Category: Tourists/Travel

Some People Should Be Barred(code)

| Indianapolis, IN, USA | Extra Stupid, Tourists/Travel

(I am sitting in one of the entry booths. A guest comes up to my booth to check in.)

Me: “Hello! Welcome to the zoo.”

Guest: “Hi! Um… I don’t know which piece of paper I’m supposed to give you.”

Me: “I need the one with the barcode on the front so I can scan it for you.”

Guest: “Oh! Okay. Um…which one is that?”

Me: *points to ticket* “It’s that one right there, on the top.”

Guest: “Oh! Right! Um…which one?”

Me: “The one you’re holding, ma’am.”

Guest: “Of course! Uh, what’s a barcode?”

Me: “Don’t worry about it.” *takes entire stack of paper*

(This happens every day, multiple times a day.)

Weathering Demanding Customers

| Bangor, Wales, UK | Crazy Requests, Tourists/Travel

(I work in a large supermarket in a tourist-y area. The last few years there has been almost persistent snow cover on the mountains from November through February. This December, however, has been really mild with temperatures consistently in the high single figures or low double figures. I am approached as I am stacking some shelves.)

Customer: “WHERE’S THE SNOW?!”

Me: “Erm… excuse me, sorry? Snow? I don’t follow.”

Customer: “You know! SNOW! I was promised there’d be snow!”

Me: *thinking he must mean a product* “Can you describe it? I can show you our seasonal aisle if you want to browse for tree decorations and ornaments.”

Customer: “No! I want ACTUAL snow. Like, falling from the sky. They said it would be the coldest winter on record. I booked a holiday here especially!”

Me: “Erm… sorry that the weather’s mild. I don’t know what you want me to do about it, though?”

Customer: “Tell me why there’s no snow!”

Me: “Well, the wind is coming from the south-west, instead of the north. I guess it’s warmer where it came from than where it’s going and keeping our temperatures mild.”

Customer: *walks off* “THERE’S NO SNOW!”

(I was left there standing and wondering what had just happened.)

It’s All Pat-Down From Here

| Seattle, WA, USA | Tourists/Travel

(In our security protocols, if a person alarms our metal detector and cannot remove whatever is alarming, like a too-small bracelet or medical device, we must pat them down in order to clear the alarm. I’m female and walk up to assist a woman who has alarmed because of a knee replacement. We are required to explain all of the pat down and ask legal questions before every pat down. I’ve just finished the legal advisement.)

Me: “Okay, ma’am, and finally have you ever had a pat down before?”

Woman: “Yes, but it’s never been this intrusive before!”

Me: “…ma’am, I haven’t even started yet.”

Doesn’t Fit The Bill

| Scotland, UK | At The Checkout, Money, Tourists/Travel

(I work in a gift shop at a castle. A puzzled customer comes up to the till.)

Customer: “How much are your postcards?”

Me: “They’re 50 pence.”

Customer: “So 50p means 50 pence?”

Me: “Yep, they’re the same thing.”

Customer: “Okay, so, I have a certificate for 5.”

(We don’t do gift certificates to the best of my knowledge, so…)

Me: “Sorry; when you say certificate, what exactly do you mean?”

Customer: “It’s like a… bill?”

Me: “A five pound note?”

Customer: “A what?”

Me: *baffled* “May I ask where you’re from?”

Customer: “I’m from California.”

Me: “Right, well, basically, our pence are like your cents, and our pounds are like your dollars. It’s 100 pence to a pound.”

Customer: “OH! That makes so much more sense of all of your shops!”

Lounging In The Line

| VA, USA | At The Checkout, Tourists/Travel

(I’m the customer in this story. The weather has been bad this day, resulting in a lot of cancelled and delayed flights, on top of being a holiday that is busy for flying anyway, so the check-in lines are overwhelmed with both people trying to check in and those trying to get re-booked. I notice that no one is moving in the check-in line while the desk agent is dealing with a customer. I walk up to the desk from about 20 spots back.)

Me: “Excuse me. I don’t mean to interrupt, but it seems that you’re helping this customer personally while no one is using the check-in screens. Can those of us in line to check in use the check-in screens while you handle this?”

Agent: “Sure! I’m trying to re-book her, so please step up and check in if that’s what you’re in line for.”

(I turn around to the line and speak loudly.)

Me: “If you’re just here to check in, please step up and use the check-in screens.”

(I go back to my original position in line, and it turns out most the people in line were there to be re-booked, so I reach the counter quickly as those waiting for assistance wave those of us just checking in forward. When I reach the screen and put my bag up to be tagged…)

Agent: “Ah, you again. Wait right here for a second.”

(I wait, thinking I upset them with my intrusion and am going to be kicked off my flight.)

Agent: *comes back, takes my ID, tags my bag, and then hands my ID and claim slip back to me along with another slip of paper* “Thank you for that. I’d love to hire you to stand here all evening and keep things moving, but this is the best I can do.”

(She comped me a lounge pass! Turned out that it was a LIFESAVER since MY flight ended up delayed by five hours!)

Page 5/53First...34567...Last