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    Category: Wild & Unruly

    The Sorry State Of Customer Service

    | Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

    (It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

    Coworker: “Oh, [My Name], do you want some help?”

    Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

    Coworker: “Did you call the manager?”

    Me: “Yeah, and he said we couldn’t do anything.”

    Customer: “And that’s bulls***!”

    (My coworker looks unimpressed. I explain why we can’t do the return to her.)

    Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

    Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

    Coworker: “Okay. Suit yourself.”

    (The customer keeps swearing and yelling until my coworker returns.)

    Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

    Customer: “Finally! I’ve been here for f***** ever!”

    (I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

    Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

    Customer: “I… I’m sorry.”

    Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”

    Rabbiting On

    | UK | Bizarre, Crazy Requests, Pets & Animals, Wild & Unruly

    (I’m working at my till when an old lady in a wheelchair approaches me. Our rabbit hutches are situated right next to our office that keeps the safe inside.)

    Customer: “Hello, dear. I was wondering if you could give me some advice about your rabbit hutches.”

    Me: “Of course. Is it just for one rabbit or two?”

    Customer: “Oh, it would be two.”

    (I take her over to the hutches and show her around explaining the features of each one.)

    Customer: “I don’t have much room in my husband’s car and I really need one for today. Do you sell them un-built?”

    Me: “I can grab a flat packed one from out the back if you’d like?”

    Customer: “Could you bring one out to show me so I can see if it will fit?”

    (I run out to our storage area and grab a flat-packed version of the hutch she had asked for. When I bring it out her attitude has completely changed.)

    Me: “Here you go. This is the one. It’s really simple to build and will only take ten minutes.”

    Customer: “FOR GOD’S SAKE. HOW LONG DOES IT TAKE TO GRAB ONE GODD*** ITEM FOR ME?! DON’T BOTHER WITH IT. I’LL JUST GO SOMEWHERE ELSE WHERE THEY DON’T TREAT THEIR CUSTOMERS LIKE S***!”

    (I stand there in stunned silence as the customer quickly leaves the store, cursing frequently under her breath. Later on my manager, who ran home from work, couldn’t find his trainers which he leaves in the office. We decide to look on the CCTV to check if anyone has moved them. The video shows me walking off to get the hutch for the customer. When I leave she proceeds to get out of her wheelchair, enter the office (which has a combination lock on it), and try to open the safe. After failing to open it she grabs my manager’s trainers, shoves them in her handbag, and returns to the wheelchair.)

    Manager: “Who the h*** was she?”

    Me: “I think I almost sold the Devil a rabbit hutch today…”

    That Last Customer Was An Odd Fish

    | Tampa, FL, USA | Bizarre, Pets & Animals, Spouses & Partners, Wild & Unruly

    (I get home from work and my fiancé has just finished up his shift, too.)

    Me: “Hi! How was your day?”

    Fiancé: “Well, the last customer that I spoke with today told me that if I didn’t tell him exactly what he wanted to hear that he would find out where I lived, fly to me, find a fish, and gently slap me with it.”

    Me: “Well, we live in Florida, so at least you’d know the fish was fresh!”

    Business Center Is Out Of Business

    | USA | Extra Stupid, Hotels & Lodging, Technology, Wild & Unruly

    (The door to our business center is always closed and locked to keep out non-guests who have, in the past, put viruses on the computers. To open it, the guest must ask the front desk. There is a sign.)

    Guest: *tries to open the door* “Come ON!”

    Me: “Sir—”

    (The guest begins punching the door so violently that the door and door lock instantly break. As if nothing has happened, the guest wanders back to the front desk.)

    Guest: “The business center door is broken.”

    Me: “Gee, I wonder why…”

    Desist The Tourist Assist

    , | Bali, Indonesia | Comics Single, Health & Body, Tourists/Travel, Transportation, Wild & Unruly

    (I’m Indonesian and I live in an area where there are lots of tourists. Being Bali itself, there are barely any traffic laws enforced and lots of tourists tend to rent out scooters and treat them like toys. I’m turning into my favorite restaurant at a T-junction with no red light and my blinkers on, and today I felt like being extra cautious since the scooter I borrowed is my friend’s. I slow down and see a tourist and her son far away in the opposite direction but as I cross from the other side of the street, I see her actually speed up in her attempt to pass me when clearly there is a hump coming up. It’s rainy season so the roads are wet and of course when she tries to brake while going 40 miles/hour the bike violently slides. I am watching the whole thing since I have already parked my motorbike. Luckily no one was badly hurt.)

    Me: “Are you all right, lady?”

    Tourist: “This is your fault, you stupid girl! That was an illegal turn!”

    Me: “Well, no, that wasn’t illegal. This is a two-way road.”

    Tourist: “You apologize and you go pay for my bike!”

    Me: “No, you were going too fast on rainy day. I had my blinkers on and clearly about to turn in. I saw you and you were far away.”

    Tourist: “I don’t care! I have an international license!”

    Me: “I’m sorry, but that doesn’t mean anything, especially when you drive like that! I’m sorry this happened though. I suggest you go to the mechanics. They’ll fix up the scratches and it’s really cheap. Don’t go to the place where you rented the bike or they’ll make you pay $100.”

    Tourist: “So you admit it? It’s your fault!”

    Me: “I meant sorry this had to happen to you, not sorry my bad. Lady, I did nothing wrong. In fact I was actually trying to help you out!”

    Tourist: “No, this is your fault! You owe me money! YOU OWE ME MONEY!”

    (I look at the bike, it’s brand new but with a few scratches because of the crash. While the argument just goes back and forth, her son is clearly huddled under a tree crying and also he was wearing NO helmet while riding on the back with his mother.)

    Tourist: “THIS IS ALL YOUR FAULT! WHY DID YOU DO THAT? YOU OWE ME MONEY OR I’LL CALL THE COPS!”

    Me: “Lady, go ahead. I’m not worried. But clearly the money seems more important to you than your son who could be injured.”

    (She looks at her son who is in shock. She asks him if he’s all right and takes a second to check for any bleeding and then goes back to me.)

    Me: “If you’d like I can point you towards the closest hospital or clinic.”

    Tourist: “NO! You owe me money! You are just a stupid girl! I’m calling the cops! Give me your address, phone number, and the money!”

    Me: “Lady, I have no money! Not on me and certainly not enough in the bank and if I did I wouldn’t give any of it to you! I’ve offered to go to the mechanics with you but I’m not paying a cent for your own negligence! I’m a painter, lady! I’m broke!”

    Tourist: “Well, I’m broke, too!”

    Me:” Right, you’re so broke you rented a brand new bike during your vacation in Bali. Here let me call the police for you.”

    (At this point I decided to call my boyfriend’s mom, a cop who is head of the district we’re in. As I’m calling I began to tear up a bit from all the frustration. I wait on the phone for a good five minutes until the tourist gave up and asked me for my number to show her a good mechanic. And after that full hour of arguing, she didn’t even feel it important enough follow through on the mechanic BECAUSE SHE WAS LATE FOR A MASSAGE!)

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