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    Category: Transportation

    Making Headway With The Headlights

    | Pasadena, MD, USA | Crazy Requests, Transportation

    (I work at an auto parts store. We are not certified to repair cars; we are just a retail shop. I do, however, let customers know that if a cashier feels they are able to help in any way that we will do so.)

    Me: “Hello, there. How may I help you today?”

    Customer: “I need a headlight for my car.”

    Me: “Okay. What is the year, make, and model?”

    (The customer tells me the car. She pays, and then walks outside. I begin stocking shelves, when she comes back a few minutes later looking very angry.)

    Customer: “What do you think you’re doing?!”

    Me: “Um… stocking shelves?”

    Customer: “Why aren’t you helping me outside?!”

    Me: “I’m sorry. I didn’t realize you still needed help.”

    Customer: “Who else is going to put my headlight in?!”

    Me: “Well, ma’am, we don’t normally do that, but I am willing to take a look to see if I can help you in any way.”

    Customer: “WHAT DO YOU MEAN YOU WON’T PUT IT IN!?”

    Me: “I didn’t say that. I told you I will have a look.”

    Customer: “Fine. Just do it!”

    (I walk outside, and look at her car. As I feared I would have to remove the bumper and headlight assembly to replace her bulb. This is something I am not willing to risk my job for.)

    Me: “I am sorry, ma’am, but I can not assist you. I would have to remove your bumper and the headlight case to replace your bulb. I do not have the tools or experience to do this.”

    Customer: “I don’t CARE. Just do it!”

    Me: “No.”

    Customer: “Excuse me!?”

    Me: “I said, no. I will not install your headlight.”

    Customer: “Well, you need to—”

    Me: “No. You NEED to listen. This is NOT a repair shop. I have been very nice to you and tried to help you to the best of my ability. Replacing your headlight requires more work than we are allowed to do by company policy. Now, if you would stop yelling at me, I will be more than happy to give you the number of a proper repair shop.”

    Customer: “I… Yes. I’m sorry.”

    (I gave her the number and name of a shop. I have seen her come in and, thankfully, she has been very pleasant ever since.)

    The Long Road To Christmas

    | CA, USA | Bad Behavior, Holidays, Theme Of The Month, Transportation

    (It’s Christmas season, so the mall is jam-packed. I’m driving away from the bank which is not attached to the mall, but uses the same roads as the rest of the mall. Ahead of me is a car with two young ladies. Ahead of them, in the intersection, is a long-suffering police officer. Because of the heavy seasonal traffic he’s directing cars. At the bank’s driveway, also due to the seasonal traffic, cars are only allowed to turn right. There is a sign that states this quite clearly.)

    Young Lady Driver: *turns on left turn signal*

    Police Officer: *shakes his head and gestures right*

    Young Lady Driver: *gestures left*

    Police Officer: *shakes his head, points to sign, and gestures right*

    Young Lady Driver: *gestures left*

    Police Officer: *shakes his head, gestures right, and starts looking incredibly tired*

    Young Lady Driver: *angrily gestures left*

    Me: *HOOOOOOOONK*

    Young Lady Driver: *turns right*

    Police Officer: *smiles and waves at me*

    Me: *waves back and turns right*

    The Weather Outside Is Frightful And The Customer Is Not Delightful

    | Lincoln, England, UK | Crazy Requests, Holidays, Theme Of The Month, Transportation

    (I work as a telephonist and talk to huge volumes of customers each day. This particular day there has been a power cut which has knocked out the computer booking system and most of the traffic lights in town. To make things worse, the Christmas market in town is causing total gridlock. I receive a call from an angry caller.)

    Caller: “I want to know where my taxi is. It was supposed to be here five minutes ago. This is totally unacceptable.”

    Me: “I’m very sorry about the delay, madam. As you may know, there has been a power cut. Our driver has been stuck at an intersection. The traffic lights are down and the main flow of traffic isn’t letting the cross-flow through. This has caused a delay.”

    Caller: “Why the h*** didn’t you compensate for this and dispatch it earlier?”

