Category: Time

A Bad Collection Recollection

| UK | Bad Behavior, Time

(My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

(After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

Me: “Hello is that Mrs. [Angry Caller]?”

Angry Caller: “Yes, speaking.”

Me: “I am calling from [Store] about your collection.”

Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

Angry Caller: “…” *click*

Thinks You’re Just Winging The Orders

, | Evans, GA, USA | At The Checkout, Bad Behavior, Food & Drink, Time

(I work in a fast food chain that specializes in buffalo wings. Two separate customers order wings, the first customer orders 20 wings while the customer right behind him orders five wings. At the time, we only have 10 wings prepared for instant sale, and were about halfway through cooking a new batch; an eight minute process. We decide to get the five-wing customer his wings and cook the 20 wing fresh for the second customer. We make the order in a few seconds and I hand out the order to the customer who then walks out.)

Other Customer: “Why did he get his order first?”

Me: “I’m sorry, sir. We only had 10 wings ready so we didn’t have enough for your order… but we did have enough for him, so we went ahead and finished his order.”

(The customer seemed content with the answer, not replying… so I went on with my cleaning until his order came up a moment later.)

Me: “Here you are ,sir! Sorry about the wait, but we gave you all the fresh wings! Hope you enjoy!”

Customer: “Lemme ask you something… Do you like f***ing your customers?”

Me: “Uh… I’m sorry, sir. I don’t understand…”

Customer: “Why is it that you made me wait on my order and gave that guy his order first when I made my order first?”

Me: “Uh, I’m sorry, sir. As I said before we only had 10 wings a few minutes ago… We didn’t have enough to make your order… but we DID have enough for his order so we went ahead and got his order out of the way… You would have had to wait anyway because even before we made his order we didn’t have enough for you order.”

Customer: “This is discrimination!” (him, the other customer, and I are all the same race)

Me: “No, sir! It’s not! We just didn’t have enough! We only had TEN wings! You ordered TWENTY! We didn’t have enough for you! We weren’t going to ask the guy with only FIVE wings to stand around waiting when we HAD enough for his order and NOT yours!”

Customer: “I’m never eating here again!” *walks out*

Unfortunate Opening Words

, | Tempe, AZ, USA | Crazy Requests, Food & Drink, Time

(I am prepping the store for open, and can see [Regular] standing right outside the front door, waiting for nearly 15 minutes.)

Me: *unlocking the door and exactly six am, our open time* “Good morning, [Regular]! I’ve got some coffee already brewed for you.”

Regular: “Boy, you guys sure wait until the laaaast minute to open those doors.”

Me: “Well, we open at six, which it just turned right now.”

Regular: “Yeah, I know. Still. You’ve been here a while already….”

Lacks A Homely Reception

| CT, USA | Crazy Requests, Health & Body, Time

(I live under a dentist’s office and in the same complex as several other doctor’s offices and medical buildings. I am sleeping, only to be woken up to the sounds of someone try to open, then pounding on my door. Standing there is an elderly man, who tells me he is looking for [Doctor]’s office.)

Me: *as politely as someone who’s been woken up from a deep sleep can be* “I’m sorry, sir, this is actually an apartment. Maybe your doctor is in the front of the building?”

(Instead of just leaving he becomes irate.)

Elderly Man: “You just want to go home early, don’t you? That’s why you won’t see me!”

(He tries to force his way into my apartment, getting the door wide enough to look inside.)

Elderly Man: “You need take more pride in your waiting area and make it look more professional, this looks like some crappy apartment!”

(After going back and forth with him I finally slam the door on him and tell him firmly:)

Me: “I am  not a receptionist! You’re trying to force your way into my home and if you do not leave now I’ll be calling the cops.”

Elderly Man: *yelling* “I’ll make sure you’re fired for this! [Doctor] would never let such lazy trash run his office!”

(And with a kick to my door he disappeared to bother someone else.)

You Are Why We Need Days Off

| TX, USA | Crazy Requests, Time

Me: “May I help you, ma’am?”

Customer: “I’d like this dress shirt in a size small.”

Me: “It appears that the store only carries these shirts down to a medium. But you may feel free to order a small online.”

Customer: “I don’t understand; why it isn’t available in the store?”

Me: “I’m sorry, but our store doesn’t carry it in that size. But you may order it online. It’s practically the same as buying it here.”

Customer: “I don’t understand why I can’t just buy it here. Don’t you work in this department?”

Me: “Actually, no. The staff-member that specializes in men’s had a morning shift, so she’s not here now.”

Customer: “Well, I don’t understand why she can’t help me.”

Me: “Um, because she had the morning shift. And since it’s the afternoon, she’s no longer here.”

Customer: “I just don’t understand why someone can’t be here to help me.”

Me: “Do you expect everyone to be here 24/7?”

Customer: “I just can’t understand why she’s not here.”

Me: “Ma’am, do you have a job?”

Customer: “Yes.”

Me: “Why aren’t you there right now?”

(Pause.)

Customer: “I can’t talk to you right now.”

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