Category: Time

Reiterate The Eight

| Oslo, Norway | Crazy Requests, Time

(I work part-time at a dry cleaning place that closes at 8 pm on weekdays. I always close at exactly 8 pm, and finish up as fast as I can to catch the bus home. This particular night, I am running a few minutes late, and don’t get to start closing the register until 8:05. A customer comes with her arms full of clothing at 8:10.)

Customer: “Hi! I want to hand in some clothes for cleaning!”

Me: “I’m so sorry, but I’m already closed. I can’t take in any more clothes today. You’re going to have to come by tomorrow.”

Customer: *seeming perfectly calm* “Oh… that’s all right! I’ll do that then!”

(The next day, the customer comes back. This time, the manager, who works the daytime shift, is still there.)

Me: “Hi! How may I help you?”

Customer: *very angrily, to the manager* “I came here last night, and this girl told me I was too late and that I couldn’t hand in my clothes!”

Manager: “Oh? [My Name], did you close early last night?”

Me: “No. Actually, I closed later than I usually do.”

Customer: “Well, I was only here three minutes past eight! I don’t understand why you couldn’t take in my clothes!”

Me: “Actually, you were here ten minutes past eight. I was looking at the giant clock that’s hanging right behind you. But I’d be happy to register your clothes in now.”

(I finish the transaction, with the customer still looking generally unhappy.)

Manager: *to the customer as she’s leaving* “And by the way! We close at exactly eight. Three minutes past is still after closing time!”

Customer: “Well, that is just horrible customer service!”

Manager: *to me, after the customer has left* “How is it bad customer service? Technically, that’s no customer service.”

Very Closed Minded

| Boston, MA, USA | Awesome Customers, Time

(I’m the idiot customer this time around. I needed to get some supplies for my computer, and thought the local store was open until 10 pm. It’s currently 8:55 pm when I enter.)

Security: “Oh, we’re getting ready to close.”

Me: “Huh? It’s 8:55.”

Security: “We close at 9. Hope you’re quick!”

Me: *starting to dash* “Watch me.”

(I make a mad dash through the otherwise empty store as fast as I can go, grabbing my three items and running to the register. Timestamp on the receipt: 8:59pm.)

Cashier: “You used to work retail, huh?”

Me: “Yup, and I would’ve kicked my own a** if I took too long!”

(The staff laughed and gave a brief cheer as I, the last customer of the evening, was out the door at nine on the nose.)

Very Time (Un)Conscious, Part 2

| Ottawa, ON, Canada | Bizarre, Time

Me: “Hi, it’s [My Name] from [Store]. I’m just calling to let you know your special order has arrived, and you can pick that up at your convenience.”

Customer: “Can I come in tomorrow afternoon?”

Me: “Absolutely! Whenever it’s convenient for you. We’ll see you then!”

Customer: “But what time?”

Me: “Whenever you wish, sir. We close at six tomorrow, if that helps.”

Customer: “But I want to come before then! Can’t I come in the afternoon?”

Me: “Absolutely! You don’t have to make an appointment. We’ll hold it as long as you need us to. We won’t sell it or send it back, I promise. You’ve already paid in full, so it’s yours.”

Customer: “But what TIME should I come?”

Me: *giving up* “How about two?”

Customer: “Two in the afternoon?”

Me: “Yes.”

Customer: “Tomorrow?”

Me: “Yes. Have a good day!”

Customer: “Bye. I’ll be there tomorrow at two.”

(He didn’t show up to claim his item for three weeks.)

Related:
Very Time (Un)Conscious

Very Time (Un)Conscious

| ON, Canada | Bizarre, Time

(I am the receptionist for a chiropractor’s office. A patient had just phoned in to book an appointment.)

Me: “Good Morning! Dr. [Name]’s office. How may I help you?”

Patient: “Hi, yes, I’d like to book an appointment for this morning?”

Me: “Sure thing. I have 10:00 am if that suits you?”

Patient: “Eeeeeh, I need something earlier.”

Me: “Well I also have 9:00 or 9:15.”

Patient: “That’s too soon. I need to stop at the bank and stuff first.”

Me: “Well… I might be able to get you in for 9:45.”

Patient: “I guess I’ll just try that. I might be a little later though.”

Me: “Well, I do still have that 10:00.”

Patient: “No! That’s too late!”

Me: “Okay…  We’ll see you then.”

Not So Fast Food

, | TX, USA | Food & Drink, Time

(The district manager of the fast food chain is in the building making sure everything is up to standards, so the store manager is a bit tense. I am working on the drive-thru window, where we have a target time of 90 seconds from starting the order to delivering the food. A driver pulls up to the order box.)

Me: “Hi, what can I get for you today?”

Customer: “Uh… I’d like a… hmm, number… three? And… uh, no pickles on that.”

Me: “All right, number three with no pickles. What would you like to drink?”

Customer: “Umm, make it… a, uh… Sprite. No, wait. Uh, do you have… diet Sprite?”

Me: *eyeing my timer and wishing he’d hurry up* “No, sorry. Is regular Sprite okay?”

Customer: “No, change it to… a Coke.”

Manager: “[My Name], timer’s ticking.”

Me: “So I have a number three, no pickles, Coke to drink. Will that be all for you today?”

Customer: “No, no, I’m not done. I also want… a number…” *trails off and starts talking to someone else in the car* “…a number nine.”

Me: “And the drink with that?”

Manager: “You’re usually good on the drive through, but if you don’t hurry this up you’ll be in trouble.”

(I mouth ‘sorry!’ at him.)

Customer: “A milkshake to drink.”

Me: “Yes, sir, which flavor?”

Customer: “Uh… chocolate? No, not chocolate… Umm… Strawberry. Yeah, strawberry.”

Me: “Anything else?”

Customer: “Uh…”

Manager: “What is taking you so long?!”

(He grabs a headset to listen in on the order.)

Customer: “I want a… uh… kid’s meal. With… uh… hmm… chicken nuggets.”

Me: “And the drink for that one, sir?”

Customer: “Ummm…”

Manager: *with his headset muted* “…Oh. Carry on.”

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