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    Category: Transportation

    Charged Up With Anger–If Nothing Else, Part 2

    | WI, USA | Technology, Transportation

    (I work at a retailer where we frequently sell and install car batteries. I am currently installing one with the customer constantly looking over my shoulder.)

    Me: “Sir, one of these bolts is stripped; I will have to replace it or the car will not start.”

    Customer: “I’m sure it will be fine.”

    Me: “But, sir—”

    Customer: “JUST LEAVE IT!”

    (I finish hooking up the battery and the car does not start just as I told him.)

    Customer: “Oh you really f****** up! You just ruined my wife’s $60,000 truck! I need to get an emissions test done; now it’s going to fail. Do you even know what the f*** you’re doing?”

    Me: “Sir, there is nothing wrong with the truck. Like I told you earlier, the bolt needs to be replaced. I’ll be more than happy to do it free of charge.”

    (I begin replacing the bolt silently, all while he is screaming and questioning my intelligence. I finish and the car starts up immediately.)

    Customer: “YOU KNOW WHAT!? You don’t know what you’re doing; I don’t want your battery anymore! Put my old one back in; I’m going to the dealer!”

    (At this point I’ve heard enough, and politely oblige and quickly go back in to help another customer who has been patiently waiting. 30 seconds later, my original customer rushes back into the store.)

    Customer: “YOU DUMB-A**! My car won’t start! I knew you had no idea what you’re doing! And now my $60,000 truck is ruined because of your stupidity!”

    Me: “Sir, your car isn’t starting because you told me to put your dead battery back in, after I had it running with the new one. Now this customer has been waiting patiently; I will gladly help you after I help this gentleman.”

    (The original continues to have a fit in front of all the other customers, insulting me and my intelligence. I turn to the next customer.)

    Next Customer: *in a very cheery voice* “Hi, how are you today!?”

    Me: “Oh, I’m just wonderful. What can I do for you today?”

    (The next customer looks at the angry original customer, then back at me with a huge grin on his face.)

    Next Customer: “Yes! I have truck outside that needs a battery. Would you mind installing it for me?”

    Original Customer: *lets out a moan of disgust, and storms out*

    Related:
    Charged Up With Anger–If Nothing Else

    No Common Scents, Part 3

    | Wellington, New Zealand | Bizarre, Technology, Transportation

    (I work in the call center, making bookings for vehicle maintenance. I have just booked the customer in for a service.)

    Me: “Is there anything else you would like us to take a look at while your vehicle is with us?”

    Customer: “Yes, last weekend I took a load of rubbish to the dump and the car smelt funny, but the smell was gone after a couple of days. Could you get the guys to take a look?”

    Me: “So, you transported rubbish in your car and that made your car smell, but the smell has now gone, and you would like us to look into that?”

    Customer: “Yes.”

    Me: “…Not a problem.”

    Related:
    No Common Scents, Part 2
    No Common Scents

    Doesn’t Bavaria With Distances

    | Berlin, Germany | Geography, Hotels & Lodging, Theme Of The Month, Tourists/Travel, Transportation

    Guest: “Hi. So, I am going to go to see Neuschwanstein the day after tomorrow; I am meeting a friend there.”

    (Neuschwanstein Castle is 700 km, around 435 miles or at least a six-hour drive from Berlin. I assume he wants to leave Berlin and stay somewhere in Bavaria close to the castle.)

    Me: “Great, they tell me it’s well worth the trip.”

    Guest: “That’s what I heard. So, do you reckon I could be back here in time for the pub crawl?”

    Me: “Um… no, I don’t think so, unfortunately. It’s 700 km from here.”

    Guest: “Yeah. That’s only like 100 miles, right? I got a rental car. And you guys have the Autobahn, after all. I reckon it shouldn’t take me more than an hour one way!”

