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  • September Theme Of The Month: Overheard!

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    Pint-Sized Profanity Patrol

    | Edmonton, Alberta, Canada | Awesome Customers, Family & Kids, Top

    (Two younger teens are hanging out near the specialty store where I work.)

    Young Teen #1: “Aw man, these pants are f***ing sweet!”

    Young Teen #2: “S***, I know! I love this f***ing store!”

    (The swearing and vulgar language keeps up for a while as families enter the store. A lady walks in with her young boy who can’t be older than three or four. He stands near the young teens and listens to their foul language for a while. Suddenly, he marches up to them with his hands in his little pockets, unimpressed.)

    Little Boy: “HEY! I’m here! I can hear you! Don’t talk like that!”

    Young Teens: *look dumbfounded and leave the store*

    Fast Makes Her Furious

    | Devon, UK | Crazy Requests, Food & Drink, Top

    (I approach a table with an elderly couple. Note that it is always the elderly woman that speaks.)

    Me: “Two gammon steaks?”

    Elderly Woman: “No.”

    Me: “I’m sorry, the order was for this table. I’ll just go and check again…”

    (They ignore me. The other tables around them are either eating or haven’t ordered yet. I didn’t take their order, so I may be wrong. I check. It is definitely their table. I go back.)

    Me: “I’m sorry to bother you again. What did you order?”

    Elderly Woman: “I ordered two gammon steaks.”

    Me: “I just brought those meals to your table, ma’am, and you said they weren’t yours.”

    Elderly Woman: “I just wanted to sit and enjoy my glass of wine before I ate any food. Is that too much to ask?!”

    Me: “Of course, I will inform the chef and bring your food out to you later.”

    Elderly Woman: “You know what? I don’t even want it. Take it off my bill. I just want this wine. What kind of restaurant serves food to people in under fifteen minutes?!”

    Water You, Dense

    , | Michigan, USA | Extra Stupid, Food & Drink, Math & Science, Top

    (I’m working the front counter. A customer comes inside carrying one of our large cups of soda. She pushes past several other customers who are waiting in line and slams the cup down onto the counter.)

    Customer: “I just came through the drive-thru and they f***ed up my order yet again! It’s not that hard, so I don’t know why you idiots can’t handle it.”

    Me: “Sorry about that. What were you missing?”

    Customer: “Nothing! It’s my drink! I ordered a large Diet Coke with the ice on the bottom.”

    (She rips the lid off of the cup. As one would expect from any soda currently obeying the laws of physics, the ice is floating on the top.)

    Customer: “What does that look like to you?!”

    Me: “Well, it looks like the ice is floating on the top.”

    Customer: “Exactly! You’re going to dump this out and remake it, with the ice on the bottom this time!”

    Me: “I’m not sure that’s possible. Ice floats, ma’am. I can’t make it stay on the bottom of the cup.”

    Customer: “What are you talking about? Just put the ice in the bottom of the cup.”

    Me: “But when I fill it with soda, the ice is going to float up to the top anyway. It’s just how it works.”

    Customer: “You don’t know what you’re talking about. Just make it work.”

    Me: “I’m sorry, maybe I’m just not understanding you. If you could just show me over at the self-serve drink station, I can tell everyone else how to do it properly next time.”

    (The customer storms over to the station and empties her cup. She proceeds to fill the cup with ice, casting me smug looks over her shoulder, and then dispenses soda into the cup. When it is full, she looks down at the cup in disbelief. The customer dumps out her soda and makes another attempt. After three or four tries, she finally caps the cup again and walks out of the store, avoiding eye contact with me.)

    It Pays To Be Patient

    | Calgary, Canada | Awesome Customers, Money, Technology, Top

    (I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

    Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

    (The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

    Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

    Customer: “Oh, okay!”

    (He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

    Customer: “It still doesn’t work! They made this machine far too difficult to use!”

    Me: “Okay, well, I’ll just explain your options to you again…”

    (This time, I physically point to each of the three buttons as I explain the difference between the three options.)

    Customer: “Oh, okay!”

    (He again proceeds to type a dollar amount without choosing an option.)

    Customer: “The machine doesn’t work!”

    Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

    Customer: “Oh, okay!”

    (He still doesn’t get it. I end up explaining about 7 more times until he finally pushes the button to proceed to the next step.)

    Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

    (He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)

    How About We Show You The Door

    | England, UK | Hotels & Lodging, Top, Tourists/Travel

    (I overhear this as I’m checking in to a hotel in England.)

    Guest: *with an American accent* “You chauvinistic pig! I can open doors by myself, you know!”

    Employee: “Madam, I’m the doorman…”

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