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  • Had It Up To Their Neck With Bad Customers
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  • April Themed Story Giveaway: Creepy Customers!
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    Category: Themed Giveaway

    High On Coffee, Low On Everything Else

    | Vancouver, BC, Canada | Food & Drink, Themed Giveaway, Wild & Unruly

    (I work at a small coffee shop outside a shopping center. There is a regular who is known for being very rude and ignorant about his wealth. I am a 17-year-old girl, who has recently got this job.)

    Me: “Hello, sir, welcome to [coffee shop], what woul—”

    Regular: *aggressively* “Coffee!”

    Me: “Okay, what ki—”

    Regular: “Dumb b**** lowlife! I said coffee!”

    Me: “Sir, please don’t use that language here.”

    Regular: “For f***’s sake! This is why I am rich, and you work at a dump like this! Probably so you can buy your drug money!”

    Me: “Sir, I—”

    Regular: “B****! WE SHOULD TAKE ALL YOU LOWLIFES, AND BURY YOU LIKE MAGGOTS!”

    Me: *tearing up* “Sir, plea—”

    Regular: “SHUT UP YOU FILTHY W**** B****! AND MAKE ME MY D*** COFFEE!”

    (My manager comes running out to see what’s going on. Before he can speak up, a small old lady next in line starts speaking.)

    Old Woman: “Now listen here, you ignorant rat! This woman has barely had a chance to speak! If we did what you said, and got rid of the lower classes, who would change your god-d*** diapers, and make you your morning cup of coffee?”

    Regular: “D*** you! I uh…” *turning to me* “I want my coffee, NOW!”

    Manager: “NO, YOU CAN LEAVE MY STORE BEFORE I CALL THE COPS!”

    (The regular turns even more red, and runs out of the store. My manager gives me the rest of the day off, as well as a free meal. The old woman also leaves me a $20 tip!)

    Putting The Loin In Tenderloin

    | Germany | Food & Drink, Themed Giveaway, Wild & Unruly

    (I am a female butcher. The butchery/preparation room is separated from the service area. I bring out a customer their meat, which is a whole beef tenderloin. It comes to almost 49€ per kilo. A moment later the sales girl comes into the preparation room.)

    Sales Girl: “Hey, you just sold the customer some tenderloin for over 100€, right?”

    Me: “Yes I did; is there a problem? He wanted the whole tenderloin.”

    Sales Girl: “He’s saying he never ordered anything. The store manager just grabbed him at the register, because he knew that customer bought something, but he didn’t pay for anything.”

    Me: “Oh, but I sold him the whole tenderloin, and it’s vacuum-packed.”

    (The store manager walks up to the counter, with the customer in question. One of the customer’s trouser legs is a bit more ‘filled’ than the other.)

    Customer: “She’s lying! I never bought anything!”

    Me: “Sir, I sold you a whole beef tenderloin. And… I think you hid it in your trousers.”

    (The customer denies, but the store manager threatens to call the police. The customer drops his pants in front of all employees and customers. He pulls out the whole tenderloin, still vacuum packed, and throws it into my face, then storms out. We get rid of the package pretty fast, and I get an icepack for my nose!)

    Insulting Jitsu, And Then It Hits You

    | CO, USA | At The Checkout, Themed Giveaway, Top, Wild & Unruly

    (I work near a campus which is currently in finals-week, so quite a few students come in early to get a pick-me-up before their exams. Five customers are in line; four regulars, followed by an impatient customer at the end. )

    Impatient Customer: “Gods! Why can’t this b**** work the cash register faster? I’ve got some important things to do!”

    Regular #1: “Calm down, buddy. She’s doing just fine.”

    Regular #3: “Yeah. Like what you have to do is important to any of us.”

    Regular #4: “Seriously. We’re all in a hurry here.”

    Impatient Customer: “Yeah? Well, he’s not!”

    (The impatient customer points at Regular #2.)

    Impatient Customer: “I’m getting in front of him!”

    (Regular #2 is very young, and looks like a college student at first glance. He also always comes in looking like he’s asleep, but gets in and out with no problem.)

    Impatient Customer: “This dumb-a** probably stayed up all night cramming for his test! Stop leaving s*** until the last second dumb-a**!”

    (The impatient customer starts forcing his way forward. As soon as he touches Regular #2, there is a blur of motion, and the impatient customer is flying towards a display. Another blur of motion occurs, and Regular #2 is standing in front of the display and the impatient customer is on the floor near the door instead.)

    Regulars #1, #3 And #4: “What just happened?!”

    Regular #2: “I didn’t want him crashing into the display and causing more work for this little lady here.”

    Me: “[Regular #2's name] has practiced martial arts since he was eight. He helps out at [local dojo I go to].”

