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    Category: Time

    Waiting For The Bad Customer That Never Comes

    | Milwaukee, WI, USA | At The Checkout, Awesome Customers, Food & Drink, Time

    (I’m getting food at a rather well-known fast-food joint that specializes in American-Chinese cuisine. I’ve just finished placing a large order.)

    Cashier: “The [dish] is out right now. Would you like something else, or would you like to wait? It’ll be about 10 minutes to make another batch.”

    Me: “I’m fine with waiting. Thank you.”

    Cashier: “Okay, that’ll be [total]. Can I have your name so I can call you when it’s all ready?”

    (I give her my name, pay, and take a step back to wait. About three minutes pass and I notice her walking out to me with a cup.)

    Cashier: “Sir, I’m sorry it’s taking so long. Would you like a complimentary drink?”

    Me: “Uh… sure, I guess. It’s really no problem though. Only 10 minutes, right?”

    Cashier: “Thank you for being so understanding!”

    (She hands me the cup and goes back to serving other customers. Another three minutes pass and I notice one of her coworkers is waving me over to the counter.)

    Coworker: “We’re really sorry for the wait, sir. Would you like a complimentary order of egg rolls for your trouble?”

    Me: “Thank you for the offer, but no. Seriously, I’m really fine with the wait. It’s no problem.”

    Coworker: “Okay, then. Just let us know if there’s anything we can do for you.”

    (I step back from the counter and wait a few more minutes until the cashier calls my name.)

    Cashier: “Here you are, sir! I’m so sorry for the delay, I tossed in a few orders of egg rolls and rangoon because it took so long.”

    Me: “Really, that’s very nice, but you didn’t have to do that. You were up-front with the wait time and it took almost exactly what you told me. You really don’t owe me any free food or even the drink.”

    (Suddenly it all clicks.)

    Me: “People still freak out when they have to wait even after you tell them how long it’s going to be, don’t they?”

    Cashier: “You have no idea. Have a great day!”

    Beat The Clock

    | OH, USA | Extra Stupid, Time, Top

    (I work as a clockmaker. I phone a customer while standing at their front door after no response to the door bell:)

    Me: “Hello, this is [My Name]. I’m here for your service call.”

    Customer: “Well, I’m not home. I waited until 4:15 and you never showed up, so I left.”

    Me: “You waited until 4:15 today?”

    Customer: “Yes. You were supposed to be here at 3 and I waited until 4:15.”

    Me: “I’m sorry, ma’am, but your appointment was set for between 3 and 5, not at 3. Also, it’s only just now 3:20.”

    Customer: “What do you mean 3:20?”

    Me: “The time. It is currently only 3:20 pm.”

    Customer: “When I looked at the clock it said 4:15!”

    Me: “By chance, would that be the clock I was coming to fix?”

    Customer: “… Yes.”

    Appointment Disappointment

    , | Chicago, IL, USA | Crazy Requests, Time

    (I work in a retail portrait studio that gets very busy during the holiday season. It is a busy Saturday, and we are completely booked. A woman walks in with her family dressed to the nines and says she’s checking in for her appointment, but I don’t see it.)

    Me: “Ma’am, I don’t see you in the system. What time was your appointment for?”

    Customer: “10:40 am. Are you almost ready for me? My daughter won’t cooperate for long.”

    (The current time is 3:30 pm.)

    Me: “Oh, well, since your appointment was for this morning I won’t be able to get you in now because we are fully booked—”

    Customer: “What do you mean? I made an appointment and I expect to be seen!”

    Me: “Yes, but you are five hours late for your appointment. As I was saying, we are booked today but I do have time tomorrow if you like.”

    Customer: “This is outrageous! I can’t believe you don’t honor appointments!”

    Me: “We do, but you are five hours late.”

    Customer: “But you should be ahead of schedule!”

    Me: “Excuse me?”

    Customer: “I didn’t show up for my appointment earlier so you should be ahead of schedule now since you had one less appointment to do!”

