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  • Had It Up To Their Neck With Bad Customers
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    Category: Top

    All’s Well That Spends Well

    | England, UK | Technology, Top

    (I sell phones for a specific provider in the UK. Part of my job includes providing basic tech support to customers and sending their phones to repair if they’re broken beyond my means to fix. A guy walks in with a smartphone that clearly isn’t working right; The display is flickering and changing randomly.)

    Customer: *slams phone down hard on my desk* “My phone’s broken!”

    Me: “Let me have a quick look…”

    (I try the basics: restarting the phone, looking for any obvious signs of physical damage, etc. When I take the battery out to look at the liquid damage indicators, I can see they’ve clearly been activated.)

    Me: “Ooh, yikes! Your phone’s water damaged sir, and badly so by the looks of it. I’m afraid it won’t be repairable, by me or our repair centre.”

    Customer: “But I’ve never got it wet.”

    Me: “Maybe you haven’t sir, but something has. These indicators…” *pointing them out* “…only change colour when they get wet. These are bright red, meaning the phone got very wet at some point, and the warranty doesn’t cover that kind of damage.”

    Customer: “Why the h*** not? I pay good money for this service. I want my phone fixed!”

    Me: “And normally I’d happily send it to repair for you, but if I do that now, all they will do is send it back unrepaired with a £20 admin charge for running a diagnostic on it.”

    Customer: “So, what do I do? I need my phone!”

    Me: “I understand it’s frustrating when this happens, sir, but the manufacturer’s warranty doesn’t cover liquid damage. The repair team won’t repair it either, as it’s beyond economical repair. You’ll need to buy a new phone or claim this one on your insurance.”

    Customer: “There it is! I knew you just wanted to get me to buy something! Well, I’m not buying anything! Send my phone in, and get it fixed—right now!”

    Me: “Very well, sir. I was just trying to save you some grief.”

    (I book his phone in for repair, and it goes out the next day. Sure enough, a few days later, it returns unrepaired and with an admin charge for £20 due to liquid damage rendering it unrepairable. The customer comes back to collect it and flips out when he sees it hasn’t been repaired.)

    Customer: “What the f*** is wrong with you people?! I didn’t get my f***ing phone wet! It’s not my f***ing fault! Fix my motherf***ing godd*** phone right now or I’m canceling my f***ing contract!”

    Me: “Please stop swearing, sir. I did say this would happen, but you refused to believe me. Also, you can’t cancel your contract because you caused irreparable damage to your handset. The SIM card and services are still fully functional, so no part of the contract has been broken by us.”

    Customer: “THIS IS A F***ING SCAM! YOU’RE ALL F***ING THIEVES!” *starts shouting at other customers in the store* “DON’T BUY ANYTHING FROM HERE! THEY’RE ALL A BUNCH OF F***ING IDIOTS AND THIEVES!” *storms out*

    (After the angry customer leaves, the next customer in line comes up to my desk.)

    Next Customer: “Do you get that a lot?”

    Me: “Far, far more often than logic dictates I should.”

    Next Customer: “You’ve got the patience of a saint, mate. Would selling me a new contract on [our most popular phone and plan] help?”

    Me: “A lot, actually!”

    Next Customer: “Sweet! Here’s my card and ID. GIMME!” *smiles*

    (The rest of the day was a lot better, but I still get people like the angry customer every few days. Last I checked, his contract was being chased up by debt collectors for non-payment of bills.)

    Should’ve Ripped You A New One

    , | Birmingham, AL, USA | Awesome Customers, Top, Wild & Unruly

    (I work at a really nice Country Club on the golf course side of things. Since it is a nice club, it isn’t unusual to get fairly large tips every once in a while.)

    Me: “Hey mister, could you break a hundred for me so we split tips tonight?”

    Member: *clearly inebriated* “Sure, man, I can totally break that hundred for you!”

    (I hand him the hundred dollar bill which he then proceeds to rip in half and then hand back to me.)

    Member: “There! I broke it for you.” *walks off laughing with his friends*

    Other Member: “Man, what an a**hole. Here’s another hundred for the ripped one. I appreciate y’all.”

    (I took the ripped hundred to the bank and they replaced it. I tried to give the other hundred back, but the member refused and said we earned it!)

    Ph.Duh, Part 2

    , | Grand Rapids, MI, USA | Extra Stupid, Technology, Top

    (I work at the college IT department. One day, I get a phone call from a professor.)

    Me: “Thank you for calling the help desk. How may we help you?”

    Professor: “My computer is making a beeping sound. I can’t get it to stop. Can you send someone to fix it?”

    Me: “Sure, I’ll be right over.”

    (I arrive at the professor’s office.)

    Professor: “I don’t understand why it is doing this. It has never done this before.”

    (I notice a rather large book on top of his keyboard.)

    Me: “Sir, you can’t leave objects on top of your keyboard. That is what causes the beeping.”

    (I remove the book.)

    Professor: *embarrassed* “Oh.”

    (This professor is the department chair of the Computer Science division of the college. He has a Ph.D in Computer Science.)

    Related:
    Ph.Duh

    Together And Equal

    | Billings, MT, USA | At The Checkout, Top

    (I am a cashier. Sometimes people will go through a checkout line sharing a cart. Two middle-aged women come through the line.)

    Me: *pointing at their purchases* “Are you two together?”

    (Woman #1 looks lovingly into Woman #2′s eyes and holds her hands.)

    Woman #1: “Yes, we are…”

    Woman #2: “Honey, I think she meant if we’re buying all this together.”

    Woman #1: “Oh. No, we’re separate. Two transactions, please!”

    Just Gender Role With It

    | New Berlin, WI, USA | Family & Kids, Top

    (I work in a gas station and am the only female employee that works the second shift on a regular basis. I have very short hair and am often mistaken for male if customers aren’t paying attention. Sometimes, it is a great source of amusement for me because it seems to bother them more than it bothers me. One early evening, a customer comes in with her little girl who is probably about 4.)

    Me: “Did you find everything all right?”

    Customer: “Yeah, just this and…” *to her daughter* “Did you find the candy you want, sweetie?”

    (I notice now that the little girl is giving me a horrified look as if I have just told her there is no Santa.)

    Customer’s Daughter: *starts pulling on her mother’s shirt* “Mommy! Mommy! Is that a boy or a girl?”

    (The mother ignores her, but the little girl continues to ask and gets progressively louder each time. I am finishing running her credit card and hand her the receipt. At the top of every receipt is the name of the cashier. The woman picks up her daughter who is now glaring at me and finally answers her after reading my obviously female name.)

    Customer’s Daughter: *now yelling so loud everyone in the store can hear* “MOMMY!!! IS IT A BOY OR A GIRL?!”

    Customer: “Shh! She’s a girl, sweetie. Now hush.”

    (I’m trying very hard not to laugh, as everyone in the store is now staring.)

    Me: “Mystery solved! Have a good—”

    Customer’s Daughter: *shrieking* “WHY DOES SHE HAVE SUCH SHORT HAIR?!”

    Customer: *turning six shades of red* “Because some women just like their hair to be short.”

    (The customer’s daughter turns to me and points accusingly.)

    Customer’s Daughter: “YOU! You shouldn’t have such short hair! Girls have long hair! DUH!”

    (After the woman has left with her boisterous, opinionated child in tow, a regular customer comes to my register.)

    Regular: *jokingly* “Well, hello again, young man! Having a good evening?”


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