November Theme Of The Month: Black Friday!

Category: Time

Has No Time For Your Closing Time

| WI, USA | At The Checkout, Food & Drink, Technology, Time

(I am closing at the fast food place, so things are slowing down. I get a customer in drive-thru who orders a lot of food, and several drinks, all large. I have very specific rules on when to take orders when there are only three people, including myself working. As I’m taking the payment, someone comes up to order.)

Me: *after automated message plays:* “Just one moment, please.”

Customer: *after about 15 seconds* “Hello?”

Me: *as I’m trying to count out the change for the polite customer at my window* “I’m sorry, give me just a minute.”

(The process repeats a few times before the customer trying to order gets fed up.)

Customer: *talking to his passenger* “Fine, let’s just go to McDonald’s.”

(They then they drive off, rather impatiently. As I’m handing out all of the food for the customer at my window:)

Customer #2: “Sorry for ordering so much.”

Me: “Not a problem; you have a nice night.”

(About 10 minutes later, that same truck, with Mister Impatient, comes back and places an order.)

Me: *at the window during payment* “McDonald’s closes before us here.”

(The customer gave me a startled look, not sure how I knew.)

Making A Classic Mistake

| NY, USA | Crazy Requests, Time, Transportation

(It is the 50th anniversary of President Kennedy being assassinated and one of the local papers has reprinted their edition from that afternoon, complete with the actual advertisements that ran in the paper. A customer comes into our car dealership inquiring about one of the ads….)

Customer: “Hi, I’m calling about the ad I saw in [Newspaper] about the new [Car Model] from [Our Dealership] for only $3,000 and I’d like to get one.”

Me: “Sir, that is an ad in a special commemorative reprint from 1963. That offer is exactly 50 years old, to the day. It’s long expired.”

Customer: “This is false advertising! You’re offering cars for $3,000; you’d better give me one.”

Me: “Sir, if we get a 1963 [Car Model] in stock anytime soon, I’ll give you a call and sell it to you for $3,000, okay?”

Not A Morning Person Every Five Minutes

| MI, USA | Bad Behavior, Time

(We get a line of about ten cars at once in the drive-thru. Two cars in, I hear a car at the end of the line laying on their horn.)

Me: *over headset* “Is that one of our customers honking?”

Coworker: *over headset* “Yes, and she’s yelling about something, too.”

(Less than four minutes later, the angry customer is at my window. I have her food ready.)

Me: “Here you go. Sorry about the—”

Customer: “I want to know why the hell it TOOK SO LONG TO GET THAT LINE GONE.” *she yanks the bag so forcefully out of my hand that the bag rips* “NOW YOU’VE MADE ME LATE FOR WORK, YOU F****** IDIOT. WHAT TOOK SO F****** LONG?!”

Me: “I’m sorry, ma’am, we just got busy. I do apologize for your wait—”

Customer: “GIVE ME MY F****** [SODA]!”

Me: “Here’s your [Soda]. Again, I’m sorry about your wait.”

Customer: “F*** YOU ALL!” *speeds away*

Manager: *over headset* “If a five minute wait made her late for work, she obviously didn’t have enough time to go anywhere before her shift. Clearly, somebody peed in her Cheerios this morning.”

Me: *over headset* “I hate people.”

Wish You Could Vet The Customers

| MN, USA | Crazy Requests, Time

Caller: “Hi, I am looking for pricing quotes for my dog.”

Me: “All right, no problem. What is going on with your dog?”

Caller: “My dog can’t walk and I want [dangerous medication], and my current vet will not sell it to me without checking her blood work first, because it is potentially hazardous to her health. So I am switching vets!”

Me: “Well, our exam cost is [amount] but that only includes the exam, no diagnostics or medications. Once the doctor does her initial exam, we can get you a more accurate estimate based on what the DOCTOR recommends for your pet in order to get her the help she needs safely.”

Caller: “No, I am the paying customer. I tell the doctor what I want and they do it. That is how this works.”

Me: *speechless*

Caller: “I want an appointment. When can I be seen?”

Me: “Our earliest appointment would be tomorrow morning. Would you like me to schedule you in for that?”

Caller: “No, I want to be seen right now. Thank you for wasting my time!” *click*

A Stitch In Time

| Trondheim, Norway | Crazy Requests, Pets & Animals, Time

(I`m a veterinary nurse, and answering phones on a Tuesday.)

Me: ¨Hello, [Clinic].

Caller: ¨Hello, I have an appointment at four on Thursday to remove stitches on my dog, and I want to change it to tomorrow at the same time.¨

Me: “Sure, let me just check if we have an appointment available at four tomorrow.¨

(I check and see that we don’t have any available at four, but that we may squeeze him in with another appointment about 30 minutes later, if he insists.)

Me: “I’m sorry, but it seems we don’t have any available at that time.¨

Caller: ¨No, I have to do it tomorrow! The operation cost me 10000kr -” *about $1206* “- and I demand to get an appointment at four! I`m a doctor and this is unacceptable! I’m going out of town and I’m a doctor so I know this can’t wait!¨

Me: ¨I`m really sorry, but we don’t have any appointment available at that time. If you want, I can check with the vet if it’s okay to squeeze you in with another appointment about 30 minutes later.¨

Caller: ¨NO! I demand an appointment at four! I paid so much for this operation that i should get an appointment when it fits ME!”

Me: ¨As I said, I can check with the vet if it’s okay for her that we try to fit you in. Let me just put you on hold for a sec.¨

Caller: *Interrupts me as I’m about to ask the vet* ¨NO! I demand to get an appointment at four tomorrow, and I will be there at that time! Good bye!¨ *click*

(He shows up at four the next day, and after waiting for about five minutes, getting more and more annoyed for every minute passing, he then walks up to the reception, where I’m sitting.)

Customer/Caller: ¨Why is it taking so long! I had an appointment at four!”

Me: ¨No, you actually don’t. I tried telling you on the phone yesterday that we didn’t have an appointment available at four, but you insisted on coming anyway. I have notified the vet that you are here, but you will have to wait until she has a free moment between patients who actually have an appointment. Please take a seat over at the tables and wait.¨

(He walked over to the tables and sat there shooting angry looks at me until it was his turn. He ended up waiting for about 30 minutes. I was really tempted to tell him that since he is a doctor, he could just remove the stitches himself.)

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