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    Category: Themed Giveaway

    Calling Them Out(age)

    | Plymouth, England, UK | Bad Behavior, Themed Giveaway

    (It is the final few hours of my twelve hour shift. We have a scheduled system outage, which customers have been warned about for some time. There is a message whenever a customer dials, long before they have to select all of their options to reach us, informing them of the outage and the fact that apart from giving information, no one on the company can perform any action as there are NO computers. As a result, we get maybe one call every hour.)

    Me: “Hello, you’re through to the billing department. How can I help you today?”

    Customer: “I would like to pay my son’s bill, please. He’s been cut off.”

    Me: “I’m sorry to hear that, but there is nothing I can do for you this evening due to the scheduled outage. If you would like to call back tomorrow—”

    Customer: “Isn’t there someone else who can do it?”

    Me: “No, I’m sorry. The whole company is out at this time.”

    Customer: “What about in India?”

    Me: “I’m sorry. As I’ve said, the whole company is out until about midday tomorrow, as per the message—”

    Customer: “What about a manager? I need to pay this! My son’s phone has been cut off!”

    Me: “I understand your frustration, but there are no computer systems at all in the whole company. That means Plymouth, the call centres in North Tyneside, the fraud department in Bristol, and our colleagues in Mumbai.”

    Customer: “This is completely unacceptable! How am I meant to know about this? What is my son supposed to do? He is cut off! You are deliberately not helping me! I demand to speak to your manager! I—”

    Me: “You know what? I am a very good CSR. I do my job well. I am tired of having this conversation with someone who is being willfully ignorant. You have been warned about this outage for the last month, and to get to me you had to bypass at least two messages informing you of the problem. I have explained several times that the entire company is out. And you are completely right, I don’t care that your son was cut off, because you have had over a month to make this payment and it is extremely late. If you wish to avoid this situation in future I suggest you pay on time. Good night.”

    Not Wii-motely Possible

    | CA, USA | Bad Behavior, Holidays, Themed Giveaway

    (It’s New Year’s Day at a popular gaming retail store. A disgruntled customer who appears to be a little caffeinated and twitchy walks up to the cashier, who also happens to be the assistant manager. He slams a Nintendo Wiimote in poor condition on the counter. Not only has it clearly been used, but it’s crusty and looks very unsanitary.)

    Customer: “Listen, I know you guys can’t give cash refunds without the receipt, but you’re going to have to do it. I’m the customer, so I’m right.”

    (The assistant manager remains silent and looks at the Wiimote, obviously hesitant to touch it.)

    Customer: “I used to work for [name of game shop] 10 years ago, so I know how things work! Give me my cash!”

    (My assistant manager looks to the cashier knowingly.)

    Customer: “If you want, I can call the manager and he’ll tell you to do it! Give me my cash now!”

    Assistant Manager: “You’re more than welcome to call the manager, but if you worked for [name of store] 10 years ago, then you should know things may have changed. The manager you used to know probably doesn’t even work for this chain anymore.”

    Customer: “Give me my f***ing cash!”

    Assistant Manager: “You just crossed the line by cussing, sir. There are children present. I’m going to have to ask you to leave.”

    Customer: “I’m the f***ing customer!”

    Assistant Manager: “Get out!”

    Customer: “F*** you! You guys are f***ing retards!”

    (The customer storms out of the store after grabbing his Wiimote.)

    Me: “Well, that’s one way to start of the New Year!”

    Assistant Manager: “Coming in here and cussing is not a good way to get what you want. I hadn’t even said ‘no’ yet. Although even if I could give him a cash refund for a ‘used’ controller, it was so crusty and disgusting that it looked like he dropped it in the toilet and then used it!”

    Forever Unatoned

    | Richmond, VA, USA | Bad Behavior, Criminal/Illegal, Family & Kids, Themed Giveaway, Top, Wild & Unruly

    (Being close to a bad part of town, we’d often get unruly kids with nothing better to do than to hang out in our store. It is usually the same group of kids, and they always happen to break something during every visit. After breaking a football game display (by cleverly playing football with it), we issue a permanent ban. The following takes place within a year. The next day…)

    10-year-old Gang Leader: “Why won’t you let us in?”

    Manager: “You keep breaking our stuff.”

    10-year-old Gang Leader: “F*** you! I’ll break what I want!”

    Manager: “And that’s why we banned you. Leave. Now.”

    (A week later…)

    10-year-old Gang Leader: “Let us in! We’ll be good!”

    Manager: “Not happening.”

    10-year-old Gang Leader: “Fine, this place sucks! We’ll go to the other store, then you’ll be happy!”

    Manager: “Will you buy something from there?”

    10-year-old Gang Leader: “No.”

    Manager: “Then I don’t care where you go.”

    (A month later…)

    10-year-old Gang Leader: “Hey man, it’s been a month. We’ve learned our lesson. Let us in or we’ll tell our parents!”

    Manager: “We have enough video surveillance saved of you guys to press charges. You really want to let your parents know about this?”

    (They leave silently. A few months later…)

    10-year-old Gang Leader: “Hey, I’m not sure if you heard, but the manager unbanned us!”

