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    Category: Wild & Unruly

    In Line And Out Of Line, Part 3

    | Toronto, ON, Canada | At The Checkout, Wild & Unruly

    (Today is a busy weekend. I’m working checkout and there is a huge line waiting. In the middle of one of my transactions, a woman cuts everyone in line. The people in line are visibly agitated but just let it go.)

    Me: “Sorry, ma’am. I cannot check you out. These customers have been waiting in line patiently for their turn. Please go wait like everyone else.”

    Customer: “I’m in a hurry. Please, can you make an exception just this once?”

    Me: “Ma’am, I’m sorry, but it just wouldn’t be fair for everyone else in line. Please wait for your turn.”

    (After I say this, the customer’s mood quickly swings from a cheery to angry.)

    Customer: “This store should treat their customers better! I’m giving them all my hard earned money. You know what? F*** this place and everyone here! You people are f******* idiots! I’m going to shop at [Competitor]!” *storms out without her items*

    (As she turns her back and storms off, almost everyone in line, and even some people in other lines, flip her off in unison.)

    Related:
    In Line And Out Of Line, Part 2
    In Line And Out Of Line

    Flipping Off And Flipping Out

    | AZ, USA | At The Checkout, Bizarre, Wild & Unruly

    (I am a cashier working the morning shift at a popular pet store when a woman comes in to get a gift card. Our store has machines to take cards; we don’t swipe them ourselves.)

    Customer: “I’d like to put $12 on this card.”

    (I go through the process of getting the money on the gift card.)

    Me: “Okay, $12.”

    Customer: *gives me her card*

    Me: “No, right here.” *gestures to the machine*

    Customer: “Did you just point with your middle finger?”

    Me: *smiling* “Oh, I kind of gesture with my whole hand. Like this.” *gestures again*

    Customer: “You can’t point with your middle finger! It’s like doing this!” *flips me off*

    Me: “Oh, well, I’m sorry. That wasn’t my intention at all.”

    Customer: “You know what? I don’t have to deal with this! F*** you! F*** you, you stupid ugly f*****g b***h!” *flips me off and storms out!*

    Fingers Crossed They Were Joking

    | Princeton, NJ, USA | At The Checkout, Bizarre, Criminal/Illegal, Wild & Unruly

    (I’m a supervisor at the store. Most shifts only have one cashier up front. I walk up to the front of the store during a closing shift.)

    Cashier: “So the customer I just finished ringing up wanted to know how many fingers I have.”

    Me: “… Sorry. What?”

    Cashier: “Yeah. That’s what I thought, too, so I asked him what he said and he asked ‘how many fingers do you have?’”

    Me: “What did you say?”

    Cashier: “I asked him why he wanted to know. He told me he needed to know how many I had before he cut them off.”

    Me: “…”

    Cashier: “I’m kind of hoping I heard him wrong. But I don’t think I want to go outside by myself after we close.”

    Me: “Yeah. We’ll leave the store together tonight, and I’ll make sure your ride’s out there before we do.”

    Cashier: “Thanks! To be honest, I’m feeling really creeped out right now!”

    Grand Theft Innocence, Part 8

    | Helsinki, Finland | At The Checkout, Technology, Theme Of The Month, Wild & Unruly

    (I’m a customer at a popular independent games store in Helsinki. The store is very busy at the moment. I’m third in line when a customer storms in and rushes to the counter.)

    Customer: “Hey! I want my money back!”

    (The cashier completely ignores him, and keeps serving the customer whose actual turn it is.)

    Customer: “Hey! Nerd! I’m talking to you!”

    (The cashier still ignores him and serves the next customer.)

    Customer: “F****** nerd! Listen to me!”

    (When I am next in line the customer tries to grab the cashier’s hand. He manages to avoid this. The cashier looks at me as if asking for permission to deal with the angry customer. I nod and the cashier finally talks to the angry customer.)

    Cashier: “There is no way that you are going to get any help from me before I finish serving all these other customers who are politely waiting in line.”

    Customer: “F*** that! I have a complaint and I want my money back! Serve me now or you’re going to get your a** kicked!”

    (The customer is a big man and the cashier is quite small and skinny. Luckily, at 6’6″ I am even bigger, and having played hockey all my life I’m quite fit as well.)

    Me: “No, he is not going to get his a** kicked.”

    (The customer turns to me to yell something, but as he sees me he goes quiet. He turns to back to the cashier and continues his rant in a much calmer but still angry and derogatory tone.)

    Customer: “Listen, you little s***. I want my money back from this game.”

    (He waves a copy of ‘Grand Theft Auto V’.)

    Cashier: “I absolutely refuse to serve you before all these other customers, who are being patient and polite. You will get service from me after everyone who acts nicer than you has been helped first.”

