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    Driving Down Route 66(6)

    | VA, USA | At The Checkout, Bad Behavior, Holidays, Religion, Top

    (It is late evening, a few days before Halloween. My coworker at the register has been dealing with an irate woman for several minutes. She is ranting about the cheap decorations hanging on our door. As a result a line is forming behind her.)

    Customer: “I’ll never shop here again! Everything in here is cursed! You’ll be attracting the demon spawns of the devil!”

    (I come up to the second register to deal with the line forming behind the customer. Most of the other customers shift over to me, but one younger woman is watching the first customer rant. Suddenly, the younger woman turns and runs out of the store. And a second later, she comes back in wearing the most amazing, and yet disgusting, full-head mask I’ve ever seen. It looks like a rotting deer, complete with antlers, shaggy fur, and wide dead white eyes. The younger woman walks up to the ranting customer and clears her throat loudly.)

    Younger Woman: *to my coworker* “Dude, I need $20 on pump four for my ‘Hell-mobile.’” *turns to the first customer* “And what’s your problem with us demons, anyway? Even the devil needs a place to buy gas and beer.”

    (The first customer turns and stares at the younger woman for a long moment. Then the first customer actually screams and runs out of the store, leaving all of her items behind.)

    Younger Woman: “I hope that lady wasn’t buying gas. I don’t think she’s coming back.”

    Wined And Dined And Fined

    | Chicago, IL, USA | Criminal/Illegal, Food & Drink, Money, Top

    (I wait tables at a popular Chicago Italian restaurant that gets a lot of traffic from Cubs fans on game day. Another waitress has a table full of young men who have come down from an affluent suburb to see the game. They’re very friendly, and charming, and drinking up a storm. She drops their check, and goes to serve another customer and comes back to find that they’ have ‘dined and dashed.’ We are required to cover our tickets, so she is now $100+ in the hole, and starts trying to pick up a later shift so she doesn’t lose money. A few other waiters head over to the bar where we usually go after our shifts. One comes back, bursting with excitement.)

    Waiter: “Those guys who stiffed you are all drinking at the bar!”

    (Our restaurant also happens to be a popular cop hangout. One of our regulars, a 6’9″ fierce-looking cop, who is sitting in the poor waitress’s station at that very moment, speaks up.)

    Cop: “Can you take care of her tables for a moment?”

    (The cop takes the waitress down the street to the bar, with several of us following to see the fun, and storms up to the group of young men.)

    Cop: “Gentlemen, I believe you forgot to take care of something this evening.”

    (Horrified, the young men frantically dig through their pockets and start throwing money at her. She ends up with a 50 percent tip!)

    Beware Of Customers Bearing Gifts

    | CO, USA | At The Checkout, Extra Stupid, Love/Romance, Top

    (I am working as a cashier during the holiday rush. One of my jobs is to ask each customer if they would like a gift card or gift receipts with their purchase. I have just finished ringing up a woman and have moved on to her boyfriend, who only has one item: pants, clearly for himself.)

    Me: “How’s it going today, sir?”

    Customer: “Good. You?”

    Me: “Good thanks. Would you like any gift cards or gift re—”

    Customer: “No, man. I’m good. Just ring me up.”

    (I nod and continue the transaction. I tell him the total. He slides his card and I press the button that prints the receipt, also clearing the transaction from on screen.)

    Me: “Here’s your receipt.”

    Customer: “Can I get a gift receipt?”

    Me: “I’m sorry, sir. It’s already too late.”

    Customer: “What?!”

    Me: “Well, sir, since you already confirmed the transaction and it has gone through the system, you would have to return the item and re-buy it to allow me to get to the gift receipt option.”

    Customer: “Are you kidding me? What happens if the pants don’t fit and I need to return them?”

    Me: “We do offer a 30-day return policy. All you need is the original receipt, which I just gave you.”

    Customer: “This is bulls***! What happens if it takes me longer than thirty days to decide if they fit?”

    (Before the customer gets anymore worked up, his girlfriend jumps in.)

    Girlfriend: “Don’t worry about it, honey. He asked you at the beginning of the transaction if you wanted a gift receipt. You said no. Now you have to deal with it. Now let’s go before you gotta walk out of this store single.”

    Got Their Cables Crossed

    | AL, USA | Crazy Requests, Themed Giveaway, Top

    (I work in tech support for a national car insurance company.)

    Me: “Thank you for calling [Company] auto insurance tech support. My name is [Name]. How can we help today?”

    Caller: “Yeah. I need to know why the repairman hasn’t arrived yet to look at my cable box. I’m still not getting any of my channels right now.”

    Me: “I’m sorry, ma’am, but you’ve reached [Company] auto insurance. It appears you have the wrong number.”

    Caller: “I know that. I don’t even have a car. This was the only number for [Company Name] I could find.”

    Me: “I’m sorry, ma’am, but again this is [Company] auto insurance. We are not your cable television provider. You may need to double-check the number you dialed.”

