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Lack of Register Does Not Register, Part 5

| Long Island, NY, USA | Uncategorized

(I work at a clothing store. I am assigned to recover and help customers at the kid’s section. It’s not unusual for customers to make up baby outfits and leave them over piles of clothes on the display tables. I notice a woman who has left a mess on one of the tables and just walked away. I assume she just didn’t like the clothes and left them.)

Customer: *comes back from the other side of the area* “Excuse me? What are you doing? I wasn’t done!”

Me: “Oh, I’m sorry; I just assumed you were done.”

Customer: “Well, don’t! I wasn’t done!”

Me: “I’m so sorry.” *steps away*

Customer: “But I wasn’t done!”

(A little later, the customer approaches me. There are several signs in neon paper on the registers at the kids section saying that they’re closed and customers need to pay at over the adult side. I notice the woman stands right next to a sign.)

Me: “Oh, I’m sorry, these registers are closed but you can pay over at the other side!”

Customer: “Can’t you just ring me here?!”

Me: “I can’t, I’m sorry. These registers are closed.”

Customer: “Just open it!”

Me: “I’m sorry, I’m not authorized but my coworkers will gladly complete your purchase at the adult section.”

Customer: “Oh, my god!” *goes away mumbling*

(A few minutes later this conversation happens through our headsets:)

Coworker: “Uh, so this lady was complaining about a girl refusing to ring her items or something.”

Me: “Yeah, it was me. She got mad because the registers were closed. I sent her over.”

Manager: *laughing* “Oh, we know her. It’s always the same with her. She leaves a mess and finds new ways to complain every time she comes. That’s why we left you all by yourself over there; no one wants to deal with her. Sorry!”

Lack of Register Does Not Register, Part 4
Lack of Register Does Not Register, Part 3
Lack of Register Does Not Register, Part 2

A Sudden Change In Attitude

, | USA | Uncategorized

(I’m taking money in the drive-thru.)

Me: “Hello, sir, your total was $10.03.”

Customer: *shoves a stack of bills in my hands* “That’s 11.”

Me: “All right.” *I proceed to count the bills*

Customer: “What are you doing? You don’t need to count them! I told you there were 11, so just type in 11 and give me my change!”

Me: “Sir, I have to check to see how much money you handed me. Even if you tell me I still have to count it.”

Customer: That’s bulls***! How can you be so distrusting? I’m not trying to scam you. If I say I gave you 11, then I gave you 11 dollars! God, you’re so rude. I can’t believe this.”

Me: “I’m sorry sir. Here’s $1.97 for your change.”

Customer: “Wait, what?”

Me: “You gave me 12. Not 11. That’s why I count everyone’s money. More often than not, people give me too much money by accident.”

Customer: “Oh… yeah. Thanks, I guess.”

(That wasn’t the first time I’ve had this conversation, and I’m sure it won’t be the last.)

And The Children Shall Lead, Part 2

| USA | Uncategorized

(I am a 33-year-old woman managing a local fast food restaurant. I love what I do, and take pride in my job and my restaurant. I also happen to be only five feet tall.)

Customer: “Hi. I want to order catering for a party I am having tomorrow.”

Me: “Well, we typically need more notice to do a catering order. How many people are you expecting?”

Customer: “Something like 120.”

Me: “We usually can’t do something that large on such short notice, but let me see—”

Customer: “You know what? Let me talk to the manager so I don’t have to be here all day!”

Me: “Ma’am, I am the manager. I’m not saying we can’t do it for sure. I just want to see if we have the staff scheduled, to see if I can pull this off for you.”

Customer:You are the manager? What are you, like 16? How young can you be to be a manager at [Restaurant]? They really need to start caring about their restaurants and hire some adults to run this place! I mean, it’s just kids around here! How are you supposed to run a business without any adults around?”

Me: “Ma’am, I’m in my 30s, married, and have children old enough to almost work here themselves.”

Customer: “OH! You are SO LYING! How old are you REALLY?”

(I pull out my driver’s license, covering my info with my thumb, all but my birthdate.)

Customer: “Um.. uh… Sorry. You.. uh.. you… you don’t LOOK your age.”

Me: “I’ll take your shock as a compliment. Now, let me look to see if we have the staff to make your party happen.”

(I check. We did. We pulled off her party the next day.)

And The Children Shall Lead

A Gem Of A Customer

| Worcestershire, England, UK | Awesome Customers, Money, Uncategorized

(A lovely, regular customer has called up after we have sent her the wrong thing. She has always been very friendly and polite and this is no exception.)

Customer: “Have you got what I was supposed to have in stock?”

Me: “We have some of the items. I’d be happy to send them to you for free.”

Customer: “Okay, well I’ll send this stuff back.”

Me: “Don’t worry about it, keep it. I know you can use it all, so just keep it.”

Customer: “Then you have to charge me for these beads!”

Me: “No, I will not.”

Customer: “Charge me for them!”

Me: “No, no, no, no, no, no.”

Customer: “Yes, yes, yes, yes, yes, yes.”

Me: “No! You will have free gemstones if you like it or not!”

Customer: “Not if you’re not going to charge me!”

Me: “Too late! I’ve added them onto your order!”

Customer: “Well, if you insist!”

He Has A Potty Dance But No Potty Mouth

| Washington, DC, USA | Health & Body, Hotels & Lodging, Uncategorized

(A well-dressed businessman in a suit comes over to check in. He’s acting very strangely; he’s jumping down on one leg, then the other, and twirling around. His face is red and sweaty, though it’s not a very hot day, and he is panting slightly. I figure he’s just weird, and give him his keys. He SPRINTS off. I turn to a coworker.)

Me: “What was his problem? Why was he acting like that?”

Coworker: “Like what?”

Me: “You saw him.”

Coworker: “Oh, he probably had to go to the bathroom or something.”

Me: “Oh! Well why didn’t he say so? There are bathrooms down here in the lobby.”

(Suddenly, the same customer is back. His face is now purple.)

Customer: “KEYS! NOT WORKING!”

(He throws the keys in my face, and sprints off towards the lobby bathrooms.)

Coworker: “See?”

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