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    Category: Wild & Unruly

    A Listening Ear Can Switch Gear

    | Omaha, NE, USA | Bad Behavior, Wild & Unruly

    (I am a security guard for a company unaffiliated with the business I provide security for. I literally sit in a shack and sign reps from other companies in and out of the complex. I am way over-qualified for this position, but it is perfect for going to school.)

    Me: “Morning, sir. What brings you to [Company]?”

    Customer: “MY DAD DIED TWO YEARS AGO AND THEY WON’T TRANSFER THE OWNERSHIP OF THE BILLS TO ME!”

    Me: “Okay, sir. Here is where you have to go.” *gives site name directions and what to do and say*

    Customer: “Ugh! YOU MEAN TO TELL ME THAT I DROVE TWO HOURS TO THIS LOCATION JUST TO BE TOLD THAT I’M WRONG!?”

    Me: “Yup.”

    Customer: “WELL, WHAT HAPPENED TO CUSTOMER SERVICE IN THE WORLD!? I WANT YOU TO TRANSFER MY BILLS TO ME!”

    Me: “Not my problem, sir. I don’t work for [Company]. I just provide security from customers like you.”

    Customer: “GAH! *slams his sports car into reverse and leaves pretty thick black lines in the concrete* “D*** IT!”

    (Hours later, the guy came back with coffee and some sandwiches, parked in front of the shack, apologized profusely, and told me about recent events: cheating wife, ungrateful daughter, and a recent suicide by his mother. I listened and give him my number and told him to call whenever he needed a friendly ear. He calls once a month.)

    Listed Under Idiot

    | Newcastle, England, UK | Bad Behavior, Crazy Requests, Wild & Unruly

    Me: *waiting for answer on phone* “Hello. Can I speak to [Name], please?”

    Woman: “Sorry, I don’t know anyone called [Name].”

    Me: “Is that [Company]?”

    Woman: “No, it’s not.”

    Me: “Oh, I must have dialled a wrong number. I’m sorry to have troubled you.” *hangs up*

    Me: *while checking the number I need, my phone rings* “Hello, [Company]. How can I help you?”

    Angry Man: “Who is this?”

    Me: “This is [Company] and I’m [My Name]. How can I help you?”

    Angry Man: “Where did you get this number?”

    Me: *confused* “I’m sorry, sir, but you just rang us.”

    Angry Man: “No, I didn’t. You rang me!”

    Me: *thinks he may have been on hold from another department* “Oh, well if you tell me who you were talking to I’ll try and connect you.”

    Angry Man: “I don’t want to talk to anybody. I want to know how you got this number!”

    Me: “Um, well can you tell me who you are and I’ll have a look?”

    Angry Man: “I’m not telling you my name!”

    Me: *realizes* “Is this the number I rang before?”

    Angry Man: “Yes! I used callback to find who you are and I demand to know where you got this number!”

    Me: “I’m sorry, sir, I don’t have your number. I was trying to call someone else and made a mistake.”

    Angry man: “You’re lying. You can’t dial my number! Tell me where you got it!”

    Me: “I don’t understand. If I can’t dial your number how did I dial it?”

    Angry man: “That’s what I want to know!”

    Me: “Does your phone not receive calls?”

    Angry man: “Of course it does!”

    Me: “Then how couldn’t I dial it?”

    Angry Man: “It’s NOT LISTED!”

    Me: “Ah, I see. That doesn’t mean I can’t dial it. It just means it’s not in the phone book.”

    Angry Man: “Exactly. You’re not allowed to know it, so where did you get it from?”

    Me: “I don’t know how clearly I can say this: I rang your phone by accident. It was a mistake. I do not know your number. It was an error.”

    Angry Man: “I demand to speak to the manager!”

    Me: “I am the manager.”

    Angry Man: “What is your name?”

    Me: “I already told you; my name is [Name] and this is (company).”

    Angry Man: “I demand to know where you got my number from!”

    Me: “I’m sorry, sir, I don’t think I can explain this any clearer. If you would like to make a complaint please call us on our customer service number. You’ll find it listed in the phone book. Goodbye” *hangs up*

    He Has Mama Issues

    | Stettler, AB, Canada | Food & Drink, Funny Names, Wild & Unruly

    (I’m a fairly new cashier at a popular fast food restaurant. Our burgers have names, like ‘Mama Burger’ or ‘Teen Burger.’)

    Customer: *obviously intoxicated* “I want a cheeseburger and I want it hot. I don’t want it sitting in the f******* warmer.”

    (As there is no listing for cheeseburger, I automatically change it to a ‘mama burger’ with cheese.)

    Me: “Of course, sir, that’ll be $7.50.”