    The Flight Of His Wife Is The Fright Of His Life

    | San Francisco, CA, USA | Theme Of The Month, Tourists/Travel, Transportation

    (I am closing the ticket counter for the night. Our airline believes very strongly on flights leaving on time, and as such have a strict 30 minute cutoff policy. Anyone arriving at less than 30 minutes to departure will not be allowed to check in. It is 27 minutes to the last flight’s departure, and a man comes running to the counter, where my coworker and her trainee are still at an open computer.)

    Passenger: “I need to check in for this flight!”

    Coworker: “I am really sorry, sir, but unfortunately you are too late to make your flight. I will be glad to rebook you for a flight tomorrow. May I see your ID?”

    Passenger: “What do you mean I’m too late? The flight doesn’t leave until 9 pm!”

    Trainee: “Yes sir, but we have a 30 minute cutoff for check in, and it’s 8:33 pm.”

    Passenger: “It’s only three minutes!”

    Trainee: “Yes sir, but you still have to get through security. We want the other 131 passengers on the plane to leave on time.”

    Coworker: “I’m very sorry, sir, but it is too late. Like I said, I would be glad to book you on a different flight tomorrow.”

    Passenger: “Your airline is stupid! I got your stupid credit card because I thought you would respect loyalty! It’s the last flight of the night and I’m going to be f****** stuck here until tomorrow!”

    (The passenger continues to get increasingly angry and starts yelling obscenities. Everyone around, including the employees of airlines next to us, are staring. He is waving the credit card around.)

    Passenger: “Fine! Rebook me for tomorrow! And give me that stapler!”

    (My coworker hands him the stapler. The passenger uses the stapler to split the credit card in half, then throws the pieces at my coworker.)

    Passenger: “I will never fly your airline again!”

    Coworker: “Sir, I have been trying to help you, but I won’t take this kind of abuse. Now, if you want me to continue, I will need you to stop. Also, I would like to inform you that your flight was actually for tomorrow.”

    Passenger: *suddenly quiet* “Oh. My wife was supposed to call and change that.”

    Coworker: “Well, she didn’t. Do you still want me to rebook you?”

    Passenger: “Never mind. I’ll just call.” *leaves*

    Trainee: “Wow.”

    Doctors Of The Caribbean

    | England, UK | Crazy Requests, Health & Body, Theme Of The Month, Tourists/Travel, Transportation

    (I work at a General Practitioner’s Surgery, and I am taking phone calls from patients.)

    Me: “How may I help you?”

    Customer: “Hi, can I book a appointment to see one of the doctors this morning?”

    Me: “I’m sorry, but there is no available appointments with the doctors today. We offer a triage service; if the triage nurse believes so, they can get you a appointment today, is this okay?”

    (The customer says something, but I cant make it out.)

    Me: “I’m sorry but the line seems to be terrible today; can you repeat what you just said?”

    Customer: “Oh, sorry, that’s because I’m on a boat in the Caribbean.”

    (I’m slightly confused at this point, thinking I misheard her.)

    Me: “Can I just check that you said you were in the Caribbean?”

    Customer: “Yes, I’m on a cruise, but I’m not feeling well, so I want to see [doctor's name] today. Can I have an appointment to see him in the next few hours?”

    Me: “I’m sorry, but I cant offer you a appointment with the doctor today, due to all routine appointments being taken, and the fact you will not turn up to the appointment here, as you are hundreds of miles away out of the country.”

    Customer: “But I’m not feeling well! I am a registered patient at your surgery, and I want to see the doctor right now!”

    Me: “As I just said, I cant offer you a appointment that you have no way of turning up to.”

    Customer: “THEN MAKE HIM COME TO ME!”

    Me: “The doctors do try their best to help all patients as needed, but I am afraid asking them to fly over to you in the Caribbean at such short notice is not a feasible option. I suggest you seek the help of the medical facility on board the ship.”

    Customer: “Oh… I didn’t think of that. But when I get back, I’m going to come to the surgery and file a complaint.”


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