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  • Bigotry Comes In All Shapes And Sizes
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  • April Themed Story Giveaway: Creepy Customers!
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    Category: Themed Giveaway

    We Love To Deep Dish On Bad Customers

    | UT, USA | Bad Behavior, Food & Drink, Themed Giveaway, Time

    (It is five minutes to closing at our store when the phone rings. Policy requires that we answer until 11:30 during winter hours. I pick up and my friend and manager stands behind me.)

    Me: “Thank you for calling [store location]. What can I do for you tonight?”

    Customer: “I need two pan pizzas with sausage and pepperoni.”

    (I put the order in on the computer and look to the clock. It is now three minutes to close.)

    Me: “All right, sir. I’m going to have to put this in for carry-out, as we close in three minutes.”

    Customer: “Uh, no. I want it for delivery.”

    Me: “I’m sorry, but I can’t do that. We close at 11:30.”

    Customer: “Well the internet says you close at midnight. I want delivery.”

    Me: “Again, I can’t do that. We have cleanup to do, and we close in one minute. We are also on the winter schedule, and close a half hour earlier than summer hours.”

    Customer: “That’s f***ing stupid!”

    Me: “Sir, I’m sorry, but I can’t have you speak to me that way. If you like, you can speak to my manager about it. She’s standing right here, and has heard this entire conversation.”

    (He settles down. It is now after 11:30.)

    Customer: “Can’t you call it carry-out and just bring it to me?”

    Me: “No.”

    Customer: “Can I send you a picture of the web page?”

    Me: “You can, but it won’t make a difference. This is policy, sir.”

    Customer: “Fine! F*** you!”

    (He hangs up. I smile and put the phone down.)

    Manager: “He was pleasant.”

    Me: “I love people like that.”

    Manager: “Why?”

    Me: “They give me stories to tell.”

    Policy No Evil, Speak No Evil

    | ON, Canada | Bad Behavior, Themed Giveaway, Transportation

    (The call centre I work at specializes in roadside assistance. We have a script to follow to ensure that we get the customer the proper service. This call comes in at 9:20, ten minutes before the end of my shift.)

    Me: “Thank you for calling roadside assistance. How may I help you today?”

    Caller: “My car won’t open!”

    Me: “Okay, I can certainly help with that. May I have your policy number?”

    Caller: “Why do you need that?”

    Me: “So I can access your policy and confirm coverage.”

    Caller: “Fine! It’s [number].”

    Me: “Thank you. And may I have your first and last name?”

    Caller: “Just send someone!”

    Me: “I’d be happy to, ma’am, but first I need to verify the information in our files.”

    Caller: “I gave you my policy number! You don’t need anything else!”

    (We actually can’t go forward in the program without the customer’s name. I explain that to her and she eventually confirms her name.)

    Me: “I’m showing that you’re in Texas. And what is the year, make, and model of your vehicle, ma’am?”

    Caller: “You don’t need that! Stop asking so many questions! Just unlock my car!”

    Me: “Ma’am, in order to send out service, we have to know what type of vehicle needs to be unlocked. Different vehicles require different equipment.”

    (She argues with me for 5 more minutes. At this point, I am supposed to be off about 20 minutes ago. She finally confirms the vehicle.)

    Me: “What colour is that vehicle?”

    Caller: “God d*** it! Why are you asking so many questions?! I use this service all the time! They never ask me so many questions! Send me service now!”

    Me: *losing patience* “Look, Ms. [name]. We are required to ask these questions on every single call, so when you called us last time, you were most definitely asked all of this. If you want me to send someone to you right now, they’ll never find you because not only will they not know what car to look for, but they’ll be driving around the whole of Texas, since you haven’t told me where you are. Now, if you’ll answer the rest of my questions, I can dispatch someone to your location. Otherwise, I suggest you find a large rock.”

    (After that, she answered every question with no problem, and I found a locksmith who could be there in 15 minutes. The next day, I got an email from another rep saying that the woman had called back in to apologize for how she treated me!)

    Phoned Then Owned

    | Forster, NSW, Australia | Awesome Customers, Bad Behavior, Themed Giveaway

    (I work in the deli department of my local supermarket, and am calling out the numbers of the tickets.)

    Me: “Number 24? Does anybody have ticket number 24? Anybody at all?”

    (At this point, I think someone might have grabbed two tickets by accident off the ticket dispenser and decide to skip ahead to the next number.)

    Me: “Oh well, then… number 25?”

    (The customer with ticket 25 starts ordering what she wants, when suddenly the customer with ticket 24 storms over. She has clearly been on the phone.)

    Customer #24: *huffed voice* “Excuse me? I was before this lady. I was number 24!”

    Me: “Just one second, ma’am. I’ll serve you after this customer.”

    (Customer #25 smiles shyly at me.)

