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    Category: Transportation

    Policy No Evil, Speak No Evil

    | ON, Canada | Bad Behavior, Theme Of The Month, Transportation

    (The call centre I work at specializes in roadside assistance. We have a script to follow to ensure that we get the customer the proper service. This call comes in at 9:20, ten minutes before the end of my shift.)

    Me: “Thank you for calling roadside assistance. How may I help you today?”

    Caller: “My car won’t open!”

    Me: “Okay, I can certainly help with that. May I have your policy number?”

    Caller: “Why do you need that?”

    Me: “So I can access your policy and confirm coverage.”

    Caller: “Fine! It’s [number].”

    Me: “Thank you. And may I have your first and last name?”

    Caller: “Just send someone!”

    Me: “I’d be happy to, ma’am, but first I need to verify the information in our files.”

    Caller: “I gave you my policy number! You don’t need anything else!”

    (We actually can’t go forward in the program without the customer’s name. I explain that to her and she eventually confirms her name.)

    Me: “I’m showing that you’re in Texas. And what is the year, make, and model of your vehicle, ma’am?”

    Caller: “You don’t need that! Stop asking so many questions! Just unlock my car!”

    Me: “Ma’am, in order to send out service, we have to know what type of vehicle needs to be unlocked. Different vehicles require different equipment.”

    (She argues with me for 5 more minutes. At this point, I am supposed to be off about 20 minutes ago. She finally confirms the vehicle.)

    Me: “What colour is that vehicle?”

    Caller: “God d*** it! Why are you asking so many questions?! I use this service all the time! They never ask me so many questions! Send me service now!”

    Me: *losing patience* “Look, Ms. [name]. We are required to ask these questions on every single call, so when you called us last time, you were most definitely asked all of this. If you want me to send someone to you right now, they’ll never find you because not only will they not know what car to look for, but they’ll be driving around the whole of Texas, since you haven’t told me where you are. Now, if you’ll answer the rest of my questions, I can dispatch someone to your location. Otherwise, I suggest you find a large rock.”

    (After that, she answered every question with no problem, and I found a locksmith who could be there in 15 minutes. The next day, I got an email from another rep saying that the woman had called back in to apologize for how she treated me!)

    The Dumb And The Dubious

    | The Netherlands | Bad Behavior, Criminal/Illegal, Theme Of The Month, Transportation, Wild & Unruly

    (I work at a car wash that often sees high-end vehicles such as Ferraris. In fact, we get so much people staring that we’d actually had to change our exit to the road as people always bunched up around the cars making exiting difficult. The exit is very well signed, with big white lines being drawn; not a single accident has happened. However, one day, someone in a very banged-up Volkswagen wants to save time by driving into the exit so he could get to the pump quicker, but drives straight into a brand new Ferrari.)

    Volkswagen Driver: “My car! Look at what you have done to my car!”

    Ferrari Driver: “Pardon me?!”

    Volkswagen Driver: “Look at what you have done to my car with your s*** Lamborghini!”

    Ferrari Driver: “First of all, this is a Ferrari. Secondly, I honestly can’t tell if the big dent in your car was there to begin with or not. Judging by the state of your vehicle, it must have been. But, seeing how you have damaged my vehicle, we are going to have a problem.”

    Volkswagen Driver: “Pssh. Your car isn’t worth half of mine! See the audio equipment in my baby, buddy? 500 Euros!”

    (The Ferrari driver gets on his phone as the Volkswagen driver continues to rant about how that ‘piece of s*** Porsche’ ruined his car. Sure enough, the police arrive and take statements. Once they take the Ferrari owner’s statement and review our security footage, the Volkswagen driver is blamed.)

    Volkswagen Driver: “F*** you, a**holes!” I’m not going to pay for that wreck!”

    Police Officer: “You certainly are, but we’ll discuss that on the station.”

    Volkswagen Driver: “Why?!”

    Police Officer: “Well, to start with, you’ve given us false details. Following that, you caused an accident and refused to settle this correctly whilst clearly being to blame. Following that, we have done a check on your vehicle and it’s uninsured. Also, you don’t have a licence and you’re wanted for two hit and runs.”

    (At that moment the Volkswagen driver starts to run. His mistake is trying to run past the Ferrari driver, who has been calm and collected through the whole ordeal. Without a single second thought, the Ferrari driver takes a swing at the Volkswagen driver; who gets hit in the stomach and collapses for the police officers to arrest him. We learn that the Volkswagen driver was put in jail for four years for various offences, while the Ferrari driver was let off with a warning.)

