(The customer is apparently employed at another branch of the same fast food chain.)

Customer: “I’d like a [burger] meal with lemonade, please.”

Me: “That’s one [burger] meal with lemonade?”

Customer: “Would you like to go large with that?”

Me: “What?”

Customer: “Oh! I mean, yes. Thank you.”

Me: “Hello, sir.”

Customer: “I want tobacco.”

Me: “What type?”

Customer: “Tobacco for smoking. I want five packets.”

Me: “Okay, that’s $144.”

Customer: “Can you make it $150? I only have fifties.”

Me: “We do have change.”

Customer: “No, I don’t want change.”

Me: “Okay, then…that’s $150.”

(The customer starts to leave, but suddenly turns around and faces me.)

Customer: “Where’s my change, b****?!”

Me: “Thank you for calling tech support. How can I help you?”

Customer: “I would like to change my desktop background. Can you help me?”

Me: “Sure, no problem. Are you on your desktop?”

Customer: “Yes, I am.”

Me: “Okay, I would like you to right click on the desktop.”

Customer: “You want me to right click?”

Me: “Yes, sir.”

Customer: “Nothing is happening.”

Me: “That’s odd. Well, right click again. Let’s see if anything happens.”

Customer: “Nope, still nothing.”

Me: “Okay, let me come over to your desk. I will try to see what’s going on.”

(I walk over to the user’s desk. As I approach, I notice the user wrote the word ‘click’ twice on the monitor with a sharpie.)

(I’m walking the floor. A customer walks through the front door and approaches me.)

Customer: *mutters* “Where do I go to fill out an application?”

(I have a walkie-talkie and headset on. When the customer asks her question, my manager begins to speak to me over the walkie.)

Me: “I’m sorry, ma’am. I didn’t quite catch that.”

Customer: *raised voice* “Where. Can. I. Go. To. Get. An. App-li-ca-tion? Don’t they teach you how to listen here?”

Me: “Yes, they do. Someone was talking in my ear, so I didn’t hear you the first time. You can pick up an application over here.”

(I walk her to the application kiosk. About an hour goes by, and I get a call on the walkie that a customer wants to see me. It’s the same customer.)

Customer: “Oh, you again. I just finished with my application. Is there a manager or human resources available to talk to? Should I repeat myself again?”

Me: “You’re talking to him.”

(I have just entered a customer’s order coming to $15.50. He hands me a twenty.)

Customer: “Oh, could I get another small popcorn too?”

Me: “Of course, sir.”

(I get the popcorn and add it to the order. It now totals $19.95. I give him 5 cents back. The customer walks away and I finish a few more orders. He comes back angry.)

Customer: “You short changed me!”

Me: “Are you sure, sir?”

Customer: “Of course I’m sure, you idiot! You only gave me back a nickel. You took 4 bucks from me! Give it to me now!”

Me: “I can’t just give you money from the till. In fact, I remember your order. It was $19.95 and you gave me a twenty.”

Customer: “Don’t lie to me! It was 15 something!”

(My manager overhears.)

Manager: “What’s going on here?”

Customer: “This b*** short changed me 4 bucks!”

Me: “Sir, you saw the total at $15.50. Then, you asked for a small popcorn. Do you remember that?”

Customer: “Count the cash in the drawer! No, wait. She probably pocketed it! Empty your pockets now!”

(I show him there is nothing in my pockets.)

Customer: “She probably put it in her bra! Take off your clothes! Now!”

Manager: “She’s not taking off any clothes.”

Customer: “Fine! Then just let me put my hand in her bra and get my money out!”