Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,311 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: Themed Giveaway

    Hug And A Smile Make It All Worth While

    | Dallas, TX, USA | Awesome Customers, Family & Kids, Themed Giveaway

    (I am standing in line to check out at a local convenience store. The employees are very busy with what appears to be a massive restocking job. One employee has taken a 30 second break to get a drink when a child who can’t be older than 7 speaks up to her.)

    Child: “You’re not smiling. You have to smile! Everyone has to smile!”

    Employee: “Aw, I’m sorry, I’m just busy.” *smiles a little for the child*

    Child: “You know what you deserve?”

    Employee: “No, what’s that?”

    Child: “A hug!”

    (The child hugs the employee.)

    Employee: “Aw, thank you!”

    (The entire place seemed to brighten up after this and the kid’s parents couldn’t stop grinning either. It brightened all our days!)

    Shaq To Reality

    | Orlando, FL, USA | Awesome Customers, Food & Drink, Themed Giveaway

    (I work in the meat/seafood department of my store. Being in Orlando, it’s not uncommon for players from the Orlando Magic to come shopping at our store. This causes my coworkers to start a running gag: whenever we serve an especially tall customer, one of them will usually say, ‘Hey, look! It’s Shaq!’ out of the customer’s hearing.)

    Coworker: “Hey, [my name], look. It’s Shaq.”

    (I have my head in the shrimp case, and am unable to see over the counter, so I just mutter a reply.)

    Me: “Uh-huh.”

    Coworker: “Seriously, [my name]. Shaq’s coming this way.”

    Me: “Right.”

    (I pull my head out of the case, I see a tall man walk right up to me from the other side of the counter.)

    Me: “Can I help you, sir?”

    Shaq: “You got any live lobsters?”

    (My jaw hangs open. It’s really Shaq.)

    Me: “Uh… I’ve got some in the tank back here.”

    Shaq: “Thanks.”

    (He walks away without saying anything else or purchasing anything.)

    Coworker: “I told you it was Shaq, man!”

    The Drive To Do Good

    | Dublin, Ireland | Awesome Workers, Themed Giveaway, Top, Transportation

    (I have a bunch of friends over for a concert, and we all stay at the same place in South County Dublin, about 20 minutes from the City Centre. It is almost midnight by the time we get to the bus stop. Dublin Bus provides a free shuttle service to the concert, but by that time all the free shuttle buses are gone. Just then, an out of service bus arrives.)

    Bus Driver: “Hm, there’s a lot of you left here. Tell you what: we’ll just pretend I’m a shuttle.”

    Me: “Sorry, when’s the next Nightlink?

    Bus Driver: “That just left; the next one’s at 02:00 h. You might have to get a cab.”

    (I try to call Enquiries for a cab company, but can’t because my phone is out of battery. My friends are all from abroad and therefore don’t have Irish Enquiry numbers on their phones. The bus driver overhears our increasingly worried conversation and gives me his phone. At this stage we’re almost at Trinity College, where the shuttle terminates.)

    Me: “Thanks, are you going on to Donnybrook Garage?”

    Bus Driver: “Yeah, don’t worry. You can stay on.”

    (I try to get a cab, but am told by the cab company that they can’t send out a seven-seater to the bus garage but we should just flag one down—pretty much an impossibility.)

    Me: *to my friends* “S***, we’ll have to flag one down… or two, rather.”

    (At this stage, the only people left on the bus are me, my friends and one guy on the back bench. We’re all getting seriously worried about getting home.)

    Bus Driver: “Right, so where are you all going?”

    Me: “Deansgrange!”

    Guy on the back bench: “Dun Laoghaire!”

    (Both these suburbs are off the same main road, about three miles apart.)

    Bus Driver: “Shag it, I’ll drop you all home!”

    (The driver dropped us, and presumably the guy from Dun Laoghaire, all the way to our respective street corners, thus staying on about half an hour after his shift ended and going out of his way about 10 miles there and back. All we had to repay him for his awesomeness was one of our homemade message board badges commemorating the concert meet-up and half a Duty Free bag of gummi bears, and he accepted them with a smile. That’s why I love this country.)