    Me: *calling their bluff* “He’s in the back, let me check.”

    (He actually had the day off. The gang runs away. Finally, a year goes by, and we haven’t seen or heard from the kids at all. When they show up, my manager is about to kick them out, when I interject.)

    Me: “Listen, I think these kids got the message that we’re serious. They haven’t bothered asking to be let in for a whole year, and here they are, politely asking to be let back in. Let’s give them a second chance!”

    Manager: “Fine, but they’re your responsibility.”

    Me: *to the kids* “Alright guys, it’s been a whole year, and I’d like to think you learned your lesson. I convinced the manager to let you in, but do anything bad again, and it’s back to being banned. Deal?”

    10-year-old Gang Leader: “Deal.” *he then drops his pants and flashes a group of adults*

    Me: “BANNED FOREVER, AGAIN!”

    His Opinion Carries No Weights

    | KY, USA | Bad Behavior, Bigotry, Health & Body, Themed Giveaway, Top

    (My friend and I are both overweight, so we decide to start going to the gym to lose weight and get in shape for the first time in our lives. She is a bit self-conscious and is hesitant to go at first because she is afraid others will stare. After a couple of weeks, she stops worrying because most people at our gym go about their own business. We’d never had a problem until one day, when she is jogging on the treadmill.)

    Rude Member: “Hey, fat b****! Why don’t you get off the treadmill before you break it?”

    My Friend: *stops jogging* “What?”

    Rude Member: “Get the f*** off the treadmill! Your fat a** is going to break it! Let someone who weighs less than Shamu use it! Just go away and take up space at [fast food restaurant], where you belong.”

    (My friend, looking like she’s about to cry, steps off the machine.)

    Rude Member: “You fatties are a waste of space! You just eat everything in sight and lounge about, getting fatter, and then you complain about your weight. Why don’t you ever do something about it?”

    My Friend: “Excuse me?! You just told me to get my fat a** off of a treadmill, where I was exercising, and go to [fast food restaurant]. Then you have the audacity to tell me that I only sit around eating and not doing anything to lose weight? Get the h*** out of my face, you f***ing jerk!” *gets back on her treadmill and resumes jogging*

    Rude Member: “I hope they charge you double when you break the machines, you cow!” *stomps away*

    (Later, I saw the manager tearing up the rude member’s gym membership right in front of him. He had been informed of the whole incident by several other members!)

    Breast To Be Aware Around Bigots

    , | Melbourne, VIC, Australia | Bad Behavior, Bigotry, Food & Drink, Themed Giveaway, Top

    (I’m a male shift manager at a popular drive-thru fast food chain. I’m 19 and the only manager on duty. I am doing my rounds when I overhear an argument.)

    Customer: “You f***ing b****! You obviously don’t know what the f*** you’re doing! Ten f***ing breast pieces!”

    (At this point the 15-year-old server runs out of the serving window area in tears and begs me for help. I send her on a break and approach the customer warily.)

    Me: “Sir, what seems to be the issue?”

    Customer: “Who the f*** are you?”

    Me: “I’m the manager on duty, sir. Is there-”

    Customer: “You? The f***ing manager? You’re f***ing 12!”

    Me: “Sir, I’m 19 and I’m—”

    Customer: “That b**** wouldn’t give me ten breast pieces of chicken in my ten piece box!”

    Me: “Unfortunately, she was correct and we are unable to do that. Only one in every nine pieces of chicken is a breast piece, and in order to fill your request we would have to cook an extra 81 pieces, which would severely affect our profit margin. Could I suggest the fillet—”

    Customer: “You’re a f***ing f** aren’t you? You’re one of those queers!”

    Me: “Sir, I’m going to have to ask that—”

    Customer: “F***ing f** boy!”

    (The customer then descends into a tirade of graphic descriptions of the sexual acts he would expect me to perform as a homosexual. I’m finding it difficult to maintain composure at this point.)

    Me: “Sir, if you do not stop immediately I’m going to have to call the police.”

    Customer: “You wanna fight me, f** boy? I’ll f***ing kill you.”

    (The customer gets out of his car and lunges at the window. I slam it shut and lock it.)

    Customer: “Come out here and fight me, you queer!”

    Me: “Sir, I cannot help you any more. Please leave my drive-thru immediately or I will call the police.”

    Customer: “You can’t make me! Give me my f***ing chicken!”

    (I pull out my phone and dial the police. As I’m explaining the situation, the customer has reverted to his tirade of sexual comments aimed at me.)

    Me: “The police are on their way. You can either leave the store now or be removed.”

    Customer: “You little f**! I’ll be back f** boy, just you f***ing wait!”

    (The customer roars off. I’m shaking and my voicing is cracking at this point, having maintained composure for so long, but I stay at the serving window so I can explain the delay to the next few customers, and apologise to the next car, who witnessed the entire episode.)

    Me: “Hi, welcome to [fast food restaurant], I’m so sorry about the delay there, I was un—”

    Customer #2: “He’s right! You are a f***** aren’t you!”

    (Worst shift I ever had.)


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