    Caller: “Look, just give me their correct number already! They hung up on me last time I called, and I need to get my cable back on now.”

    Me: “Ma’am, I am sorry, but we are not affiliated with your cable provider and do not have information on their contact numbers. You may want check the phone book or possibly your most recent billing statement or other mailing. I know my cable provider has their number plastered all over the mails and bills they send to me. Yours may have a similar practice.”

    Caller: “Look, why are you making this so d*** difficult?! I don’t want your d*** insurance! I don’t have a d*** car, so I don’t need it! Just give me the d*** number so I can get someone out here to fix my cable box!”

    (This back and forth continues for several more minutes with the caller confirming she is completely aware she’s called the wrong company, but expects us to provide her with the right contact info.)

    Me: “Again, ma’am, this is [Company] AUTO INSURANCE. We provide CAR INSURANCE. We do not have anything to do with cable television, satellite television, television of any kind or any other type of service other than CAR INSURANCE. We can’t give you the number for your cable repair, because we are not that company. We do not have contact information for other companies except for those involved with our CAR INSURANCE policies or the DMV for your state for concerns with your driving record. You’ve dialed… the wrong… number.”

    Caller: “Don’t condescend to me you little s***. I demand to speak with your supervisor right now!”

    Me: “I apologize ma’am, but the supervisors here at [Company] INSURANCE will only speak with callers who have legitimate concerns regarding some aspect of their CAR INSURANCE policy with us. As you are not a [Company] INSURANCE policy holder and do not have a concern regarding our INSURANCE services, I will not be able to transfer you to a supervisor. Again, ma’am, I advise you to re-check the number you have dialed or take one of the many suggestions I have offered to locate the correct company regarding your cable service.”

    Caller: “How dare you treat your customers in this manner!”

    Me: “Ma’am, you have repeatedly confirmed that you are not, in fact, a customer of [Company] AUTO INSURANCE. I have attempted multiple times to explain that you have dialed the wrong number and have reached the wrong company. You need assistance fixing your cable television service. However you have called a car insurance company. We simply cannot help you with this.”

    (My supervisor has noticed I have been on a call for much longer than usual, and has been listening for the past few minutes. He decides to jump in.)

    Supervisor: “Hello, ma’am. This is [Name], a supervisor here at [Company] auto insurance. I have been monitoring the call.”

    Caller: “Oh, finally. Maybe I can get some actual help now instead of dealing with this useless—”

    Supervisor: “—and you really need to hang up and call the right number.”

    Caller: “WHAT?!”

    Supervisor: “Unfortunately, you’re either being willfully obstinate and called solely to waste the valuable time of my techs, or you are so painfully stupid that you can’t comprehend the simple concept of a wrong number. Frankly, I don’t care which one it is at this point. What you are doing now is the same as calling McDonald’s restaurant to complain about Joe McDonald’s Plumbing not coming to fix your sink.”

    Caller: “How dare you! I demand—”

    Supervisor: “You can demand all you want, but this call is over, lady.”

    Caller: “I will not stand for this type of treatment. I will be cancelling my service and never use you again.”

    Supervisor: “Good luck with that, since I imagine to cancel your cable service you’d still have to actually call the right number.” *click*

    (The supervisor comes over to my desk chuckling and shaking his head. He takes me off the phones and we are chit chatting. A few minutes later, one of the new techs walks up to us looking nervous.)

    New Guy: “Um, I’ve got this really pissed-off lady demanding a supervisor to give her the number for her cable company. And she just starts screaming at me when I tell her this she has the wrong number.”

    (The supervisor grabs the new guy’s headset right there and takes it off hold.)

    Supervisor: “This is still an insurance company, lady. You’re still calling the wrong company. Get your s*** together and stop bugging us.” *click*

    Getting Chesty About The Law

    | Rio de Janeiro, Brazil | Criminal/Illegal, Rude & Risque, Top, Tourists/Travel

    (I’m an American married to a Brazilian, and I spend several months a year in Brazil. I work at a beachside stall serving beer and snacks. A pair of American tourists are in front of me, and the woman is topless, which is strictly illegal in Brazil, but many assume otherwise.)

    Man: “Hi. Two cervezas and, uh, some chips. You got chips?”

    Server: *in Portuguese* “Ma’am, you can’t be topless here! The police could arrest you. You need to cover up.”

    Woman: “What are you talking about? I don’t speak Spanish.”

    Me: “Lady, he’s telling you that you need to cover up.”

    Woman: “What? Like h*** I do. This is Brazil!”

    Me: “Yeah, a Catholic country that bans public nudity. You can be arrested.”

    Man: “F*** off. This is Brazil. People go topless on the beach all the time.”

    Me: “Well, look around at the beach. You’re the only woman in sight without a top on.”

    Woman: “Mind your d*** business.” *they walk off in a huff*

    Server: “I wonder if they noticed that they’re about to walk right past three police cars?”

    Me: “Probably not.”

    (I stood there, sipping my beer, and watched as the woman was cited for public nudity.)


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