    Praise Cheeses

    | Orlando, FL, USA | Awesome Customers, Bad Behavior, Food & Drink, Themed Giveaway, Top

    (Most delis have two slicer machines: one for meat and one for cheese. My coworker is cutting meat for an elderly woman who has placed a very large order, because she’s hosting a book club meeting at her house this afternoon. We’re chatting with her when a 40-something customer approaches the counter.)

    Me: “Good morning. Can I help you, ma’am?”

    Customer: “Hi. Could I get a half-pound of [brand] roast beef, please?”

    Me: “Certainly. I’m afraid [coworker] here is using the meat slicer to fill this lady’s order at the moment. Could I get you any cheese in the meantime?”

    Customer: “No, I don’t want any cheese.”

    Me: “Okay, then. If you want to do some more shopping and come back in a few minutes I should have your order ready by then.”

    Customer: “No, I don’t have any more shopping to do. This is the last thing I’m buying.”

    Me: “I see. Then I’m afraid there will be a little wait while my coworker finishes cutting meat for her order.”

    Customer: “What do you mean I have to wait? That slicer’s not being used, just use that one!”

    (She gestures toward the cheese slicer.)

    Me: “I’m sorry, ma’am. That’s our cheese slicer. I’m afraid I can’t cut meat with that one.”

    Customer: “Why the h*** not?!”

    Me: “It’s a possible health hazard. They call it cross-contamination, and that’s what happens if I use equipment to prepare food for you that was just touching something you’re allergic to. Say, if you came to get cheese but were allergic to some kind of meat, the meat juice could get on the cheese you order and make you sick.”

    Customer: “Well, I’m not allergic to any kind of meat or cheese. Just use the stupid slicer already!”

    Me: “I’m sorry, ma’am. I can’t do that. Even though you might not have any allergies, some of our other customers might. On top of that, our management has a zero-tolerance policy for that. I could get fired for doing it.”

    Customer: “Well, that’s an idiotic policy! I’m not other customers, I’m me! I don’t care what happens to your other customers! If they’re allergic to meat it’s just proof that God wants to get rid of them so they won’t inconvenience people like me!”

    Me: “Well, I do care about our other customers, ma’am. And I’m going to ask you to please lower your voice and not tell them that God wants them to die, or I’ll have to call my manager over.”

    Customer: “Go ahead and call him, smart guy! You think you know what God wants better than I do? I’ve gone to [church] for 10 years!”

    Me: “No, ma’am. I don’t think I know what God wants. Actually, I don’t believe in God.”

    Customer:You’re an atheist! No wonder you won’t just cut my f***ing meat! You were sent here by Satan himself to stop me! You’re just like Hitler or Saddam Hussein! Call your manager over here right now, so I can tell him there are demons casting spells over his meat!”

    (Fed up, the elderly woman my coworker is serving slaps her own forehead and turns to the raving customer.)

    Elderly Woman: “Miss, you need to hush your fat mouth up and let these folks do their job. They don’t need you hooting and carrying on. And I’ll have you know I’ve been attending [the same church] for 40 years, and I know that over there they teach you to have some respect and decency! No wonder you don’t have any, because you can’t hear anything over the sound of yourself screeching! And whatever that young man believes about God is between God and himself, but God loves him no matter what.”

    (The customer is silent, and then stammers angrily for a few seconds.)

    Customer: “Well, he, uh… he should have just cut my d*** meat!”

    (She storms out of the store.)

    Elderly Woman: “Some people have no tact.”

    Me: “Would you like to try a free sample of our [most expensive cheese], ma’am?”

    Elderly Woman: “I’d love to, young man. God bless you.”

    Me: “He already does, ma’am.”

    Always Put Your Best Foot Forward

    | UK | Awesome Customers, Awesome Workers, Themed Giveaway

    (It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

    Customer: “Hi, can you measure my feet?”

    Me: “Yep, no problem; one moment.”

    (I go to get the gauge and sit the customer down.)

    Me: “Okay, you’re coming up as a size six but very wide.”

    Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

    Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

    Customer: “Okay…”

    (She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

    Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

    Customer: “That’d be brilliant.”

    (I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

    Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

    Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

    Customer: “Thank you so much! What’s your name?”

    Me: “I’m [name]. And it was no problem!”

    (After she has paid, the customer finds me whilst I am tidying a sale rack.)

    Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

    (She hands me five pounds.)

    Me: *stunned* “Thank you very much!”

    (Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)


    Page 96/114First...9495969798...Last