November Theme Of The Month: Black Friday!

Category: Transportation

Needs A Part Of Truth

, | TX, USA | Liars & Scammers, Transportation

(The weather has been so cold and icy that numerous roads have been closed and our store-to-store delivery truck has been cancelled for the day. A mother and daughter walk into the store at around 10 am on a Tuesday and approach my co-worker, who’s still very new.)

Coworker: “Hi, how are y’all doing today?”

Daughter: “Hi, my name is [Daughter] and I ordered some parts yesterday. I was wondering if they came in yet?”

Coworker: “Okay. Give me a second to pull up your information.”

(He gets the necessary info from her and off the computer and goes into the back to look for her order and comes back a couple of minutes later empty handed.)

Coworker: “I’m sorry, ma’am, but I don’t think your parts have arrived yet. It looks like they were ordered at [Time] yesterday which puts the delivery time at noon today.”

Daughter: “No! I didn’t order them yesterday. I ordered them on Saturday.”

Coworker: “The computer shows they were ordered yesterday, not Saturday.”

(At this point the women are getting more irritated.)

Mom: “Well, they should be here already!”

Coworker: “I’m sorry, ma’am, but they won’t be here until at least noon.”

Mom: “Well, I thought they could get here sooner.”

(I step in.)

Me: “I’m sorry, ma’am, but our store-to-store delivery truck isn’t coming at all today. The route has been shut down due to all the ice on the roads.”

Daughter: “Well, my order should have been here yesterday!”

(I look up her info again the same way my co-worker already had and notice that not only had the order been placed yesterday, but she had ordered all high-end, name brand parts.)

Me: “Well, our system shows that the order was placed yesterday at [time] and therefore would normally arrive today at 12:05. But, because of the road conditions, the truck is not making deliveries today. It won’t get here until tomorrow. I’m sorry.”

(Customer is starting to get really agitated and into a huff.)

Daughter: “Well, my car has already been on blocks for four days now and I need it to get to and from work!”

(I decide to try and see if we can find her parts in the store brand, since we’re more likely to have those on-hand.)

Me: “Well, let me see if I can help you find anything similar to the parts that you need. What’s the year, make and model of your vehicle?”

(She provides the info at which point I realize she’s just precisely described the only car in the customer parking lot, so I decide to call her bluff.)

Me: “Okay, and what color is it?”

Mom: “What does that have to do with anything?”

Me: “Is it purple?”

Daughter: “Yes, why?”

Me: “And it’s on blocks?”

Mom: “Yes! It’s been un-drivable for four days and she really needs it!”

Me: *pointing to the only car sitting in the customer parking lot* “Then how did you drive it here?”

(Both women left in embarrassment. They came back the next day for the parts that were ordered.)

Should Wind-Screen Calls

| Columbus, OH, USA | Criminal/Illegal, Liars & Scammers, Transportation

(I work in auto glass sales. This happens at least once a day:)

Caller: “Yeah, uh, I need a glass replacement?”

Me: “Alright, we can help with that. Is it being billed through insurance or a commercial account?”

Caller: “Insurance.”

Me: “What insurance are you with?”

Caller: “Uh, I don’t know.”

Me: “Do you have a card you can look at?”

Caller: “Nah, I don’t have insurance yet.”

Me: “Unfortunately that would be fraud then. I can put it through cash, if you’d like.”

Caller: “F*** you people! I just want a d*** windshield!” *click*

Not A Strong Parental Drive

| Minneapolis, MN, USA | Bad Behavior, Criminal/Illegal, Family & Kids, Transportation

(I am a technician. I am given an SUV to perform a brake job. I hop in the car and drive it into the shop when I glance in the rear view mirror and spot a small boy strapped into his carseat. He smiles and waves at me. I whip around and look at him with a dumbfounded look.)

Me: “Uhh. Why are you in here?”

Boy: “Mommy said I can stay in the car.”

Me: “I think your mother was mistaken.”

