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    Category: Transportation

    You’re Through To The Fee Line

    | Scottsdale, AZ, USA | Bizarre, Pets & Animals, Tourists/Travel, Transportation

    (I do quality assurance for a travel agency. My job is to monitor the calls to make sure that the agents are being honest with the members. One day, I’m listening to a member asking questions about booking a cruise. Most of them are pretty standard, and then I hear this:)

    Agent: “Now that I have your cruise all booked for you, do you have any other questions for me?”

    Member: “Just one, and it’s very important. Does my cat need a passport?”

    Agent: “Ummm…”

    Rust Or Bust

    | IL, USA | Crazy Requests, Extra Stupid, Transportation

    (I work in a car dealership on the service drive. A customer pulls her car onto the drive, gets out, and walks up to my desk. I can see from the scowl on her face she is clearly angry.)

    Customer: “I JUST bought this new car last week and it is already rusting! I demand you give me a new car!”

    Me: “Okay, can you show me where the rust is?”

    (We walk to her car.)

    Customer: “See, right there on the door! THAT IS RUST!”

    Me: “Ma’am, that is just a little mud. Let me get a clean towel and I’ll get that right off for you.”

    Customer: “No, you are lying! You’re just going to paint it over! I know rust when I see it! I’m not stupid!”

    Me: “Ma’am, I assure you it is not rust, and I will not put paint on it.”

    Customer: “Don’t you touch it! I demand to see the manager!”

    Me: “Sure. I’ll be right back.”

    (I come back with my manager after I explained the situation to him.)

    Customer: “See that… THAT RIGHT THERE! THAT’S RUST! I DEMAND YOU GIVE ME A NEW CAR! IT’S ONLY A WEEK OLD!”

    (My manager grabs a rag and puts it in his back pocket before walking out to speak to the customer. Without saying a word, he takes the rag out, leans down and wipes the mud off before the customer can say anything. The customer immediately gets down on her hands and knees to examine where the mud had been.)

    Manager: “There you go, ma’am. It was just a little spot of mud.”

    (The customer snatches the rag out of my manager’s hand.)

    Customer: “Let me see that! You just put paint over it!”

    (The customer examines the obviously clean and paint-free rag, then tosses it on the floor.)

    Customer: “You people need to make sure a car is clean before you deliver it to a customer! I am letting you people know you won’t get away with anything!”

    (The customer comes in regularly, and has complained similarly about MANY things on her car since, demanding a new car every time.)   

    Needs To Board A School Bus

    | BC, Canada | Funny Names, Transportation

    (I work at a bus depot which has trips running daily to Alberta. I’m not new to the job, and know pretty much all the common destinations.)

    Customer: “My daughter needs a ticket to Dukin.”

    Me: “Dukin? I’ve never heard of it. Where is it?”

    Customer: “In Alberta! I know there’s a bus going to Dukin tonight! She took this trip last month. I know you guys go there, you know, Doo – kin. Dukin!”

    Me: “It’s not in the computer. How do you spell it?”

    Customer: “L – E – D… something…”

    Me: “Leduc?”

    Customer: “Yeah! That’s what I said: Dukin!”

    (She buys tickets regularly now, and calls the city Dukin to this day.!)

    That Argument Went Straight In And Out

    | Whitehorse, YT, Canada | Crazy Requests, Transportation

    (A customer wants a quote on replacing his radiator. I tell him that the repair time is listed at five hours.)

    Customer: “Almost five hours to take out a rad and put another one in? It should be a simple in and out. All you have to do is remove a few hoses, bolts, and lift out the rad.”

    Me: ‘If the standard labour rate is listed at just under five hours, it’s not just a simple in and out.’

    Customer: “I can’t believe it would take anybody that long. Is there any way to get it done cheaper?”

    Me: ‘Sure. How good are you with tools?’

    Customer: “I’m not going to try do something like that!”

    Me: “Even if it’s just a simple in and out?”

    (Pause…)

    Customer: “How does next week look?”

    Suddenly, Parenting Goes Out The Window

    , | Australia | Family & Kids, Top, Transportation

    (I work in a call centre for a company that does roadside assistance for cars that have either broken down or need a tow. We also provide a free service to get babies out of locked cars as this is classed as an emergency situation. It is one of the hottest days of summer.)

    Me: “Could I please start with your registration or membership card number.”

    Caller: “I’VE LOCKED MY BABY IN THE CAR! SHE’S ONLY A MONTH OLD! PLEASE, HELP!”

    Me: “Okay. First of all, I need your location and the make and model of your car.”

    Caller: “I’m at [popular shopping centre] and my car is [Expensive Brand] [newest model sedan].”

    Me: “Due to these cars being so new our patrols cannot open them from the outside and will have to smash a window. The windscreen would be the safest, as it is the cheapest to replace and also the furthest away from the baby.”

    Caller: “NO! THIS IS A BRAND NEW CAR! YOU HAVE TO UNLOCK THE DOOR!”

    Me: “I’m sorry but I have sent two patrols to your location. They will smash the window to get the baby out as it is a hot day and the temperature in the car could kill the baby!”

    Caller: “I DON’T CARE! YOU ARE NOT SMASHING THE WINDOW!”

    Me: “Okay. Well, the patrols should be there within five minutes. Please wait by the car and stay calm.” *hangs up*

    (I immediately call the police and ambulance so they can attend the scene as well. I later hear that the lady attacked the patrol officer when he tried to smash the window, all while screaming and swearing about her new car. The police promptly arrested her for assault and endangering a child, and the windscreen was broken to get the baby out.)

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