Featured Story:
  • Thou Shalt Not Pick And Choose
    (1,963 thumbs up)
  • January Theme Of The Month: Prank Calls!
    Submit your story today!

    Category: Top

    Allergic To Common Sense

    | Norway | Bad Behavior, Crazy Requests, Health & Body, Top

    (I am the store manager of a fairly new store that sells accessories aimed at women and children. It is clear to most customers that we do not sell any high-quality jewelry, only mixed-metal ones. Its a fairly quiet day and I am fixing the music system that is located behind the register. I do not hear the customer come in, which I would come to regret. Sitting on my knees, I suddenly hear a voice.)

    Customer: “Is it possible to get any help here, or are you just going to be sitting on your fat a**?”

    Me: “I am so sorry, ma’am. I was trying to fix our music system and I didn`t hear you come in. What can I do for you today?”

    (The customer does not look me in the eye during the whole conversation.)

    Customer: “Yeah, right. Well, I have a problem with your store and I demand to see the manager. NOW.”

    Me: “That would be me, ma’am. What seems to be the problem?”

    Customer: *sighs* “Really? You? Okay. I bought a pair of earrings here and I’m allergic so I am going to get my money back.”

    Me: “Okay, well it`s against store policy to take back earrings, due to health issues, but—”

    Customer: “That is the stupidest thing I have ever heard. In my 70 years on this planet I have never experienced any problems of this sort.”

    Me: “Forgive me, ma’am, but I find that hard to believe as no other store in this city will take back earrings, unless there is a problem with them.”

    Customer: “THERE IS A PROBLEM WITH THEM. I am allergic!”

    Me: “There is nothing wrong with the earrings. They are the way they are supposed to be. They are made with mixed metals, which we make perfectly clear to all customers who ask about allergies. If you knew you were allergic you should have gone to the jewelry store and bought some gold or silver ones. That being said, if you’ll let me look at the receipt, I’ll see what I can do.”

    Customer: “I don’t have a receipt. Why would I have that?”

    Me: “Without a receipt there is nothing I can do. It’s the company policy. I am sorry.”

    Customer: “That`s Illegal!”

    Me: “It’s not illegal. According to the law, you are actually never entitled to any money back unless there is something clearly wrong with the product. Of course, most stores still offer exchanges of products that have not been used, against a valid receipt. But, seeing as you claim there is something wrong with the product, we should skip to that part.”

    (The customer is staring at the ceiling with her arms crossed, but still listening, so I continue.)

    Me: “If a product does not meet the qualifications that they are supposed to, you are entitled to your money back.”

    Customer: “That is what I said.”

    Me: “No. Because there is nothing wrong with the earrings. They are made with mixed-metals, just as they were meant to.”

    Customer: “But I had an allergic reaction.”

    Me: “Yes, exactly. There is something wrong with you, not the earrings. What we can do is: you give me the earrings and I will send them to the head office and they will get in touch with you, as I am not allowed to hand out money without a receipt, regardless of the situation.”

    Customer: “I don’t have them.”

    Me: “I’m sorry? You don’t have the earrings?”

    Customer: “No? Why the h*** would I keep them?”

    Me: “Okay, let me get this straight. You come in here without a receipt, or any other proof of payment and demand money for a product that you can`t show me?”

    Customer: “Why is that a f****** problem?”

    Me: “Do you honestly not understand that If I allowed that, anyone could come in and claim that they bought something and get money for it without any form of proof?”

    Customer: “Do you think I am lying to you? I am offended!”

    Me: *sigh* “I am going to call the head office and ask them what to do. I need your information, please.”

    (The customer gives me her name, number, etc…)

    Me: “And when did you buy the earrings, ma’am?”

    Customer: “Sometime before Christmas.”

    Me: “So you bought them six months ago and decided to wait until now to make a complaint?”

    (The customer, still not looking me in the eye, or even in my direction, walks around the register and behind it and looks at the sign behind me.)

    Customer: “What is this?”

    Me: “It’s a sign, ma’am. With our store name.”

    Customer: “Yes, but what is this? This place?”

    Me: “[Store].”

    Customer: “YES! BUT WHAT IS IT CALLED?! I am going to tell your boss that you are a disgusting human being, a rat. And you will get fired!”

    Me: “I doubt that, ma’am. They don’t fire people for being right. You have a fantastic day!”

    (The customer ran out screaming. The head office told me I was right and just laughed at this woman.)

    No Longer Being Paid To Be Nice

    | Brighton, England, UK | Bad Behavior, Food & Drink, Theme Of The Month, Top

    Me: “It’s 10.50 pm, so last orders, please!”