    Homeless Is Where The Heart Is

    | Atlanta, GA, USA | Awesome Customers, Top, Transportation

    (I am taking the local subway home after work. Most of the subway customers/passengers are dressed as typical office workers except for one man across from me, who is very shabby looking—dirty patch-work clothes, hair dirty and scraggly, beard wild and unkempt—and has a large, filthy shopping bag full of what looks like all of his worldly possessions, including blankets, dirty yellow pillows and an old desk lamp. Everybody on the train is deliberately trying to look away from him, save one well-dressed man. As the train moves through the stations, the well-dressed man switches seats to be closer to the old man and strikes up a conversation.)

    Well-Dressed Young Man: *amiably and loudly* “What a fine day it is today! How are you today, sir?”

    Ragged-Looking Old Man: *just as amiably and loudly* “I’m doing great, just great. Hope you are, too! Got a lot to do, not enough hours in the day to get it done!”

    Young Man: “That’s what I thought. You look like a respectable, busy kind of guy! Like the kind of guy who has some good business going on!”

    Old Man: “Why, yeah I am! I’m a bid’ness man! Got some projects I’m takin’ care of! I’m sorry I ain’t at my best. I left my bud’ness suit at home, you see! But I’m still out here takin’ care of m’projects!”

    Young Man: “Yes, like I said, I’ve got a keen eye for the entrepreneurial types, and you seem the kind of guy who has a lot of good business going on! And I think you’d make a wise investment!”

    (By now, I’m openly watching these two talk like they’re a couple of old business partners. The rest of the train, though still trying not to be obvious, is stealing glances, and everybody’s stopped what they were doing so they can hear.)

    Young Man: *still amiably* “I think I’d like to help fund one of your projects! Would $60 be enough to start?”

    Old Man: *also still amiably* “Why, yeah sir, it would! I thin’ I can put the money to proper use in m’projects! Thank yah for your help!”

    (The young man pulls out and hands $60 in cash to the old man.)

    Young Man: “Pleasure doing business! By the way, it looks like you’ve misplaced your jacket.”

    (It is winter, and the old man only has a shirt on.)

    Old Man: “Yeah, like I said, it’s at home with my business suit.” *laughs* “Like I say, you caught me when I was just going out to look around and do some shopping.” *holds up bag*

    Young Man: *chuckles* “Yeah, I’m going to do some shopping when I get home, myself. Well, I wouldn’t want the man who’s project I’m funding to get sick before he has a chance to make use of my investment! That’s bad business! Here, you can borrow my jacket until you can get home to get yours.”

    (The young man takes off his suit jacket—easily worth $200—and hands it to the old man.)

    Old Man: “Thank ya’ again, sir! And again, I’ll put that money to good use, don’t you worry!”

    Young Man: “I’m sure you will, and I’m looking forward to the results! A pleasure doing business, and have a good day.”

    (The old man gets off at the next stop. The young man’s stop and mine were the same, and as he rushed off to get out of the cold and home, I ran to catch up. As we walked, I told him that I’ve never seen anyone do anything like that before, and that he’s shown me the true path of generosity. I’ve not seen either of them since, but after that day, I’ve made sure that no matter how bad times get for me, I always reserve at least $50 and a few volunteer hours for charity a month, and a little bit of extra cash on hand for those I come across who need it most!)

    A Sound Driver Is Music To My Ears

    | Portland, OR, USA | Awesome Workers, Musical Mayhem, Top, Transportation

    (I am a passenger on the train heading home from a long day at school, keeping to myself as it is nearly midnight. A teenager is listening to very obnoxiously loud music. We come to our first stop.)

    Driver: *comes back to where the teenager is sitting* “Would you mind turning down your music? You’re disturbing everyone.”

    (The teenager laughs and ignores him. The driver glares at him, the teenager only turns it down until the train leaves again. We come to our second stop.)

    Driver: *comes back to the teenager* “Turn down your music. You’re disturbing everyone.”

    Teenager: “No, I’m not! Everyone likes music!”

    (The driver looks around to everyone on the train.)

    Driver: “Hands up everyone who wants to listen to this jacka**’s music.”

    (Silence.)

    Driver: “Hands up everyone who wants the jacka** to turn off his music so they can get home in peace.”

    (All hands go up.)

    Driver: “If I come back again, you’re off the train.”

    Teenager: *glares at everyone around the train and gets off on the next stop*

    Hail To The Bus Driver

    | Burnaby, BC, Canada | Awesome Workers, Top, Transportation

    (I am walking home after work during a rather unpleasant snow storm. Not expecting a snowstorm today, I am wearing a t-shirt and shorts. About 10 minutes into my 40 minute walk, a ‘not in service’ public bus pulls up and stops next to me.)

    Driver: “Hey! Where are you headed?”

    (I tell him the street I live on.)

    Driver: “Not that far from out of my way. Hop on!”

    Me: “Really? Thanks!”

    (The bus driver then proceeded to drive right to my street and let me off, telling me to ‘keep warm’! People like him are awesome.)

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