October Theme Of The Month: Halloween!

Category: Time

There Snow Reason To Stay

| Gatlinburg, TN, USA | Bad Behavior, Time, Transportation

(I work in a retail store in the tourist town of Gatlinburg. My coworker and I both live up on the mountain and this winter has been extremely eventful with snow. Several times we have been snowed in. This night, the forecast is wrong and towards the end of the shift it starts to snow heavily. I get my boss’s permission to close early but can’t do so until the last two customers leave. My coworker and I decide to start going through the process of closing hoping they get the hint. Sure enough:)

Man: “Hey, are you closing?”

Me: “Yes, we need to get home because it is snowing.”

Woman: “Really? But it is so pretty out!”

Me: “Yes, but we both live up on the mountain. The roads can get covered in snow fast and since they are so steep, it can be impossible to get home if we don’t leave soon.”

Man: “Oh, man, that sounds bad.”

(The customer’s proceeded to go around the store, looking at everything and asking us questions, ensuring us that they would be leaving “soon.” Twenty minutes late they FINALLY left. It took us another twenty minutes for us to close up. By the time we got out, the roads were covered in snow. I barely made it home, sliding at one point. My coworker was not so lucky; she had to turn around and spend the night in a hotel. I wish we could track those customers down and make them pay. Hope they enjoyed the “pretty night.”)

Not Very Closed Minded, Part 12

| NM, USA | Crazy Requests, Time

(It’s after we’ve closed, and I get an amusing call.)

Me: “Thanks you for calling [Store]. What can I do for you?”

Lady: “Hello. I was in earlier today, and I opened a [Store] card, and they forgot to give me my discount.”

Me: “I’m so sorry. We open at 12 tomorrow and you can come in and get it fixed then.”

Lady: “I live out of town. Is there any way you can fix it now?”

Me: “Well, um…”

Lady: “Can I speak with a manager?”

Me: “Ma’am, we’re closed.”

Lady: “Oh, I’m so sorry.”

Me: “Let me see if I can save you the trip. Our receipts are a little hard to read, and I just want to make sure they forgot your discount before you drive all the way back here. Can you read [certain line] on your receipt for me?”

Lady: *reads it*

Me: “Yeah, it looks like they forgot your discount. I’m so sorry, but you’re going to have to come in tomorrow to get it fixed.”

Lady: “Oh. It was sometime late this afternoon. Does that help you fix it?”

Me: “Well, ma’am, I can’t fix your receipt over the phone, and even if I could, we’re closed.”

Lady: “Oh I’m sorry.” *pauses* “I have the employee’s ID, does that help?”

Me: “Ma’am, I can’t fix your receipt over the phone, and even if I could, we’re closed.”

Lady: “Oh, I’m sorry.” *pauses* “I have the transaction number, does that help?”

Me: “No, and I can’t fix it anyway. We’re closed.”

Lady: “So I have to come back in tomorrow? Are you sure there’s nothing you can do?”

Me: “Yes, I’m sure. We’re closed. Have a nice night!”

(I told my dad (who also works in retail) this story, and he told me that next time, I should tell them that corporate turns the computers off. Apparently that makes more sense to the average customer than “We’re closed.”)

Not Very Closed Minded, Part 11
Not Very Closed Minded, Part 10
Not Very Closed Minded, Part 9

Woke Up On The Wrong Side Of The Bed Tomorrow

| Pittsburgh, PA, USA | Bizarre, Time

(The Saturday issue of the local paper we sell is called the “Sunday Early Edition” since it contains a section of coupons, classified ads, etc. A customer brings one such paper to the counter.)

Customer: “Just a tall coffee and the paper today.”

Me: “Sure, that’ll be $*.**!”

Customer: *looks down at paper* “Oh, I grabbed the wrong paper. Let me put this back.”

(He takes the paper back to the newspaper rack, and I assumed he wanted one of the national papers, but he comes back and slaps the local paper on the counter.)

Customer: “Don’t you have any of TODAY’S papers?”

Me: “Ah… sorry, what?”

Customer: “It’s only nine in the morning; you shouldn’t have tomorrow’s paper yet!”

Me:“Tomorrow’s paper? Sir, this is definitely today’s paper!”

Customer: “NO! It says SUNDAY on it, right there! It’s only Saturday!”

Me: “Yes, however the [Paper] calls its Saturday paper the “Sunday Early Edition” since it has coupons and such in it.”

Customer: “But it says SUNDAY! See? Every page says Sunday!”

Me: “I see it, sir, but that’s just what they call the Saturday paper. I assure you, it’s today’s paper. Tomorrow’s paper hasn’t been printed yet.”

Customer: “I’m putting this back. I don’t want tomorrow’s newspaper!” *walks off in a huff*

Lack Of Register Does Not Register, Part 6

| CA, USA | At The Checkout, Crazy Requests, Time

(At my store, the place you punch in is at the registers. However, the storage for the employee’s items is in the back. You need to go to the back to put your items in before punching in. I have just clocked in and am going up to my supervisor to see what register I’m on and what duties I have. Before I get to her, I’m stopped by a customer.)

Customer: “Are you an employee?”

Me: “Yes.”

Customer: “Why aren’t you at a register?”

Me: “I just clocked in two seconds ago. I’m going to—”

Customer: “Well, I saw you walking past. Why weren’t you on the register?”

Me: “I’m sorry. It’s store policy for the employees to put their things in the back before clocking in.”

Customer: “Have you seen this line? I want your manager. There need to be more employees on the register. What I want to know is why you aren’t on a register now.”

Me: “Because I’m busy talking to you.”

(In the time it took for her to complain, I could have gotten on my register and checked her out.)

Lack of Register Does Not Register, Part 5
Lack of Register Does Not Register, Part 4
Lack of Register Does Not Register, Part 3

Parting With Some Closing Comments

| NH, USA | Crazy Requests, Time

(I work at a well-known furniture franchise part time while attending college. Since I have classes during the day, I usually get stuck doing the closing shift. The store is supposed to close at nine – however, many nights, the office staff is stuck late due to the sales associates and their customers.)

Me: *over intercom at ten to nine* “Attention [Store] customers, the store will be closing in ten minutes. If you have any questions, please see your nearest sales associate. Thank you!”

(Ten minutes go by.)

Me: *over intercom* “Attention [Store] customers, the store is now closed. Please see your nearest sales associate if you have any further questions. Thank you!”

(45 minutes later, the customer and sales associate FINALLY get to the desk. Whilst finalizing the transaction, the customer makes this comment:)

Customer: “What time do you guys close?”

Me: “We close at 9.”

Customer: “Oh. But it’s 9:45.”

Me: “Yes, well, we have to stay open to serve customers.”

Customer: “Yeah… that announcement over the intercom is pretty rude. You guys shouldn’t do that.”

Me: *trying not to scream* “Well, I apologize if it reads that way. However, without the announcement, some customers will stay hours past closing to finish shopping.” *pointed stare at customer*

Customer: “Yeah, but who shops for furniture that late anyway? You shouldn’t make those announcements. They distract people.”

(She finished paying and left. I ended up having to stay until 10:15 to finish closing out the front desk, since everyone else already went home.)

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