    Me: “Ma’am, unfortunately, all of the other guests we’ve had today didn’t magically know to show up earlier for their appointment because you wanted to come in later.”

    (She continued to rant about how we should be ahead of schedule for her until we finally asked her to calm down or leave. The other guests in our very crowded studio started clapping when she left.)

    Doesn’t Live In The Real World

    | USA | Crazy Requests, Extra Stupid, Time

    (I’m the manager of a watch store in a mall. I am taking care of some display work when a couple walks up to my kiosk.)

    Me: “Hi there! Is there anything I can help you find today?”

    Customer: “Hey. No, thanks. I think we’re just looking.”

    Me: “Okay, sounds good. Just let me know if you have any questions.”

    (I go back to my display work and the couple wanders around the booth. As they come closer to me I notice the man is looking confused. I’m about to ask him if there’s something I can clear up for him when he speaks up.)

    Customer: “Are any of these watches real?”

    Me: “I… What?”

    Customer: “These watches you’re selling. Are any of them real?”

    Me: “Yes, sir. All of my watches are 100% authentic time pieces.”

    (Meanwhile, his wife is snickering.)

    Customer: “No, I mean are any of these real gold?”

    Me: “I’m afraid not, sir. Seeing as I am in a kiosk in the middle of a mall, I do not have the security systems in place for me to sell genuine gold watches, which often start at several thousands of dollars.”

    Customer: “Oh, but what about this one right here? It looks like it would be a real gold watch.”

    Me: “No, sir. That watch is gold colored plating over base metal, mostly nickel. It runs $39.95.”

    Customer: “Oh. But are those real diamonds on it?”

    Me: “… No. I think they’re glass or plastic.”

    Customer: “You sure you don’t have anything real in the back?

    Me: “I’m a kiosk, sir. I don’t have a ‘back.’”

    Customer’s Wife: *outright laughing now* “I am so sorry. You have been so patient!”

    (She drags him away. A manager at the next store who has observed this and is in hysterics.)

    Me: “I give up. Are you hiring?”

    Very Slow To Register

    | NY, USA | At The Checkout, Bad Behavior, Time

    (I’m heading to the only open checkout lane of a supermarket. A man in his mid-thirties, visibly in a rush and carrying only a single carton of milk, gets there only a moment after a little old lady carrying a basket with only two items in it.)

    Old Lady: “Don’t worry, young man. I’ll be done very quickly.”

    Man: *fidgeting* “No problem. Take your time.”

    (The cashier rings up both items. The old lady whips out a coupon.)

    Cashier: “I’m sorry, but this coupon is for a different brand of this item.”

    Lady: “Oh, dear. Can you send somebody to switch it out for me?”

    (It’s a few minutes before a stock-boy shows up with the correct brand. The man is getting more and more antsy and frustrated as he watches the cashier void the previous item and ring up the new one.)

    Cashier: “That’ll be [new total].”

    Old Lady: “Oh, dear. I almost forgot. I have another coupon here.”

    (It’s a manufacturer’s coupon. It doesn’t go through and takes a manager to come and help the cashier ring it in. By now the man’s face is turning red and he’s practically gnawing on his wallet out of frustration from waiting.)

    Cashier: “I’m so sorry, sir. We’re almost done.”

    Man: “Yep, no problem.”

    Cashier: *to old lady* “Okay, the total is [newest total].”

    Old Lady: *looking through her purse* “Oh, dear…” (A moment later she produces a checkbook.)

    Old Lady: “Who do I make it out to?”

    Man: *screaming* “God d*** it!”

    (With that, he hurls the carton of milk at a wall, where it explodes and sends milk cascading all over the wall and the front of the store.  The man storms out leaving a stream of profanity in his wake. We all watch this in stunned silence. A few moments later the old lady pulls her hand out of her pocket.)

    Old Lady: “Oh, never mind. Here’s a $5 bill. Had it all along! Silly me…”

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