    Customer: “Get me your manager! Now!”

    Cashier: “I am the owner. Now you go to the back of the line.”

    (The customer starts to say something, but I push past him in a not very gentle way. He goes to the back of the line muttering. I buy my game but decide to stay in the store until the angry customer leaves. When it’s finally his turn he slams the game on the counter.)

    Customer: “Money back!”

    (The cashier opens the case and looks at the game.)

    Cashier: “Looks perfect to me. Why do you want your money back?”

    Customer: “The game is totally inappropriate for my son! No one told me it was so violent when I bought it!”

    Cashier: “I clearly remember you buying it. You had your son with you, who looked to be about 10 years old. I told you it has sex, killing, torture, crime, and drugs in it. I advised you several times not to buy it. You even told me it was for you, not your son. My guess is that the boy’s mother threw a fit after seeing the game and now you are taking it out on me. You will not get your money back. Ever. And you are not welcome in my store anymore.”

    Customer: “Look here, you little—”

    (I have walked to stand behind the customer. I cough and he turns to me and goes pale. He leaves without saying a word.)

    Cashier: “Thanks, man!”

    Me: “No problem, I love the way you handled him. Maybe a little provocative but he deserved every minute of it.”

    Cashier: “He was a complete a**hole when he bought the game, and the minute I saw him today I guessed what his issue was. Customers like that are the reason I started my own store. I hate to see bullies get special treatment for acting threatening and being difficult, while all the nice customers wait. I try to be as slow and difficult as possible to customers like him. Honestly, their business is not worth it.”

    (The store is still thriving. I guess there are still enough nice customers out there!)

    Related:
    Grand Theft Innocence, Part 7
    Grand Theft Innocence, Part 6
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    In Threat Of A Disconnect

    | Nottingham, England, UK | Bad Behavior, Money, Wild & Unruly

    (I work at a large local cable and telephone company. My department deals with clients that haven’t paid their bills and had their service suspended. I have dealt with a lot of abuse everyday for the last two years. This has taken its toll and I’m now in my final week of my month’s notice. A particularly vile client has come through. We have suspended his cable service on the day of a big football match.)

    Me: “Good afternoon. You’re through to [Cable Company]. My name is [First Name]. How can I help you?”

    Customer: “Listen b****. You need to turn my cable back on right now! I’ve got f****** friends coming over to watch the match!”

    Me: “I’m sorry, sir. It looks like your service has been suspended as you have two months charges currently outstanding. We will be unable to reconnect your service without the account being settled in full. However, if you would like me to take a card payment now I can get you reconnected in about 10 minutes.”

    Customer: “Listen, you’ll get your money when I’m good and ready. I’m sick of your company. I swear I’m going to rip your f****** equipment out of the wall and throw it in the garden if you don’t switch it back on NOW!”

    Me: “I wouldn’t advise that, sir. The box is leased, so any damage would be added to your bill. So, did you wish to make a card payment so I can get you reconnected?”

    Customer: “LISTEN, YOU S***!”

    Me: “Can you please refrain from using bad language? You have not paid your bill for two months and would have received a notice and a final notice to warn you of this. If you are unwilling to pay the bill today there is nothing further I can do for you. Once you pay at [locations] or over the phone I can get you reconnected.”

    Customer: “YOU F****** B****! YOU CONNECT MY TV RIGHT NOW OR I’M COMING DOWN THERE WITH A KNIFE AND A BASEBALL BAT AND I’M GOING TO KILL YOU! CONNECT IT NOW OR I WILL KILL YOU!”

    (Although death threats are quite common, for some reason, maybe because I’m working my notice, I find this one extremely funny and begin to laugh.)

    Customer: “WHAT ARE YOU F****** LAUGHING AT?! I’M GOING TO KILL YOU!”

    Me: “The reason I’m laughing, sir, is that you have threatened to kill me despite me having your full name and address on screen. I could report you to the police but to be honest I think that would be a waste of their time. So, did you want me to process a payment or not?”

    Customer: “I’M COMING DOWN TO YOUR OFFICE NOW WITH A BASEBALL BAT!”

    Me: “Well, sir, I’m not sure how you’re going to as you live in [town about an hour and half drive] and I’m due to finish my shift in half an hour at an office where over 500 people are employed. You only have my first name and no idea what I look like, so I wish you well. Also, while you’ve been on the phone I’ve noticed your phone bill is also overdue and will make sure this service is also suspended so you do not incur any further fees to increase your outstanding balance. Now, if there is nothing further I can do for you I’ll have to say goodbye as I’m going home to watch the football match this afternoon.”

    Customer: *unintelligible screams*

    Me: *as brightly as possible* “In that case, thank you for your call. Goodbye.” *click*


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