Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Customer Service Is Over(reaction)
    (1,594 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: Wild & Unruly

    An Extra Shot Of Irony

    | England, UK | Food & Drink, Wild & Unruly

    (I am at a New Year’s Eve party.)

    Me: “Hi, how can I help you?”

    Customer #1: “Yes, I need to replace someone’s drink. I accidentally spilt it.”

    (As it is only a small drink, I gave it to him without charge.)

    Customer #2: *to me* “How much of an idiot do you have to be to spill someone’s drink?!”

    (Customer#2 orders various drinks, but there are 2 expensive bottles of wine and mixer drinks with at least 3 shots of various spirits in.)

    Me: “All together that will be £50.”

    Customer #2: “No problem, but seriously can you imagine if I was as stupid as him and spilled these!”

    (Customer #2 turns with tray of drinks to return to his friends. As he does, he drops the entire tray, smashing the wine bottles and the other drinks all over the floor.)

    Customer #2: “I guess I deserved that. Don’t suppose I could have free replacements?”

    (The guy bought another round, as well as two more drinks, one for me and one for the guy he had been joking about.)

    Uninformed About A Badly Formed Uniform

    | AB, Canada | Bad Behavior, Rude & Risque, Theme Of The Month, Wild & Unruly

    (I’m female, work in an electronics store and I have a fairly large chest. The uniform the company provides doesn’t really cover everything, so I wear a shirt underneath to cover my cleavage.)

    Customer: “Do you have no modesty?! Cover yourself!”

    Me: “Pardon?”

    Customer: “Women with breasts like that shouldn’t be flaunting about. This isn’t a night club!”

    Me: “I’m sorry ma’am, but I’m fairly certain I have everything covered. If you have a problem with my uniform, may I suggest you bring it up with my manager?”

    (At this point she walks away, mumbling to herself. Anytime I see her, she’s glaring at me. Some time later she approaches me again.)

    Customer: “You think you’re so special, don’t you? Probably take men out to the back and give them a show for tips! I bet that’s just a part of some skanky lingerie under there!” *pointing to my camisole I’m wearing under my top*

    Me: “Ma’am, I’m sorry but I’m going to have to ask you to take your things to the front to pay for them and let me get back to work here.”

    (At this point she lunges at me and attempts to rip my shirt off. She actually snaps off a few of the buttons in the process. A co-worker and my manager drag her off of me and out of the store.)

    Manager: “Well… that was a show!”

    (He gave me the last couple hours of my shift off and some cash to go buy a new shirt. Didn’t have to wear that uniform anymore!)

    Un-Sue-table Parenting

    | IN, USA | Family & Kids, Wild & Unruly

    (I walk out to the dining room and see a kid, about five years old, running on some of our booths. I walk up to the mother.)

    Me: “Ma’am, please stop your kid from running on our booths. It’s not safe.”

    Mother: “He’s just having fun.”

    Me: “Ma’am, it’s not safe, and I’m asking you to stop your kid.”

    Mother: “He’s just playing. He’s not going to get hurt.”

    (This goes on for several minutes.)

    Me: “Fine, then this is your disclaimer.” *turns to a regular customer* “You’re my witness.” *to the mother* “Ma’am, if your child falls and injures himself then we at [restaurant] hold no responsibility. We are not liable for any medical costs that may result in him injuring himself in our store.”

    Mother: “You can’t do that.”

    Me: “I have told you multiple times to stop your child from engaging in such dangerous activities and you have ignored me. Have a nice afternoon.”

    (I turn and walk away.)

    Mother: *to child* “Sit down now before you hurt yourself!”

    Just Bagging For Trouble

    | London, England, UK | Bizarre, Wild & Unruly

    (I work at the box office of a cinema. A middle-aged lady approaches.)

    Customer: *politely* “One ticket for [film], please.”

    Me: “No problem!”

    (I print her ticket, but then realise I have accidentally printed the wrong performance time. She is holding out her hand expectantly.)

    Me: “My apologies, but I have accidentally printed the wrong ticket. Just give me a moment and I’ll have this fixed for you.”

    Customer: *with absolutely no warning and in a high pitched squeal* “HOW DARE YOU DO THIS TO ME!”

    (The customer then proceeds to whack me with her handbag and storm out of the lobby. My coworkers who witnessed it share the same bemused expression as I do. A few months pass and this same customer returns several times, all without incident. One evening she approaches my coworker.)

    Customer: “A ticket for [film], please.”

    Coworker: “Absolutely, I—”

    (He looks ups and sees who it is, panics slightly, causing his hand to spasm and press the wrong button. The wrong ticket comes out. The rest of his coworkers and I are watching intently.)

    Coworker: “I… I… I’m sorry but—”

    Customer: *again with zero warning* “SABOTAGE! WHY DO YOU SABOTAGE ME!”

    (This is followed by handbag attack and then swift exit. At this point we have it worked out that the customer is perfectly pleasant in the whole transaction, unless something goes slightly wrong, which for some reason she just can’t handle. A little more time goes by, and I am talking with three of my coworkers at the box office.)

    Coworker: “So anyway, what are—”

    (His voice trails off and his eyes go wide, I follow his line of sight and see her slowly approaching the box office. I turn back and see my coworker PHYSICALLY HIDING UNDER HIS DESK. I turn and see my two other coworkers have done the same.)

    Me: “Seriously?”

    Coworker: *whispering* “This is the arrangement we have now when dealing with… with HER.”

    (The customer approaches me, as the only visible box office worker.)

    Customer: “One ticket for [film], please.”

    (I carefully ensure I listen to get every word, and press the correct button to print the correct ticket. I successfully do so and breathe a sigh of relief when the ticket is produced from the machine. This is short-lived when in a case of truly awful timing, the machine breaks down and rips the ticket in half as it is printed.)

    Me: “Ah… s***.”

    Customer: *screams* *handbag attack* *leaves*

    Earmark That Sound Advice

    | UK | Awesome Customers, Bad Behavior, Theme Of The Month, Wild & Unruly

    (I’m doing a sales pitch to my customers, a husband and wife, and they’re really getting interested. We’re going round all the products. There is good banter going on, jokes etc. However, out of nowhere, an old lady barges between them and grabs my ear.)

    Old Lady: “I have been asking you where the toilets are!”

    Me: “Please let go of my ear!”

    Old Lady: “It’s rude to disrespect your elders! Where are the toilets?!”

    Husband: *knocks the old lady’s hand away from my ear*

    Old Lady: *to the man* “You assaulted me!”

    Husband: “You have no case, and I didn’t hear you asking this young lady about the loos. My wife and I have been talking to her for at least ten minutes.”

    Old Lady: “Of course I have a case! You hit me! She saw it!” *points to me*

    Husband: “She has a better case against you for assault.”

    Old Lady: “No she does not!”

    (The husband calmly pulls out a business card and hands it to me.)

    Husband: *to me* “I’ll gladly take her to court for you for free.”

    (Reading the card I see his name, followed by ‘Head of Legal Advice for [company]‘.)

    Me: “Thank you!” *to the old lady* “The loos are down that way on the left; follow the signs.”

    (I am rubbing ear as the old lady walks off, sulking. I turn to the couple.)

    Me: “I’m so sorry about that.”

    Husband: “No need. Anyway, keep the card, just in case!”


    Page 34/62First...3233343536...Last