    Me: “Once again, Madam, I’m sorry, but I’m not sure how I’m supposed to predict a power cut. Your car will be there within five minutes.”

    Caller: “Well, that doesn’t help me. I’ll ask again. Why did you not take this into consideration and dispatch the car earlier?”

    Me: “With all due respect, madam, I could ask you why you didn’t book it earlier if you knew there was going to be a power outage?”

    Caller: “How the h*** was I supposed to know there would be a power cut?”

    Me: “So you agree that these situations are unforeseen?”

    Caller: “I don’t want excuses. I want my taxi. You should have prepared for this and dispatched it earlier. I want your name so I can complain about your attitude.”

    Me: “Absolutely, madam. My name is [Name].”

    Caller: “And who is your manager?”

    Me: “That would be me. I can take your complaint about me now, if you’d like.”

    (The caller hangs up. The driver arrives three minutes later and waits outside of her house for five minutes. He calls her phone and even knocks on the door but the customer doesn’t answer. Ten minutes later the caller rings back.)

    Caller: “Where the h*** is my god-d*** taxi?!”

    Me: “The taxi called for you, madam. Did you not receive a phone call?”

    Caller: “Yes. What the h*** has that got to do with anything?”

    Me: “That was our driver, letting you know he was outside. Did you hear a knock at the door?”

    Caller: “Yes, but I didn’t answer because I was getting ready. Where the h*** is my cab?”

    Me: “He has been given another job now, madam. He waited outside for five minutes, called, and knocked. In addition, I told you personally that he would be there within five minutes. Yet you were still getting ready when it arrived.”

    Caller: “Well, you’d better get another f****** taxi here right now!”

    Me: “I’m sorry, madam. Due to the high volume of bookings, the power cut, and the Christmas market, our next available booking slot is in two hours.”

    Caller: *deafening stream of abuse*

    Me: “Have a nice evening and Merry Christmas, madam!” *click*

    Baby On Board (The Bus)

    | Halifax, NS, Canada | Health & Body, Top, Transportation

    (I am 27 weeks pregnant and starting to have contractions. I am on the bus on my way to the hospital. The driver is aware of this. I pull the buzzer to get off the bus and start walking to the door.)

    Driver: *to me* “You sit back down!” *to the rest of the bus* “Is anyone going to need any of the next four stops? Because if so, I suggest you get off now, as we are detouring!”

    (The driver then takes us directly to the hospital. He stops the bus, gets out of his seat, walks me down the steps, and into the hospital! The next day I am still in the hospital. I call up the transit office.)

    Me: “Hi, yes. I was on bus [number] yesterday evening and the driver detoured from his route for me. I just wanted to make sure he is not in trouble. Because of him, they were able to save the life of my unborn son!”

    Transit Employee: “No worries, miss. We only got one complaint from a passenger. The driver called us as soon as he got back with everyone on the bus. He has been given a commendation for his actions yesterday. Thank you for calling, and take care!”

    Giving Her A Little Flight

    | USA | Bizarre, Theme Of The Month, Tourists/Travel, Transportation

    (It is 8 am on Thanksgiving morning, and I am at the airport to fly to my mom’s home in Michigan. This is my second flight with this airline. The last time, I had money on a card to pay for my luggage, but they said they only took cash. I go up to the ticket counter.)

    Me: “Hello! I have a 9 am flight to Detroit.”

    Worker: “Alright, your luggage fee comes up to $50. How would you like to pay for that?”

    (I put my cash on the counter and smile.)

    Worker: “I’m sorry, but we only take credit or debit cards. Do you want to bill this to the card you purchased your flight with?”

    Me: “But the last time, they said I needed to pay in cash. I put money on the card specifically for the ticket. All I can do is pay in cash!”

    Worker: “It’s fine. Just go. Happy Thanksgiving!”

    (I tried to give her the cash multiple times, but she couldn’t accept it. To that worker, I am so very sorry for the mix up, but because of your kindness, I made it home in time to spend Thanksgiving with my family, and I will be eternally grateful for your kindness!)

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