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    Category: Transportation

    Had The Key All Along

    | PA, USA | Extra Stupid, Transportation

    (I work as a receptionist at my local dealership answering the phones.)

    Caller: “I need to have my car towed to your dealership. Do you have a service for that, or one that you can recommend?”

    Me: “We do, but it’s expensive. Can you tell me more about the problem so we can try and help you before resorting to that?”

    Caller: “Oh, sure! Well, I think my key remote is dead, so I can’t unlock my car. Because I can’t unlock it, I can’t get anywhere! This is my only car, and I rely on it. I need to get it unlocked as soon as possible.”

    Me: “Ma’am, have you tried putting the key into the keyhole on the door?”

    Caller: “What? Cars still have that? I don’t think mine does, but I’ll go check.”

    (About a minute passes…)

    Caller: “Oh, my God! You’re my hero! It totally worked! Thank you so much!”

    Tire Of This Dispute

    | Raleigh, NC, USA | Family & Kids, Money, Transportation

    (I am in the waiting room at a local tire place. A pickup truck squeals into the parking lot. A guy storms out and into the store. He demands a manager so he could dispute his son’s tire bill.)

    Manager: “How can I help you, sir?”

    Guy: “My son was in here earlier today, and you overcharged him! It shouldn’t have been [first amount]; it should have been [second amount]!”

    Manager: “I quoted your son—as I do all customers—both amounts, sir. He chose the [first amount] option.”

    Guy: “No, you didn’t! He said that you only gave him the [second amount] option. That’s too much for the menial service you provided.”

    Manager: “I wouldn’t have done that, sir. I quoted him both options, and he chose the [second amount] option. He wanted, and I quote, ‘blingy-er rims’.”

    (The guy realizes that he hasn’t been overcharged, and stops looming over the manager.)

    Guy: “It just isn’t right that my boy has to use up his whole paycheck on tires! He’s a hardworking boy. It’s just isn’t right!”

    Manager: “No, sir. It just isn’t right that I should have to dock my own paycheck, just so your son can keep his paycheck intact.”

    Me: “That’s what paychecks are for, right? Paying someone for a well-deserved service and paying for necessities such as tires, right?”

    (The guy turns beet red and leaves. My manager turns to me.)

    Manager: “If he keeps squealing his tires like that, he’ll be back within the next month to get them replaced.”

    Radiating A Feeling Of Thanksgiving

    | Kansas City, MO, USA | Awesome Workers, Family & Kids, Top, Transportation

    (I am a married father of three and money is tight. A few days before Thanksgiving, my truck develops a radiator leak. I really need my truck fixed on this particular Saturday. I find a local shop that is willing to take a look even though they are usually closed Saturdays.)

    Mechanic: “Okay, I found a pinhole leak in one of the side tanks on the radiator and should be able to fix it no problem. It will be about $45.”

    (I grimace at the cost, but have no choice.)

    Me: “Okay, do what you need to. I just need it fixed.”

    (After another 20 minutes…)

    Mechanic: “Well, I have good news and bad news. The hole is fixed but it turns out that the seal on the other side is leaking badly as well.”

    Me: “How much more will that cost to fix?”

    (He leans into the manager’s office and asks how much.)

    Manager: “That would bring it up to $65.00… maybe more, depending on how we have to repair it.”

    Me: “Well, go ahead and fix it. I really need the truck running today.”

    (The mechanic goes back to fix it. My phone rings and it’s a friend. )

    Friend: *on the phone* “How bad is the truck? How much will it cost?”

    (I proceed to tell him the truck’s condition and cost, and add…)

    Me: “…this really hurts because it’s coming out of our grocery money for the week.”

    (After my truck is fixed, the mechanic comes in to speak with the boss.)

    Mechanic: “Alright, it’s all fixed and ready to go. Boss? How much do I charge him?”

    Manager: *to me* “Where is your car parked? Front or back?”

    Me: “Out front.”

    Manager: *to the mechanic* “Take it out front and put it in his trunk for him. No charge.”

    Me: “What? Are you serious?”

    Manager: “As a heart attack. You go enjoy your Thanksgiving with your family, and Happy Holidays!”

    (In shock and disbelief, I leave the shop with the mechanic, load up with my son, and leave. It dawns on me five minutes into the drive I forgot to even say thank you! I went back the following Monday and thanked him profusely and took a stack of business cards with me. I now recommend them to anyone who has car troubles. And they say kindness is dead in our modern age.)

    A Directionless Conversation

    | Canada | Bigotry, Transportation

    (I am 16. I work in a car dealership’s customer service department on weekends.)

    Me: “Service department, [name] speaking, how may I help you?”

    (An elderly customer answers.)

    Customer: “I’m having a hard time finding your dealership. Can someone give me directions?”

    Me: “Sure, can you tell me where you are now?”

    (I begin giving her directions when she interrupts me.)

    Customer: “No, I need someone else to give me directions.”

    Me: “I know exactly where you are, and it’s very easy to get here. All you have to do is—”

    Customer: “No. No, I need a man to give me directions.”

    Me: “Excuse me?”

    Customer: “I need a man to give me directions.”

    Me: “Okay, just give me a moment.”

    (I page my male co-worker, but he is busy with another customer.)

    Me: “Ma’am, I’m sorry, but he’s busy. Can I give you directions now?”

    Customer: “No, I need to speak to a man. I’ll wait.”

    (I go talk to another co-worker and explain the situation. He answers the phone and gives her directions. Twenty minutes later, she arrives.)

    Me: “Good afternoon.”

    Customer: “Ugh, I had the hardest time getting here.”

    Me: “Oh, really? Which way did you go?”

    (She explains.)

    Me: “If I were you I would have gone this way…”

    (I once again explain the exact same directions I gave to her on the phone.)

    Customer: “Well, that would have been so much easier! I wish I had gotten you on the phone!”

    Me: “Actually, you did. Please help yourself to a complimentary beverage.”

    (The lady blushes and then hurries to our waiting room.)

    The Drive To Do Good

    | Woodbridge, VA, USA | Awesome Customers, Bad Behavior, Religion, Transportation

    (I am a habitual rider of the local transit system that covers DC metro and northern VA. I board the bus to see a rider verbally assaulting the bus driver.)

    Rider: “I don’t care about your timeline route. You were supposed to go to [street] to drop me off 45 minutes ago. That last driver missed my stop and your operator assured me I would be home on this bus by 6:25!”

    Driver: “Ma’am, I cannot directly deviate from my route until I’m closer to your stop. To deviate now would be to leave any other potential riders along the route stranded in the cold. I am truly sorry that you are having a bad evening due to a coworker, and I’ll do what I can.”

    Rider: “Do what you can?! Do I look like the normal low-element that ride this bus? I am an educated woman with a job working for the federal government. Do look like I’m another one of your lowlife un-educated passengers?”

    Driver: “Ma’am, I am a faithful man, and I know that God doesn’t give you us more than we can handle. For every negative that happens, he provides a positive. It is my prayer that when you get home tonight that you have a present evening.”

    (This quiets her down considerably after that. Before I got off I handed him a note I wrote him with a $10 bill in it that read…)

    “Sir.

    Yours is one of the hardest jobs in the county. It good to know that you are a man of faith, and you’re right about God balancing the books, but until then here’s a down payment on some fortune for you.”


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