*I recently bought tickets to go to my cousin’s high school graduation. Prices have been insane lately and honestly I should have bought them about 6 weeks earlier than I did (I bought them about 6 weeks out as it was) because they were dirt cheap–think $550 for first class and $200ish for their non-refundable basic seating–at that time but I waited because all the sites swore they were going to go lower. They did not drop at all, they actually went up about $500, so I ended up purchasing when I did because I couldn’t risk them getting higher. About a week after I bought them, I got an alert that they’d dropped over $200 (I’d been following the prices and had forgotten to stop following). They were pretty expensive as it was, so I thought I’d call and see if anything could happen (I wasn’t expecting anything but it never hurts to ask and honestly even getting the difference back would have helped). So I called their support line and finally get through to a rep.*
Rep: Can I please have your name and reservation number?
Me: It’s [name] and [reservation number].
Rep: Thank you. So it looks like this is a flight to Texas on [dates]?
Me: That’s correct.
Rep: Wonderful, how can I help?
Me: Well, I bought these tickets when I did because it seemed like your prices were going nowhere but up. But I got an alert this morning that the prices had dropped $200 and I’m wondering if anything can be done? Like a credit or refund for the difference, an upgrade or something?
Rep: Well let me look. *She goes quiet and I can hear a keyboard in the background* Well it doesn’t look like there’s anything I can do. This flight isn’t even available any longer.
Me: Um, what does that mean? I’m looking at the flight right now on the website and there’s still several seats available. It looks like it’s only at like 75% capacity.
Rep: Well the flight’s no longer available.
Me: But what does that mean? *Really, I’m just trying to figure out what she’s talking about because there are clearly seats available. I was worried that meant there’d been some change to my flight that I hadn’t been notified about.*
Rep: The flight’s no longer available. And I’ll admit that prices can change rapidly. I was assisting a customer earlier and one of her flights went up $20 while we were trying to check out. We have no control over the prices.
Me: *thinking: well you might not have control, but your company does* I understand that prices change, but your website was mentioning that prices might drop which is why I waited as long as I did but then ended up purchasing when I did, because they actually weren’t dropping. And I’m still confused on the flight no longer being available. Does that mean that my flight’s been changed?
Rep: It’s no longer available.
Me: *Realizing that I’m getting nowhere anymore.* Thank you for your time.
Rep: Have a safe flight and thank you for calling!
*Thankfully there were no changes to my flight and I got in on time. I kept an eye on tickets and they ended up going back up and by the time of my trip they were about $400 more than what I’d paid. But, I’d still love to know what she meant by “the flight is no longer available”. Was it supposed to be that they had no more upgrades? No more seats to give out because they were all held by third party sites? What was the meaning of those words in this context?*