    (I continue on with my job, cleaning trays and wiping tables, as someone else bags food. After several minutes I notice the customer is still standing there without his food. There is a bag sitting on the counter, and as I check the receipt I notice it is his ‘mama burger’ with cheese.)

    Me: “Sir, I believe this is your meal here. Your cheeseburger?”

    Customer: “I ORDERED A GODD*** CHEESEBURGER OVER 10 MINUTES AGO! NOT A ‘MAMA BURGER’!”

    (As he continues on, my manager steps in and I quietly go hide in the back room and watch and listen.)

    Manager: “I’m sorry for the mix up, sir. This is a cheeseburger, but in this restaurant it’s called a—”

    Customer: “I DON’T GIVE A D*** WHAT IT’S CALLED. I’VE WAITED OVER 10 MINUTES! THIS IS WHY YOU PEOPLE ONLY MAKE MINIMUM WAGE! ANY MONKEY COULD TAKE YOUR JOBS AND DO BETTER!”

    Manager: *calmly* “I’m sorry, sir.”

    Customer: *snatches food from counter* “I’M SO MAD, I COULD JUST—” *raises his fist to manager’s face* “I SHOULD BURN THIS BUILDING DOWN ON TOP OF ALL OF YOU WORTHLESS PIECES OF S***!”

    Manager: “You should not be out drinking and driving. It puts everyone in danger.”

    Customer: “I’VE NEVER HAD A SIP OF ALCOHOL IN MY LIFE! NO DRUGS EITHER!”

    *storms out with his food*

    Next Customer In Line: “That’s a lie. He has had to be removed by police from [Other Fast Food Restaurant] four times. We’re instructed to phone police if he enters the premises.”

    Me: *comes out of hiding*

    Coworker: “You saw that coming, huh? I was wondering why you were hiding.”

    Me: “This job… It gets better, right?”

    Coworker: “No.”

    In A Very Angry Slate

    | Oklahoma City, OK, USA | Bad Behavior, Home Improvement, Wild & Unruly

    (A customer is trying to return a flat cart loaded with at least $400 worth of slate tile. I work as an inventory manager at this particular store.)

    Customer: “I need to return this tile.”

    Returns Associate: “Do you have a receipt or at least the box this tile came in?”

    (The customer had neither, so the return could not be processed. The argument went back and forth until finally the customer stormed out of the store. He left his cart of slate tile by the front door, then got into his vehicle and drove it in front of the store. I assumed he was going to load everything back into his vehicle. Instead he dumped the tile onto the ground and moved the cart inside. He got back in his truck and drove it over the pile of tile, back and forth three times, then sped away. All of the employees watched this with wide eyes. We grabbed a couple of trash cans and loaded up the broken pieces. I asked a manager if I could take any of the whole pieces of tile home and was told I could. I was able to completely tile my front porch with all of the whole tile! The customer could have easily sold his tile to any of the contractors or resale shops in the city but instead decided to ‘show us.’)

    More Thanks-taking Than Thanksgiving

    | Kansas City, Mo, USA | Bad Behavior, Food & Drink, Holidays, Wild & Unruly

    (I am working in a grocery store meat department on Thanksgiving day stocking the hams and turkeys as fast as I can. I have just announced over the speaker that we have five fresh, unfrozen turkeys left, and we are waiting for the rush of people to get them. When there is only one left, predictably two customers grab for it.)

    Customer #1: “Hey, this is mine. I saw it before you did.”

    Customer #2: “No way! I walked all the way across the store to get it. It’s mine! I’m going home with it.”

    Customer #1: “Why don’t you get a ham or something? I need this turkey for my dinner tonight. You can get something else.”

    Customer #2: “Listen, you fat cow, you can buy the f****** ham. I’m getting this turkey.”

    (At this point I figure I’d better get involved and run over.)

    Me: “Ladies, we do have fresh turkey breasts available as well as hams and ducks. There are even a couple of geese leftover—”

    Customer #2: “F*** you! I’m getting this d*** turkey and there’s nothing you can do about it.”

    (Customer #2 then shoves her cart into the other woman, causing her to fall into the display of stuffing next to her, and runs off with the turkey. Hoping it’s over, I go to help the other customer up, but she slaps my hand, gets to her feet, and tackles the other customer. I call security. Before they can get there I see that Customer #3 has spotted Customer #1′s now abandoned cart and purse. She runs over and dumps Customer #1′s purse into her own and then grabs just about everything out of her cart including a bag of prescription medication, before running off. I shout at her but she disappears into a crowd of people. Customers #1 and #2 are now rolling on the floor in the bread aisle while security is trying to pull them apart. While this goes on, Customer #4 approaches Customer #2′s cart and grabs the turkey and most everything in her cart. Security eventually pulls them apart and they are both arrested. Sadly, Customer #3, who stole Customer #1′s purse, is never caught as the cart was in a blind spot.)


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