Featured Story:
  • Gave Them A Rude Awakening
    (1,756 thumbs up)
  • February Theme Of The Month: Hazardous Customers!
    Submit your story today!

    Category: Tourists/Travel

    Reply Back Like An Act Of God

    | Paris, France | Bad Behavior, Language & Words, Tourists/Travel

    (I am working the customer service desk. Due to inclement weather, we have to cancel a flight to a smaller airport, as the plane used to make said flight would not be capable of landing there in a storm. I am dealing with a customer who has just been informed that the plane to which he was transferred due to a mechanical fault in a previous flight, is cancelled.)

    Me: “So, I’m terribly sorry, sir. The best we can do now is rebook you for our earliest flight to [City] tomorrow morning, or start processing a refund to your credit card for this leg of your trip.”

    Customer: *sighs* “Well, I need to be in [City] tonight, so I guess I’ll just take the refund.”

    Me: “All right, sir. We will start processing your refund immediately, and again, we are terribly sorry for the inconvenience. Is there anything else I can help you with?”

    Customer: “Yes, would you happen to know how much it costs to take the metro from here to [Main City station]? I guess I’ll be catching a late train.”

    Me: “Certainly sir, it’s—”

    (Suddenly the lady behind this customer speaks up.)

    Woman: “Is that it? You’re not going to get mad? You’re not going to threaten to sue them?”

    Customer: “…why would I do that?”

    Woman: “They’ve ruined your trip! They took your money and ruined everything anyway!”

    Customer: “I highly doubt anyone in Paris is responsible for the storm at [City], and the people working customer service are certainly not responsible for a mechanical fault in the plane.”

    Woman: “But they’ve cost you hundreds of euros!”

    Customer: “If they refund this leg, then it works out almost even. It’s really not a problem.”

    Woman: “What are you talking about, it’s not a problem?! Of course it’s a problem! They should be made to pay! It’s that stupid French laziness where they just don’t want to work and—”

    Customer: “Lady, shut the f*** up.”

    (The woman chokes on her words as the customer who has been nothing but calm and polite this whole time fixes a glare on her.)

    Customer: “I had to get up before six this morning to take a one-hour bus to the airport for a flight that got delayed. I was stuck in THIS airport for hours before finding out that my other flight was cancelled, and now I have to hop the metro to catch a two-hour train to be in [City] hours after I was supposed to arrive. I am tired. I want a shower. I am not in the mood to fight [Airline] over an act of God, and I am definitely not in the mood to listen to you rant and rave like a g****** lunatic about something that is none of your business. Now, kindly f*** off!”

    (He turns back to me as the woman stammers incoherently.)

    Customer: “Merci pour votre aide. Bonne soiree.” *Thanks for your help. Good evening*

    (He gathered up his travel documents and calmly walked off.)

    Welsh Excuse Me

    | Wales, UK | Bad Behavior, Bigotry, Language & Words, Tourists/Travel

    Customer: “WHY ARE ALL YOUR TOWN NAMES STUPID? CAN’T YOU SPELL?!”

    Me: “Sir, please don’t shout. The town names around here are in Welsh, because you’re in Wales. I’m sorry if this offends you.”

    Customer: “It’s not just offensive. It’s f***ing stupid!”

    Me: “Sir, please don’t swear. The town names are part of our unique history. They tell us about our heritage.

    Customer: Well your heritage f***ing sucks.

    Me: Sir, can I actually help you with anything, or did you just come here to tell us that you don’t like Wales?

    Customer: You all need to be more English. *leaves*

    Coworker: Well… at least you didn’t need to ask him to leave!

    Music Went From Lucky To Sucky

    | GA, USA | Family & Kids, Musical Mayhem, Tourists/Travel

    (I DJ at a theme park that has a built in water park. I am happily jamming to ‘Get Lucky’ by Daft Punk by the wave pool when a guest approaches my DJ booth.)

    Customer: “Excuse me, ma’am, who makes the play list for the water park?”

    Me: “I do, sir, but all the songs on my laptop have been pre-approved by upper management.”

    Guest: “Well I have my eight-year-old with me, and she is asking what ‘get lucky’ means. What do you expect me to tell her?!”

    Me: “I’m not sure, sir. I am very sorry my music selection has offended you. I didn’t mean any harm.”

    Guest: *harumph* “I am taking this to upper management!”

    (The man proceeds to tell my supervisor, who talks him out of taking his complaint any further by promising the song will be deleted and no longer played.)

    Supervisor: *to me* “Meh, I like that song. If he was smart he would have just told his kid the song meant winning the lottery or something.”

    (The rest of the time that particular guest was there, I played super safe things like The Beach Boys. But after that day, I have continued to play that song regularly.)

    Doesn’t Always Take Practise, Practise, Practise…

    | NY, USA | Bizarre, Family & Kids, Musical Mayhem, Tourists/Travel

    (My grandfather and I are taking a tour of a world-famous opera house many years ago when this happens:)

    Tour Guide: “And now, we are in the stage area, where—”

    Grandfather: *singing* “La la la la la!”

    Tour Guide: “What was that, sir?”

    Grandfather: “Now I can say I sang on stage at [Famous Opera House]!”

    A Measure Of Common Sense

    | UK | Family & Kids, Tourists/Travel

    (My sister and I have taken our younger brother to a popular UK theme park. We see that the queue for the tea cups is very short, so we begin to get in line. Just as we do, we notice a woman at the front of the queue with a small child obviously too small to ride. She’s talking to the ride operator.)

    Woman: “So, I walked all the way through the queue, only to be told he’s too small to ride! You twat!”

    (As she begins to storm away, my sister sends her a death glare before turning to me.)

    Sister: *loudly* “Maybe we should go back and measure [Brother].”

    Me: “Why?”

    Sister: *still loudly* “Because we don’t want to walk barely a meter only to be told he’s too small to ride. If we don’t want to look like utter idiots, we need to measure him before queuing up.”

    Me: *catching on* “Yeah. That’s what anyone with COMMON SENSE would do.”

    (The woman, who had been demanding to see a manager, turned bright red before hurrying away with her child. The ride operator gave us both a high five.)

    Page 3/4912345...Last