Category: Time

Needs To Take A Pager From The Book Of Patience

| Woodbridge, VA, USA | Bad Behavior, Time

(I’m a hostess at a restaurant. Saturdays are our busiest days, and we are on a wait all day long. On this particular day, several of our tables just don’t want to leave, and our queue starts to run over.)

Guest: *storms in through the door* “How long do I have to wait?”

Me: “For how many, ma’am?”

Guest: “Four.”

Me: “Right now, the wait is about 45 minutes, but you’re welcome to go walk around the mall for about twenty minutes and check back in with your pager.”

Guest: *snatches pager from me* “Okay.”

Guest: *comes back ten minutes later* “How long do I have to wait?”

Me: “You still have about a half hour left.”

(The guest takes two steps back and stands in front of me the rest of the time. Her friends join her; she checks back in every few minutes. She is now seventh on the list. I page a couple people.)

Guest: *comes forward and shoves her pager in my face* “I’m next, yes?”

Me: “I’m sorry, ma’am, but I still have a few names in front of you. A few of our tables are sitting a lot longer than we expected, but as soon as they come available I will page for them.”

Guest: “This is ridiculous! I have been here over an hour!”

Me: *looks at the timer next to her name on my screen* “You’ve been here fifty minutes.”

Guest: *swings pager around* “But I got this over an hour ago!”

Me: “You got it fifty minutes ago.”

Guest: *pauses* “Well, that’s almost an hour.”

Me: *looks at her and gives a forced smile*

Guest: *glares at me the rest of the time until I page her*

(I pretended to be preoccupied with my screen not to notice. Her party ended up being five; she didn’t count her child.)

Starter For Ten

| Nashville, TN, USA | Bizarre, Time

(I have worked for four years in a tourist trap, which opensevery day at 10 am… Even so, most staff are obligated to report by 8:30 am. I am in the front one morning when a guest wanders in.)

Woman: “Three, please.”

Me: “I’m sorry, we don’t open until ten.”

Woman: “What? No, the website states that you open at nine.”

Me: “Sorry, I’m afraid not. We are not open.”

Woman: “Are you callin’ me a liar?”

Time Zoned Way Out

| TX, USA | Extra Stupid, Technology, Time

 

(I am on the phone.)

Me: “I sent the instructions to you in an email about half an hour ago; have you received it?”

Customer: “No, but I am in the next time zone, so I will check in another half an hour, at the time you sent it.”

Me: “If you would please check your junk mail or spam folder, just to be sure?”

Customer: “Oh, hey! Look at that! It’s already here!”

Me: “Computers are amazing, aren’t they?”

Customer: “Wow! They sure are! How did it know?! Oh, well, I have it now. I’m gonna open it before it realizes that it sent it early and deletes it.”

Me: “Sounds great.”

His Hospitality Has Gone South

| Athens, GA, USA | Bad Behavior, Time

(I work at the jewelry counter in a large department store. I also carry a set of keys for the locked case of cologne which is adjacent to my counter. I’ve just served two customers at the cologne case, and then stepped back to the jewelry counter where a customer is waiting. The jewelry customer needs the battery in his watch replaced, a simple and quick task. I’ve just removed the back from the watch when an angry customer approaches the counter.)

Angry Customer: “Hey! Can’t I get some help at the cologne cabinet?”

Me: “Certainly, sir. I’ll be over in just one minute.”

Angry Customer: “I haven’t got one minute! I’ve got a bus to catch!”

(I look at the watch I’m working on. We carry the battery, and it truly will take only one minute to change the battery, replace the back, and ring that customer up.)

Angry Customer: “Come on, man! I don’t have time for this! Don’t you people know about Southern hospitality? I’m a customer!”

Me: “Yes, sir. This gentleman I’m waiting on is also a customer, and he was here ahead of you.”

(Angry Customer begins to mutter loudly and in a negative tone about our store and our employees. Other customers are turning their heads to see what the fuss is about. I look over at the gentleman whose watch I’m working on and address him.)

Me: “Sir, this man is apparently in a hurry. Would you mind if I stepped away for a second so I can get him his item and get him out of here.

Watch Customer: “That’s fine. I don’t mind.”

(I rush from behind the counter to the cologne case, fish out my keys, and open the lock.)

Me: *quickly* “Okay, sir, what can I get for you?”

Angry Customer: “Whoa, slow down there.”

Me: “Slow down? You said you were in a rush and couldn’t wait one minute.”

Angry Customer: “Boy, you just don’t know when to shut up, do you?”

Me: “Do you need something from this case?”

(He takes his time deciding between a couple of different bottles. We generally bring the cologne to the jewelry register to be rung up, but since I do not want to deal with him any further, and the item he’s selected is not expensive, I hand him the bottle and lock the case.)

Me: “Have a nice day!”

(I returned to the jewelry counter and quickly finished the gentleman’s watch. Twenty minutes later, I heard a commotion at the front end and looked up to see Angry Customer being escorted out of the store by security. Apparently, after finishing with me he’d yelled at another customer in line ahead of him and insulted the national origin of a cashier. When our store management informed him that he was being barred from our premises, he vowed to call our corporate office and complain about our lack of Southern hospitality.)

A Bad Collection Recollection

| UK | Bad Behavior, Time

(My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

(After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

Me: “Hello is that Mrs. [Angry Caller]?”

Angry Caller: “Yes, speaking.”

Me: “I am calling from [Store] about your collection.”

Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

Angry Caller: “…” *click*

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