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  • Had It Up To Their Neck With Bad Customers
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    Category: Wild & Unruly

    Going Overboard With The Engagement Ring

    | NY, USA | Bizarre, Top, Wild & Unruly

    (I work on a tour boat in New York. Some friends are on my tour. My partner of 6 years asked me to marry him yesterday, so I am excitedly showing my friends my breathtaking new engagement ring. An elderly lady has been glaring at us while I talk to them.)

    Me: “I’m sorry, ma’am, can I get anything for you?”

    Lady: “Did you say you’re getting married?!”

    Me: “Yes, ma’am! I’m so excited!”

    Lady: “You’re too young to get married!”

    (Suddenly, the lady grabs my hand and rips my ring off my finger. Before anyone can do anything, she flings my ring overboard. I am in total shock while my friend screams at the lady.)

    My Friend: “She’s 28!”

    Lady: *suddenly all smiles* “Oh! That’s alright then. I’ll have a Coke. Thank you, dear!”

    (I now have a new ring, but I never wear it to work.)

    Putting The Sub Into Subservient

    | Toronto, ON, Canada | Food & Drink, Wild & Unruly

    (I’m training at the back of a sandwich store with a coworker, when we notice that our other coworker on service needs help. Note: we have a promotion that makes any foot-long sandwich $6.00 between 11 pm and 11 am.)

    Customer: “No! How much is that?! [Your coworker] just said ‘no’!”

    Me: “Pardon me, miss, what seems to be the—”

    Customer: “You have a sign outside that says every sub is six dollars.”

    Me: “Yes, that’s true.”

    Customer: “But she just said ‘no’!”

    Coworker: “Miss, all foot-long subs -are- six dollars right now.”

    (Suddenly, the customer lunges at my colleague. Her boyfriend immediately grabs her and pulls her to him.)

    Customer’s Boyfriend: “Babe, calm down.”

    Customer: “…Okay. Look: my boyfriend just asked if my sub was the same price. And you said no.”

    Coworker: “Right! Yes. Because your sub is a six inch, and is cheaper.”

    Customer: “But your sign says they’re ALL six dollars! And you said ‘no’!”

    Customer’s Boyfriend: “Babe, you’ve got to calm down.”

    Coworker: “Yeah, because your sub is only six inches long. It’s cheaper.”

    Customer: *glares at us*

    Me: “Regardless, your sub is only four dollars, miss.”

    Customer: *turning on me, wildly* “No! I’m not paying for that! She said ‘no’!” *gestures to her boyfriend’s foot-long* “He’s paying for that, and that’s it! *turns to her boyfriend* “And don’t you ever grab me again!”

    Customer’s Boyfriend: “Oh, yeah, I’m the one in trouble here.”

    (The boyfriend and I finish the transaction for his foot-long while the girlfriend paces angrily outside.)

    Me: “Here’s your change… and good luck.”

    Customer’s Boyfriend: “Thanks. I’ll need it.”

    Black & Blue Friday

    | Natchitoches, LA, USA | Holidays, Themed Giveaway, Wild & Unruly

    (I normally avoid Black Friday sales because of the madness that ensues. However, a few years ago, a retailer put a sewing machine on sale and I desperately wanted a new one so I went with my aunt and cousins. Not wanting to be in the way, I put my machine in my cart and moved so that I was well out of the way while my relatives shopped.)

    Woman: *rams the back of my legs with her heavily-ladened cart* “Watch it!”

    Me: “Excuse you! There was plenty of room for you to get by! Why the h*** did you do that?”

    Woman: “I didn’t see you there! You shouldn’t hide like that!”

    Me: “I was right in front of you! How could you miss me?”

    Woman: “Well, you’re just so short that I didn’t see you!”

    Me: “Really? That’s the best excuse you’ve got? Lady, there’s NOTHING blocking your view of me and I’ve got BRIGHT RED HAIR! I’m also wearing a WHITE shirt that has a HUGE Mickey Mouse printed on it! So, how in the world did you NOT see me?”

    Woman: *meekly* “I’m so sorry.” *runs off*

    Re-Cycling DVDs

    | Toronto, ON, Canada | Crazy Requests, Top, Wild & Unruly

    (Our store releases new DVDs every Tuesday. A customer comes in on Wednesday, visibly angry.)

    Customer: “What the h*** is wrong with your movies? This doesn’t work!”

    (I open the case and discover that the brand new DVD is broken in several pieces, and has a large tire tread on the back.)

    Me: “Sir, what happened? The DVD is completely destroyed!”

    Customer: “I ran over it with my motorcycle. Why?”

    Me: “…You ran over it…”

    Customer: “I wanted to see if they still made them like they used to! Back in my day you couldn’t destroy things like this! I demand a refund!”

    (He continues to yell and rant until my manager shows up. I explain what the story is, with the customer agreeing with me word for word on what happened. Finally, my manager speaks.)

    Manager: *to the customer* “What are you, an idiot?”

    Acting Like The Hair Apparent

    | VA, USA | Bizarre, Wild & Unruly

    (I am a black woman, and I have natural hair, meaning there are no chemicals in it to make it straight. The customer in this story is a white woman, and she is the only one in the lobby.)

    Me: “Welcome to [movie theater]. Will that be all for you today?”

    Customer: *looks at me disdainfully*

    Me: “Ma’am, is there something I can help you with?”

    Customer: “Is all of that under your cap your hair?”

    Me: “Yes, ma’am.”

    Customer: “Why do you have so much?”

    Me: “I’m Haitian. We typically have very thick hair.”

    Customer: “Do you wash it?”

    Me: “…Of course. I actually washed it last night.”

    Customer: “It looks dirty. Why isn’t it straight? It looks unprofessional like that.”

    Me: “My hair is naturally kinky. I’d have to get a relaxer for it to be—”

    (Without warning, the customer reaches out, knocks my hat off, and shoves her hands all through my hair.)

    Me: *swats her hands away* “EXCUSE YOU!”

    Customer: “What? I wanted to see what it felt like.”

    Me: “And you felt no need to ask me if it was okay to enter my body space?”

    Customer: “Not really. I figured it was okay. I mean, it’s just hair. It’s not like it’s your boob or a body part or anything.”

    Me: “It is, and I don’t care to be touched. Please don’t.”

    Customer: “I was just curious!”

    Me: “But you could have asked. I’m still a person.”

    Customer: “No you’re not! You work here, and that means I get to do whatever I want to you because I’m paying you!”

    Me: “Actually, [manager] pays me, and I will call him to escort you out if you don’t finish your transaction and return to your theater.”

    Customer: “Well, I don’t want to buy anything now because you don’t want me to touch your hair!”

    Me: *voids transaction* “Please leave your items on the counter and enjoy your show!”

    (She walks off to a manager, calls me uppity, and demands I be reprimanded for refusing to let her touch me. The manager kicked her out without refund.)


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