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    Category: Time

    Quick To Find Fault With Being Quick To Finding Fault

    | Manchester, England, UK | Bizarre, Time

    Me: “Hello. IT Help Desk. [My Name] speaking. How can I help?”

    Caller: “Yes. I logged a job the other day. It’s been resolved already, so I’d just like to close it.”

    (I proceed to take the reference number. I load the job up, thinking this will be a quick and easy call.)

    Me: “Okay. That’s all sorted for you. Is there anything else I can do for you today?”

    Caller: “Yes. I’d just like to ask. When I phoned the other day and logged this fault, someone came and fixed it five minutes later.”

    Me: “Well I’m… glad to hear that?”

    Caller: “No, but—why, when I wasted all that time trying to get through to you, did no one tell me it had already been logged?”

    Me: “Unfortunately, ma’am, we have a dozen staff taking hundreds of calls from thousands of users. If you tell us there’s a fault to log we can only take your word for it.”

    (This clearly wasn’t the right answer. The user gets more and more agitated.)

    Caller: “Yes, but, don’t you keep track of these things? Can’t you keep track of all these jobs? Why couldn’t someone have told me?”

    Me: “Ma’am, if you’d told us you didn’t know whether or not it was logged, we could’ve investigated. We could have spent time trying to ascertain if a call had already been made to us regarding the issue. We certainly couldn’t do that as a routine matter for every call we receive.”

    Caller: “I just don’t understand why the person I spoke to didn’t know! My time is very valuable. I’m a very busy person. I wasted a lot of time on that call!”

    (This goes back and forth for a while. We’re reaching the 10 minute mark.)

    Me: “I can only apologise again that we were unaware your fault had already been logged before you called. However, with all due respect, you didn’t know either. It is your printer. Also, even if we had told you, your complaint was about the length of time it took you to get through. It was time you would’ve wasted whether or not we logged your duplicate call. Finally, ma’am, your complaint is that you wasted your valuable time speaking to IT unnecessarily. Yet you’ve been going around in circles about this with me for 10 minutes now. I’m sorry, but I don’t know how else to answer your question. I am happy to hear that we were able to resolve your issue so quickly, though.”

    Caller: *click*

    Weekly Roundup: The March Of Time

    | Not Always Right | Roundups, Time

    Weekly Roundup: The March Of Time. As March marches to a close, this week we feature five stories about a different type of march: the March of Time!

    1. Time To Sign Up For Delivery By Delorean (2,233 thumbs up)
    2. Pointedly Pointing Out Appointments (2,153 thumbs up)
    3. He’ll Be Back In The Future (1,309 thumbs up)
    4. No Wait To Her Argument (1,305 thumbs up)
    5. Take Your Time, And Ours Too (1,100 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    Pointedly Pointing Out Appointments

    | CO, USA | Extra Stupid, Time

    (I am a receptionist taking calls for a very busy doctor.)

    Caller: “Hi, I need to schedule an appointment with the doctor.”

    Me: “Okay. Can I have your name, please?”

    Caller: *gives name*

    Me: “Well, it looks like you already have an appointment on the schedule for tomorrow. Do you need me to move it?”

    Caller: “No, I don’t have an appointment.”

    Me: “Are you sure? The computer says you’re marked down for 10:30 tomorrow morning.”

    Caller: “I’m positive. I always write my doctor’s appointments down in my little book. And I don’t have an appointment written down in my book or anywhere else. That means it doesn’t exist. Your computer must be malfunctioning. Just give me an appointment.”

    Me: “Wait… so my computer accidentally scheduled you an appointment?”

    Caller: “Yes. Now, please make me a real appointment.”

    Me: “Well, we have to schedule this type of appointment two months out.”

    Caller: “No, no. I need to get in this week.”

    Me: “Well, in that case, I just had a spot open up tomorrow at 10:30. Will that do?”

    Caller: “Yes! Perfect! Thank you!”

    We Love To Deep Dish On Bad Customers

    | UT, USA | Bad Behavior, Food & Drink, Theme Of The Month, Time

    (It is five minutes to closing at our store when the phone rings. Policy requires that we answer until 11:30 during winter hours. I pick up and my friend and manager stands behind me.)

    Me: “Thank you for calling [store location]. What can I do for you tonight?”

    Customer: “I need two pan pizzas with sausage and pepperoni.”

    (I put the order in on the computer and look to the clock. It is now three minutes to close.)

    Me: “All right, sir. I’m going to have to put this in for carry-out, as we close in three minutes.”

    Customer: “Uh, no. I want it for delivery.”

    Me: “I’m sorry, but I can’t do that. We close at 11:30.”

    Customer: “Well the internet says you close at midnight. I want delivery.”

    Me: “Again, I can’t do that. We have cleanup to do, and we close in one minute. We are also on the winter schedule, and close a half hour earlier than summer hours.”

    Customer: “That’s f***ing stupid!”

    Me: “Sir, I’m sorry, but I can’t have you speak to me that way. If you like, you can speak to my manager about it. She’s standing right here, and has heard this entire conversation.”

    (He settles down. It is now after 11:30.)

    Customer: “Can’t you call it carry-out and just bring it to me?”

    Me: “No.”

    Customer: “Can I send you a picture of the web page?”

    Me: “You can, but it won’t make a difference. This is policy, sir.”

    Customer: “Fine! F*** you!”

    (He hangs up. I smile and put the phone down.)

    Manager: “He was pleasant.”

    Me: “I love people like that.”

    Manager: “Why?”

    Me: “They give me stories to tell.”

    Santa Vs Jason

    , | Campbellton, NB, Canada | Extra Stupid, Holidays, Theme Of The Month, Time

    (Our restaurant is promoting several new products for the holidays, and the lobby and seating area are festively decorated. Two young women walk in with bags of Christmas wrap and the like. My manager and I overhear them having a brief conversation.)

    Customer #1: “So, I guess Christmas falls on a Friday this year.”

    Customer #2: “Oh my God. I really hope it’s not on the 13th!”

    Customer #1: “Really, right? That would suck. Let me check the calendar on my phone to make sure.”

    Customer #2: “Good idea! I’m celebrating the night before if it is!”

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