    Customer #24: “Well, I was before this lady!” *puts a rude smirk when referring to her* “Clearly, because I was number 24!”

    Me: “Well, I was calling your number for a good while before I started serving this lady. You weren’t even at the deli counter.”

    Customer #24: “I WAS STILL FIRST!”

    Me: “Ma’am, if you just let me serve this customer quickly, I’ll get to you in just a—”

    (Suddenly, Customer #25 decides they’ve had enough of Customer #24 and speaks up in my defense.)

    Customer #25: “Well, how the bloody h*** is he supposed to know he’s skipped someone when nobody answers his calls?! How’s he supposed to know you’re off in another aisle on the phone? You know it’s people like you that make his day so much worse!”

    Customer #24: *stomps off*

    Loss Of Hearing Vs Lack Of Respect

    | MA, USA | Bad Behavior, Health & Body, Themed Giveaway

    (Several months ago, I suddenly lost most of my hearing in one ear. I’m a singer and this has been devastating to me. Thanks to medication, it’s almost back to normal, but I have trouble with background noise and I’m very sensitive about the subject. I’m in my early 30s, and most people think I’m several years younger. I’m giving a tour of our winery, and one visitor has been very difficult through the whole tour. I’m at the last stop on the tour and explaining how the machines in the room work. The visitor starts motioning at me, but I have no idea what these motions mean.)

    Me: “I’m sorry, did you have a question?”

    Visitor: *mumbles something I can’t hear at all*

    Me: “I’m sorry, I can’t quite hear you, what did you say?”

    Visitor: “Could you speak louder?! I can’t hear you at all.”

    Me: *laughing a bit* “That’s a little ironic that I couldn’t hear you asking me to speak up because you couldn’t hear me.”

    (Apparently, she doesn’t see the humor in this.)

    Visitor: “You young people! You have no respect! You have no idea how it is not to be able to hear when you’re old! You should be in my shoes and not be able to hear well.”

    Me: “Actually ma’am, I’m hard of hearing myself. I know I’m not old, but I know what it’s like to not be able to hear. At least you were fortunate enough to have good hearing for most of your life.”

    Visitor: *a little taken aback* “Well, you just don’t… you don’t know—”

    Me: “I do know. And this concludes our tour. The exit is right here.”

    (She hurries right by me to leave and doesn’t make eye contact at all. However, the other members of the group pause to thank me for the tour and the information. One girl even said she wanted to give me a drink and a hug to try to make up for that difficult visitor. I appreciated that comment more than I can say!)

    He’s One Slice Short Of A Pie

    , | Grand Rapids, MN, USA | Bad Behavior, Bizarre, Food & Drink, Themed Giveaway

    (I have returned from delivering a pizza to the last customer of the night. Upon returning to the store, it is after closing time, so we begin cleaning and closing the store. The phone rings; we normally don’t answer the phone after closing time, but since I recognized the name on the caller ID as my last delivery, I decide to answer it.)

    Me: “Thanks for calling [restaurant]. I’m sorry we’re closed, but how can I help you?”

    Customer: “Yeah, I just had a pizza delivered and there’s a problem.”

    Me: “I’m sorry to hear that. What is the problem, exactly?”

    Customer: “Well, this has got to be some sort of joke or something.”

    Me: “Okay, what is the problem?”

    Customer: “I just sat down to eat my sausage pizza, and 7 of the 8 pieces are just fine, but the 8th piece doesn’t have any sausage on it.”

    Me: “I’m sorry, that shouldn’t have happened. How about I give you a $2 discount on your next purchase?”

    Customer: “Sure.”

    Me: “Okay, sorry again. Have a nice night.”

    (Before I can even turn around to walk away, the same caller ID rings again, so I answer.)

    Customer: *yelling very angrily* “I’m so mad right now! I can’t believe what I’m looking at! What, are you messing with me not putting sausage on one of the pieces of my pizza?!”

    Me: “I’m sorry, sir, it was an accident. Sausages are small and round, I’m sure after they were put on the pizza they rolled around when the cheese was applied. How about instead of a $2 discount, I mark you account for a free pizza on your next order? Would that fix it for you?”

    Customer: *calm now* “Yeah, that would be great, thanks.”

    (We once again finish the call and hang up. Again before I can turn around the phone rings with the same caller ID so I answer and greet the caller.)

    Customer: “YOU MUST BE PLAYING A JOKE ON ME! This must have been done on purpose! I’m gonna come down there and cut your heads off!”

    Me: “I’m sorry, sir! I just wanted to remind you that you’ll get a free pizza on your next order. Is that okay?”

    Customer: *calms down again* “Yeah, thanks.”

    (I quickly got off the phone while he was calm. We then quickly locked up and went home for the night without cleaning up the store, in case he was truly coming down to cut our heads off.)


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