November Theme Of The Month: Black Friday!

Category: Time

Lack Of Register Does Not Register, Part 6

| CA, USA | At The Checkout, Crazy Requests, Time

(At my store, the place you punch in is at the registers. However, the storage for the employee’s items is in the back. You need to go to the back to put your items in before punching in. I have just clocked in and am going up to my supervisor to see what register I’m on and what duties I have. Before I get to her, I’m stopped by a customer.)

Customer: “Are you an employee?”

Me: “Yes.”

Customer: “Why aren’t you at a register?”

Me: “I just clocked in two seconds ago. I’m going to—”

Customer: “Well, I saw you walking past. Why weren’t you on the register?”

Me: “I’m sorry. It’s store policy for the employees to put their things in the back before clocking in.”

Customer: “Have you seen this line? I want your manager. There need to be more employees on the register. What I want to know is why you aren’t on a register now.”

Me: “Because I’m busy talking to you.”

(In the time it took for her to complain, I could have gotten on my register and checked her out.)

Lack of Register Does Not Register, Part 5
Lack of Register Does Not Register, Part 4
Lack of Register Does Not Register, Part 3

Parting With Some Closing Comments

| NH, USA | Crazy Requests, Time

(I work at a well-known furniture franchise part time while attending college. Since I have classes during the day, I usually get stuck doing the closing shift. The store is supposed to close at nine – however, many nights, the office staff is stuck late due to the sales associates and their customers.)

Me: *over intercom at ten to nine* “Attention [Store] customers, the store will be closing in ten minutes. If you have any questions, please see your nearest sales associate. Thank you!”

(Ten minutes go by.)

Me: *over intercom* “Attention [Store] customers, the store is now closed. Please see your nearest sales associate if you have any further questions. Thank you!”

(45 minutes later, the customer and sales associate FINALLY get to the desk. Whilst finalizing the transaction, the customer makes this comment:)

Customer: “What time do you guys close?”

Me: “We close at 9.”

Customer: “Oh. But it’s 9:45.”

Me: “Yes, well, we have to stay open to serve customers.”

Customer: “Yeah… that announcement over the intercom is pretty rude. You guys shouldn’t do that.”

Me: *trying not to scream* “Well, I apologize if it reads that way. However, without the announcement, some customers will stay hours past closing to finish shopping.” *pointed stare at customer*

Customer: “Yeah, but who shops for furniture that late anyway? You shouldn’t make those announcements. They distract people.”

(She finished paying and left. I ended up having to stay until 10:15 to finish closing out the front desk, since everyone else already went home.)

Making It A Point To Make An Appointment

| Tulsa, OK, USA | Crazy Requests, Time

(My favorite thing is when patients call to make appointments, and they clearly haven’t gotten their lives together before picking up the phone. These scenarios could go one of several different ways:)

Me: “Dr. [Name]’s office.”

Customer: “Yes, I’d like to make an appointment.”

Me: “All right! Is there a day that works well for you?”

Customer: “Oh… I don’t know… Let me get my calendar and call you back.”

(Next caller:)

Me: “Dr. [Name]’s office.”

Customer #2: “Yes, I’d like to make an appointment. Any time is fine. What is your next available?”

Me: “We have a 2:00 tomorrow.”

Customer #2: “Oh I can’t do tomorrow.”

Me: “How about 10:00 the next day?”

Customer #2: “No, I have another appointment somewhere else.”

Me: “…why don’t you tell me when the best time for you is.”

Customer #2: “Oh, I’m really actually very flexible. I can do pretty much whenever. Just not those times you gave me already.”

Me: *decides to try one more time* “Okay… how about 1:30 on Monday?”

Customer #2: “No, I can’t do that.”

(My other favorite thing is when they call saying they will be late for their appointment but that they are “on their way!” and then they walk in with a fresh drink from Starbucks in their hand.)

Only Five Minutes Away From Crazy

| UK | Crazy Requests, Time

(I am working on the phones first thing in the morning at a busy medical centre. About half of our appointments are bookable in advance and half are on the day only. I take the third call of the day.)

Me: “Hello, [Centre]. How can I help?”

Patient: “Hello, dearie, I would like to book an appointment with [Doctor] at about 10 am. Do you have anything?”

(I check the computer system.)

Me: “Yes, we have an appointment at 10, actually.”

Patient: “Oh, that’s a bit early. Have you got anything else around that time?”

Me: “Yes, we have 10:10 or 10:20.”

Patient: “Well, both of those are a bit late; do you have anything at five past?”

(All our appointments last ten minutes, so we never have appointments at five past.)

Me: “Sorry, ma’am, we don’t do appointments at five past.”

Patient: “Bloody NHS! I’ve paid taxes my whole life and you can’t even give me an appointment around 10 am!” *click*

Needs To Take A Pager From The Book Of Patience

| Woodbridge, VA, USA | Bad Behavior, Time

(I’m a hostess at a restaurant. Saturdays are our busiest days, and we are on a wait all day long. On this particular day, several of our tables just don’t want to leave, and our queue starts to run over.)

Guest: *storms in through the door* “How long do I have to wait?”

Me: “For how many, ma’am?”

Guest: “Four.”

Me: “Right now, the wait is about 45 minutes, but you’re welcome to go walk around the mall for about twenty minutes and check back in with your pager.”

Guest: *snatches pager from me* “Okay.”

Guest: *comes back ten minutes later* “How long do I have to wait?”

Me: “You still have about a half hour left.”

(The guest takes two steps back and stands in front of me the rest of the time. Her friends join her; she checks back in every few minutes. She is now seventh on the list. I page a couple people.)

Guest: *comes forward and shoves her pager in my face* “I’m next, yes?”

Me: “I’m sorry, ma’am, but I still have a few names in front of you. A few of our tables are sitting a lot longer than we expected, but as soon as they come available I will page for them.”

Guest: “This is ridiculous! I have been here over an hour!”

Me: *looks at the timer next to her name on my screen* “You’ve been here fifty minutes.”

Guest: *swings pager around* “But I got this over an hour ago!”

Me: “You got it fifty minutes ago.”

Guest: *pauses* “Well, that’s almost an hour.”

Me: *looks at her and gives a forced smile*

Guest: *glares at me the rest of the time until I page her*

(I pretended to be preoccupied with my screen not to notice. Her party ended up being five; she didn’t count her child.)