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    Category: Transportation

    Getting The Hobbit Price

    | Canada | Money, Transportation

    (I drive a public bus for a company that covers a large geographic area and several different modes of transportation. Because of that, we have multiple zones costing different fares depending on how far you are traveling, with the lowest adult fare being $2.75.)

    Passenger: “How much is it?”

    Me: “Where are you going to today?”

    Passenger: *confused* “…There and back?”

    Me: “…$2.75 sir.”

    35 Cents Too Rich For That Wallet

    | TX, USA | Extra Stupid, Technology, Transportation

    (I work at the student mail center on a university campus, and we constantly have 18-year-old freshmen come in who have never mailed a letter in their lives, and have no idea how it works.)

    Customer: “Hi! So, I’ve never done this before, but I have to mail a thing.”

    Me: “Okay. What is it you have to mail?”

    Customer: “Just a thing. How much is it?”

    Me: “Well, I have to see what you’re mailing. Do you have it with you?”

    Customer: “Yes.”

    Me: “Go ahead and take it out for me.”

    Customer: *takes a wallet out of her backpack* “Just this.” *puts it back in her backpack*

    Me: “Okay, well I need you to take it back out so I can weigh it. Does this have to get anywhere fast?”

    Customer: *has not taken the wallet back out yet* “I don’t know. How long does it take?”

    Me: “Depends on where it’s going.”

    Customer: “I’m sending it to my brother.”

    Me: “Okay, where?”

    Customer: “To my brother’s house, duh.”

    Me: “Yes, but where is your brother’s house?”

    Customer: “Oh, in [Town about an hour from here].”

    Me: “Okay, then in that case, if you put it in this envelope, it’ll get there in about three days. Is that okay?”

    Customer: “Sure, whatever.”

    Me: “So just write your address here, and your brother’s address in the middle, and when you’re done, it’ll be about $3 all together.”

    Customer: “…Why?”

    Me: “What do you mean?”

    Customer: “My friend said it would only cost like thirty-five cents to mail something.”

    Me: “Um, that’s not really how it works. It’s based on weight and—”

    Customer: “But my friend said it would only be like thirty-five cents!”

    Me: “Look, even if all you were mailing was a postcard, that would be thirty-seven cents. If you were mailing a single sheet of paper, it would be forty-nine cents. But you’re mailing a wallet. Even at the cheapest shipping, you’d be looking at about two and a half dollars for postage, and fifty cents for the envelope.”

    Customer: *rolls her eyes* “Whatever. I have to ask my mom if I’m allowed to spend more than thirty-five cents on this.”

    (Then she walked off and we never saw her again.)

    Some Decent Train-ing

    | The Netherlands | Awesome Workers, Transportation

    (I’m tired and it’s really late. I take the train home, only to hear that there’s a problem on my normal route and I’ll have take a different one. At this point I’m not in the best of moods, only made worse when I have to switch trains at a station I’m unfamiliar with and have trouble finding out where to go. The end result is that I rush down the stairs to the correct platform, just as the train has closed its doors and starts to leave. Due to the station layout I’m standing at the front of the train and can see the driver. To my utter surprise he seems to spot me as well, hits the brakes, and throws open the door to his cab.)

    Driver: “You need to go to [Station]?”

    Me: “Umm, yes. Yes, I do!”

    Driver: “All right! Quickly, then! Come right this way!”

    (He then allowed me to step into the cab and move to the body of the train from there. He saved me from having to wait in the cold, late at night, and seriously made my entire day. I gleefully tell people about the day someone stopped a train for me. I never did dare to send some sort of praise towards the train company, as I fear what he did was not officially allowed, but train driver, if you’re out there, thank you so much!)

    See Three, P’d Off

    | Singapore | Transportation

    Me: “Hello, sir! Which pump are you at?”

    Customer: “The van.”

    (I glance outside. Our station has a total of four pumps; three of them are occupied by vans. I glance back to the customer, confused.)

    Customer: “The van!” *gestures angrily* “How many vans are there outside?!”

    (I glance outside again, then back to the customer.)

    Me: “…Three?”

    Driving You Crazy, Part 2

    | CA, USA | Bad Behavior, Crazy Requests, Transportation

    (It is the Friday before Memorial Day, and we only have enough cars for people who made reservations in advance. My coworker and I check our reservation sheet regularly and call any same-day reservations to tell them we do not have a car for them, and to check back at the end of the day in case of no-shows. We cannot reach one such customer, who comes in only an hour after making her reservation.)

    Customer: “My name is [Customer], and I have a reservation for a car now.”

    Me: “I’m very sorry, ma’am, but due to the holiday weekend, we are completely out of cars right now. I tried calling you—”

    Customer: “How DARE you tell me you’re out of cars! I made a reservation! I demand a car!”

    Me: “I understand you made a reservation, which is why I tried to call you as soon as possible to explain the situation. We will have more cars coming in about two hours, and if any come earlier, I will be happy to call you and let you know.”

    Customer: “I don’t believe this! Can’t you tell I’m dropping this off at the airport? I need a car now!”

    (Her reservation does confirm she is dropping her car off at an airport, but it is a two-day rental and the airport is about an hour away.)

    Me: “I see that, ma’am. Unfortunately, that does not change the fact that we do not have a car for you on such short notice. As you can see, there are no cars in our parking lot right now. I’m not trying to keep one from you.”

    Customer: “This is unbelievable! I am a [Rewards Club] member! I am guaranteed a car when I reserve it!”

    Me: “You are guaranteed a car if you make a reservation at least 24 hours in advance. And because you are a member, you are put at the top of our list when more cars come in in the next couple of hours. Otherwise, I would be telling you to come around closing in case of no-shows.”

    Customer: “I work for this company! I work at [Other Location]! I know how things work around here!”

    (My patience has worn thin at this point. It is my second to last day at this job, my next job is secured, and I know there will be no real consequences if this customer ends up complaining to my manager.)

    Me: “Then honestly, you should have known better than to make a same-day reservation at a small location on a holiday weekend.”

    (The customer’s jaw drops, but she remains silent.)

    Me: “As I said, I would be happy to give you a call as soon as we have a car for you, which will likely be in an hour or two. Is there a number I can better reach you at than [cell phone number on file]?”

    Customer: “No… no, that’s a good number… I’ll wait for your call.”

    (The customer literally ran out the door, which only barely closed behind her before my coworker burst into a laughing fit at my comment and the customer’s response. We had an unexpected return fifteen minutes later, and I rented that car to the customer less than an hour after her reservation.)

    Related:

    Driving You Crazy

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