(I roll down the window and shout for my shop foreman. He walks up and his jaw drops. I un-strap the child much to his dismay, and walk him into the lobby while holding his hand.)


Me: “Don’t shout at me. Why on earth did you think leaving your son in your car was a good idea? Do you have any idea how hot it was in your vehicle by the time I got into it?!”

Mother: “He’s restless. The only time he calms down is when he can nap in the car! WHY DID YOU TAKE HIM OUT?!”

Me: “Ma’am. I am not leaving a child in a hot car five feet in the air while I perform service on it.”

Shop Foreman: “Go ahead, ma’am… Call the police, and explain to them why your son’s energy is reason enough to leave him in a hot car with the windows up… I think they might side with us.”

(She sputters profanity at us for about 30 seconds before storming out of the store looking for her car.)

Shop Foreman: *to me* “Are you gonna back her car out?”

Me: “I was thinking of going to lunch, actually.”

It’s Going To Be A Long Overnight

| TX, USA | Extra Stupid, Transportation

Me: “Thank you for calling [Company]. How can I help you today?”

Customer: “Yeah I’d like a refund on my shipping ’cause it was late.”

Me: “I’m sorry about that. Can I get your tracking number, please?”

(The customer gives me the tracking number and it looks like it arrived on time.)

Me: “It looks like you selected to two-day delivery on this shipment. This package left had a commitment to be delivered on the third by 12 and it got there at 10:30.”

Customer: “That’s not two-day shipping. I shipped it out on the first so it should get delivered on the second day, the second. It’s late.”

Me: “I’m sorry, sir, but that would be an overnight shipment not—”

Customer: “Why would I want to pay an overnight fee to get it delivered on the next day?! I’m not an idiot!”

(This is where I begin to lose my cherub-like demeanor.)

Me: “Look, you shipped it on the first with a two transit day delivery option. So the first and the second are the transit days, and the third is the delivery.”

Customer: “No, that’s wrong. You’re saying three-day shipping! I wanted two! If it ships on the first, it gets delivered on the second!”

(I’m nearing the end of my talk time so I try something different…appealing to his logical side.)

Me: “Okay, so if you ship overnight, when will it get there?”

Customer: “Duh! The next day.”

Me: “Right! Perfect! Okay, what about two-day? When would that get there if overnight gets there the next day?”

(Silence for 10 seconds…)

Customer: “The next! You can’t trick me! I’m not stupid! Gimme my money back!”

Weighed Down By Your Thumbs Up

| KY, USA | Crazy Requests, Transportation

Customer: “Do ya’ll sell concrete?”

Me: “Yes, it’s in aisle 32 on the left, about 1/4 of the way down.”

Customer: “I need 80 bags.”

Me: “80 bags of 50lb bags, or 80lb bags?”

Customer: “80 bags, please.”

(I tell him to take the item number to the cashier, and I’d bring it out on the forklift as soon as it’s paid for.)

Me: “Sir, what are you driving?”

Customer: “That little red truck.”

Me: “Uhm… sir, that’ll crush your truck.”

Customer: “No, it won’t. I’ve hauled 150 bags with this truck.”

Me: “Sir, that’s 6400 pounds in the bed of a truck.”

Customer: “Just load it. I’m in a hurry.”

Me: “Sir, I’m going to call our manager and ask him about it.”

(The manager comes and I explain.)

Manager: “Sir, that’ll smash that little truck, but we can load it. All I need you to do is look at the camera and give a thumbs up?”

Customer: “Why?”

Manager: “So when we crush your truck, we won’t be held responsible since you didn’t listen to our advice.”

(The customer gives a thumbs up, and I load the truck. It doesn’t smash the truck. With a smug look, the customer goes to drive away, until the rear end falls out from under the truck.)

Customer: “What the h***?! You’re going to replace the truck!”

Manager: “You gave consent, and the video camera you gave a thumbs up to also records audio.”

Me: *still laughing* “Told you.”