    (Ten minutes later:)

    Me: “It’s 11.00 pm. That’s time at the bar now!”

    (I go about closing the bar, cleaning, sweeping, taking out the trash and cashing up. Four customers who’ve been chatting for several hours over one and a half beers and lots of glasses of tap water ignore me as I clean around them and tell them that I need to take their glasses.)

    Me: “It’s 11.45 pm. Come on. Everyone’s gone, the bar is shut, and I’m not being paid to be here any more. Will you please just go?”

    Customer: “I can’t believe how rude you’re being! Let me talk to your manager!”

    (They explain how rude I was when I asked them to leave and how I had claimed that I wasn’t being paid to be polite to them now.)

    Manager: “He’s right. We’ve been closed for nearly an hour and none of us are being paid to be here now. So get out!”

    (I thought I might have overstepped the mark but it’s good to know your manager’s got your back!)

    Must Go To A Happy-Apping Church

    | UT, USA | Awesome Customers, Religion, Technology, Top

    (I work for a large, nationwide cellphone retailer in their customer service call center. I’m trying to assist a customer with troubleshooting her smartphone which is doing a number of odd things.)

    Customer: “The screen freezes, applications crash, it’s going slow, and calls drop. Once the screen goes into sleep mode on a call I can’t get it to come back up, but then I can’t get it to automatically go into sleep mode otherwise. Someone else has to hang up otherwise the phone will just keep going on the call. On top of all that, the camera. OH, THE CAMERA! It will randomly take pictures! I don’t even have to have the camera up! The flash will go off and a picture appears on the screen!”

    Me: “Wow… sounds like you need a priest, not a technician.”

    Customer: *without skipping a beat* “THE POWER OF CHRIST COMPELS THEE! THE POWER OF CHRIST COMPELS THEE! THE POWER OF CHRIST COMPELS THEE!”

    Me: “Thank you… That made my night.”

    Customers In Glass Stores Shouldn’t Throw Stones

    | Austin, TX, USA | Bad Behavior, Theme Of The Month, Top

    (My store is right next to a movie theater in a really rich area. The mall mostly caters to wealthy adults, and as such does not have a food court. My store is the only non-sit down food in the mall. I have just closed down for the night. My store front is glass without blinds.)

    Group Of Teenagers: *banging on the windows and doors* “Hey! Let us in! We need cookies!”

    (They then proceed to pull on the door and make all sorts of noise. Finally I confront them.)

    Me: “My store is closed. You were aware of this and still you banged on the door and nearly set off the alarm. Now you have left marks all over my windows and doors. You will clean them up now, and then you will leave.”

    (I hand them paper towels and window cleaner.)

    Lead Teenage Boy: “I don’t have to do that! You can’t make me! What’ll happen if I don’t?”

    Me: Well, [Lead Teenage Boy], not only do I know your name, as well as where you live, I can ban you from the store and have security escort you from the property. I can also look at the door carefully and if there is damage, file a report with the police department. I guess you forgot that I used to ride your bus, didn’t you?

    (They proceeded to clean up the windows and never banged on my doors again. Believe it or not, they were not the only kids whom I made clean the glass.)

    The Offer Is Sub-Standard

    , | BC, Canada | Food & Drink, Rude & Risque, Theme Of The Month, Top

    (The sandwich shop I work in is only a block down the main street from a fairly rowdy nightclub. To alleviate problems we close two hours before the club does but we are often there long past closing to finish the cleanup. It is quite common for drunk people to bang on the door when it is well past closing and try to convince us to make them something. This particular night a group of four young men stumble past and one starts hollering through the locked glass door.)

    Drunk Guy: “Hey, can you make me a sub?”

    Me: “Sorry, we’re closed.”

    Drunk Guy: “C’mon! It’ll just take a sec. Hey, you can just pocket the money and no one will ever know!”

    Me: “Yeah, I don’t think so. Even if I wasn’t honest, we have security cameras.”

    Drunk Guy: “Oh, c’mon. It’s just a sub. Please?”

    Me: “Sorry, we’re closed and all the food is put away.”

    (By this point his friends are trying to drag him along but I can see that it’s become a rather inebriated point of pride for him to convince me.)

    Drunk Guy: “Hey, I know. Tell ya what. I’ll sleep with you if you make me a sub!”

    (I make a really obvious show of looking him up and down.)

    Me: “And what’s in it for me?”

    (He just stood there looking dumbfounded as his friends all cracked up laughing, one of them actually falling over because he was laughing so hard. Shortly thereafter they dragged him off, still in shock.)

    Page 4/359First...23456...Last