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    Category: Transportation

    Mile High Blood Pressure

    | England, UK | Bad Behavior, Criminal/Illegal, Top, Tourists/Travel, Transportation

    (I work for a very successful low-budget airline. On this particular day, there is an air traffic control strike, which has caused an hour delay to the flight. One passenger has been kicking off at everything since he has got on board. He’s also traveling with his kids. We are in the air, doing the food service. We have run out of a popular sandwich that he wanted four of.)

    Passenger: “This is f****** ridiculous! I’ve paid for a f****** sandwich!”

    Colleague: “I’m terribly sorry about that, sir. Is there a different sandwich I could get you, or would you like a refund?”

    Passenger: “I don’t like any off the other f****** sandwiches. I wanted a [sandwich] and you don’t have it, so you can f*** off!”

    Me: “I’m sorry, sir. Unfortunately, we can’t guarantee availability. Here’s your money back for the sandwich. Can I get you anything else?”

    Passenger: “You can f*** off, f****** mugging me off! I’ve just been charged five f****** pounds for a [soft drink]!”

    (The sandwiches come as part of a deal where if you buy a soft drink, you get a free packet of crisps. As the sandwiches had been put through our machine already, the customer in question is actually up on the deal, having still gotten the free items.)

    Colleague: “If I can just take you through your receipt, sir, you’ll see you are actually up on the deal…”

    Passenger: “F*** you! You’re s***, and [Airline] is s***! F*** off, you f****** c***, and get back to your poxy little job!”

    (At this point my colleague’s eyes are watering. I go to get a manager. When we get back, despite having moved the trolley to serve the rest of the cabin, the passenger is still kicking off.)

    Manager: “No! You do not talk like that to my crew, and you do not swear on board this aircraft. There are kids on board!”

    Passenger: “They’re my f****** kids, so f*** off!”

    Manager: “There are other kids around you. Do not swear in front of them, and don’t swear at us, sir. We are trying to help you.”

    (At this point, I’ve spoken to the captain to explain what’s going on. We arrange to have the police meet the aircraft, not to have him arrested, but to speak to him and make him realise that his behaviour is not acceptable. The captain then does a PA to say that abuse against staff will not be tolerated. Other passengers are getting involved at this point, backing us up, but the passenger continues to shout and swear…)

    Passenger: “F***** discrimination, that’s what it is! If I ran a business like this, it would f****** go under!”

    (He continues until we land. As everyone is disembarking, the captain comes out and approaches the passenger…)

    Captain: “Mr. [Name]? Nice to meet you. I have someone I’d like to introduce you to…”

    (He passed him to the biggest police officer I have ever seen. The passenger went white as he got off the plane. The best bit? The police ran a check on his name and it turned out he was a wanted man, and he ended up being arrested! If he’d just kept his mouth shut, then he wouldn’t have been arrested!)

    Off-Track Solution

    | Toronto, ON, Canada | Bizarre, Theme Of The Month, Transportation

    (I work as an attendant for the local transit train system. A family walks in and buys some tickets for next the train to Toronto. Afterwards, they go out to the platform as the train begins to arrive. Once it stops, the daughter runs off the platform and goes under the first car lying against the tracks. Everyone goes into a panic, so I run out and try talk to the girl.)

    Me: “Ma’am, get out from under there!”

    Customer: “No! We bought tickets, so we go to Toronto!”

    Me: “Yes… so are you trying to board?”

    Customer: “Yeah! This is the way in!”

    Me: “No, you go through the doors.”

    Customer: “No, I am not stupid! Those are just stickers for show! That’s just f****** stupid! God!”

    (I give up and leave. The conductor had to pry her out and show her the real way in. It ended up halting all train traffic for that specific line and delayed all trains for two hours.)

    Hopefully It’s Smooth Sailing From Here On

    | Wales, UK | Extra Stupid, Tourists/Travel, Transportation

    (I work at a canoe centre. We occasionally get people complaining about things they don’t like; we have a feedback form for this. A couple walks in, looking angry.)

    Me: “Hi! Did you enjoy your day?”

    Customer #1: “No, it was horrible!”

    Me: “Oh, okay, well if you want to fill in the feedback form about why, that’d be helpful. Can I ask why?”

    Customer #2: “Well, we got wet of course!”

    Me: “But you went canoeing on a river?”

    Customer #1: “Yes, but you should have told us we could get wet!”

    Directionless Call, Part 3

    | Vancouver, BC, Canada | Extra Stupid, Technology, Transportation

    Me: “Hi there, [Company Name], [My Name] speaking; how can I help you?”

    Customer: “I need some information about my GPS; can you transfer me?”

    Me: “Well what kind of information are you looking for?”

    Customer: “Oh, can you help me? It’s a little embarrassing.”

    Me: “That’s okay; I’ll do my best.”

    Customer: “Okay, you know when you turn it on and it loads up and there’s a map?”

    Me: “Yeah.”

    Customer: “Well, there’s this little arrow that’s pointing, and I don’t know where it’s pointing to. It’s not pointing north; it’s just all over the place.”

    Me: “Is it pointing the direction you’re facing?”

    Customer: “What? No. I mean it’s just pointing. I’ve looked up tutorials online and everything. No one seems to have this issue.”

    Me: “Is it pointing off the edge of the screen? Have you entered a destination?”

    Customer: “No.”

    Me: “Okay, does the arrow spin when you turn around?”

    Customer: “Yes! I don’t understand!”

    Me: “Well then, it’s telling you what direction you’re facing.”

    Customer: “What? I don’t understand.”

    Me: “Let’s see. How can I explain this? If you were at a crossroad—”

    Customer: “No, you don’t understand! I’m in my living room and it’s pointing due east!”

    Me: “Are you facing due east?”

    Customer: “Oh, why yes I am! Thank you so much! You have a nice day now.”

    Related:
    Directionless Call, Part 2
    Directionless Call

    Demanding Understanding

    | MI, USA | Liars & Scammers, Money, Theme Of The Month, Transportation

    (I work the front counter of the repair center. The customer coming to get her car is notorious for trying every trick in the book to not pay for repairs. Because she’s such a problem, she always gets a VERY generous discount.)

    Me: “Okay, Mrs. [Name], that will be $150 today for installation and the interior detail.”

    Customer: “I was only supposed to pay for a part. I’m only giving you $50.”

    Me: “Unfortunately, you have to pay for the installation of the part, the taxes, and also your detail. How would you like to pay?”

    Customer: “What?”

    Me: “How would you like to pay? Cash, check, or charge?”

    Customer: “What? What are you saying?!”

    Me: “I’m saying you have to pay me.”

    Customer:“WHAT? I DON’T UNDERSTAND WHAT YOU’RE SAYING!”

    Me: “Well—”

    Customer: “WHAT ARE YOU SAYING? I CAN’T HEAR YOU!”

    (I scream right back at her.)

    Me: “HOW ARE YOU PAYING YOUR $150!? I HAVE YOUR KEYS AND YOU WILL NOT BE GETTING THEM UNTIL I GET PAYMENT!”

    Customer: “…Do you take Visa?”

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