won’t take it back, then I’ll make you take it!”

    (The customer then proceeds to rip the book from my coworker’s hands and tears it into pieces. She then proceeds to take the chunks from the book and throw them at my manager. The customer then storms out of the store.)

    Me: “Well… that was sure interesting.”

    An Extra Shot Of Irony

    | England, UK | Food & Drink, Wild & Unruly

    (I am at a New Year’s Eve party.)

    Me: “Hi, how can I help you?”

    Customer #1: “Yes, I need to replace someone’s drink. I accidentally spilt it.”

    (As it is only a small drink, I gave it to him without charge.)

    Customer #2: *to me* “How much of an idiot do you have to be to spill someone’s drink?!”

    (Customer#2 orders various drinks, but there are 2 expensive bottles of wine and mixer drinks with at least 3 shots of various spirits in.)

    Me: “All together that will be £50.”

    Customer #2: “No problem, but seriously can you imagine if I was as stupid as him and spilled these!”

    (Customer #2 turns with tray of drinks to return to his friends. As he does, he drops the entire tray, smashing the wine bottles and the other drinks all over the floor.)

    Customer #2: “I guess I deserved that. Don’t suppose I could have free replacements?”

    (The guy bought another round, as well as two more drinks, one for me and one for the guy he had been joking about.)

    Uninformed About A Badly Formed Uniform

    | AB, Canada | Bad Behavior, Rude & Risque, Theme Of The Month, Wild & Unruly

    (I’m female, work in an electronics store and I have a fairly large chest. The uniform the company provides doesn’t really cover everything, so I wear a shirt underneath to cover my cleavage.)

    Customer: “Do you have no modesty?! Cover yourself!”

    Me: “Pardon?”

    Customer: “Women with breasts like that shouldn’t be flaunting about. This isn’t a night club!”

    Me: “I’m sorry ma’am, but I’m fairly certain I have everything covered. If you have a problem with my uniform, may I suggest you bring it up with my manager?”

    (At this point she walks away, mumbling to herself. Anytime I see her, she’s glaring at me. Some time later she approaches me again.)

    Customer: “You think you’re so special, don’t you? Probably take men out to the back and give them a show for tips! I bet that’s just a part of some skanky lingerie under there!” *pointing to my camisole I’m wearing under my top*

    Me: “Ma’am, I’m sorry but I’m going to have to ask you to take your things to the front to pay for them and let me get back to work here.”

    (At this point she lunges at me and attempts to rip my shirt off. She actually snaps off a few of the buttons in the process. A co-worker and my manager drag her off of me and out of the store.)

    Manager: “Well… that was a show!”

    (He gave me the last couple hours of my shift off and some cash to go buy a new shirt. Didn’t have to wear that uniform anymore!)

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