    Regular #2: *to the impatient customer* “Also, aren’t you the lead for [name] with [company name]?”

    Impatient Customer: “How’d you know that?”

    Regular #2: “Because I’m the developer for the product you’ve requested from [other company name]. I’m going to be so glad to tell your boss this product isn’t viable, because his lead is impossible to work with. I do hope you enjoy your wait in line, because I’m going to personally make your workday miserable.”

    A Bit Light On Being Polite

    | Yonkers, NY, USA | At The Checkout, Technology, Themed Giveaway, Wild & Unruly

    (I’m buying an item that offers certain customization options, and I’ve requested that mine have quite a bit of work done. I’ve made a few mistakes explaining what I want, and each one means the employee has to start from the very beginning.)

    Employee: “Okay, I think it’s finally right. Can you take a look and confirm that all this is what you want?”

    (The employee shows me the screen.)

    Me: “Yeah, yeah, whoops. Sorry, this is wrong.”

    Employee: “I’m sorry, my mistake. Let me see if I can void that one item—”

    (The terminal goes black.)

    Employee: “MOTHERF—whoops! Sorry, shouldn’t have said that.”

    Me: “I’m sorry that my order is causing so much trouble.”

    Employee: “Dude, you have no freaking idea. I don’t care if your order takes an hour, you’re actually being patient. I’m going to do what it takes to make sure you get everything the way you want it.”

    Me: “I hope being minimally polite isn’t something that stands out so much from the—”

    (There’s a crash from the next checkout counter.)

    Other Employee: “But, sir, I ran the card four times, and it got rejected each time—”

    Customer: *holding an item and smashing it into the counter* “RUN THE F****** CARD! IT’S MINE!”

    Other Employee: “I never said it wasn’t yours!”

    Employee: “What was that about being polite?”

    Scanning Ahead

    | Helsinki, Finland | Extra Stupid, Technology, Themed Giveaway, Wild & Unruly

    (I work at a second-hand store that mainly sells games and consoles, but also some computers and computer accessories. A customer is standing near the scanners, so I go to help him.)

    Me: “Hi there, how can I help you?”

    Customer: “I need a copier.”

    Me: “Unfortunately we don’t carry those.”

    Customer: “What about these?”

    Me: “Those are scanners.”

    Customer: “You can make copies with those?”

    Me: “In a way, yes. You can scan an image, print it and you’ll have a copy. It’s an okay method if you only need a few copies once in a while. For big volumes it’s not really that great unless you have a really good printer.”

    Customer: “I don’t have a printer.”

    Me: “Well a scanner won’t be a good solution as a copier then, unless you buy a printer also. We don’t carry printers unfortunately, since used printers are very unreliable.”

    Customer: “That is just stupid! What is the point of this copy machine if you need other machines with it also?”

    Me: “That is a scanner. Its purpose is to convert documents and images to a form that a computer can—”

    Customer: “Wait! Why are you talking about computers? I don’t have a computer and I don’t want one! I see what you’re doing. You just want to make me buy useless stuff I don’t need!”

    Me: “I can assure you—”

    Customer: “You can assure me of nothing! I’ll take that one.”

    (The customer points to the cheapest scanner, smiling smugly.)

    Me: “You will have absolutely no use for that without a computer. And I must point out that we are not required to give refunds on functioning products. You really should not buy that.”

    Customer: “I’ll take it!”

    (The customer grabs the scanner and walks towards the check out. I follow him, and before the cashier rings him through I stop him for a moment.)

    Me: “Sir, again I advise you not to buy the scanner, and again I’m informing you we will not be taking it back unless it’s broken. It’s a lot of extra work for taking back functioning products. We need to do some paperwork and test the product again before reselling it. So please, for all our sakes, don’t buy it.”

    Customer: “Here’s the money!”

    (The customer pays and leaves. I put a notice in our system not to take the scanner back unless it’s really broken. A few days later, I’m called from the office to the cash registers, and there he is; the same customer.)

    Customer: “This here piece of s*** you sold me doesn’t work! I want my money back.”

    Me: “How is it broken?”

    Customer: “Completely! It doesn’t do anything!”

    Me: “So I won’t be able to scan anything with it?”

    Customer: “No you won’t!”

    (We have a testing computer set up on the buy-in counter. I go through the process of hooking up the scanner while the customer watches. With a pen I write something on a blank paper, scan it and print out the scan. I hand the two papers to the customer. It says “No refund” on both papers.)

    Me: “Seems to be working fine.”

    (The customer grabs the scanner and storms out. We watch him as he throws the scanner to the pavement and shatters it, jumps into his car, and speeds off.)


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