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    Category: Themed Giveaway

    Not Really Framing A Good Argument

    | Mankato, MN USA | Crazy Requests, Themed Giveaway

    (I work in arts and craft store’s frame shop, which is located in a very small strip mall.)

    Customer: “I really need something framed today. It’s urgent.”

    Me: “Sure! We can do an express framing by picking out a ready-made frame on the floor and cutting a custom mat.”

    Customer: “But I really want that frame.”

    (He points to a corner sample on our wall display. We have over 400 samples.)

    Me: “Well, that is a custom frame molding and we can order that for you, but it will take two weeks to complete.”

    Customer: “No, I really need it today. That’s the one I want. Can you get it done by 6 pm?”

    (As he says this, he can see my entire work room over my shoulder, which is obviously too small to hold any lumber, much less enough for 400+ frames.)

    Me: “I’m sorry, sir. We don’t make any of these frames in-house. If you really want that frame I will have to order it from our central warehouse, who will cut and join it before sending it to my shop. If you are in a hurry, there are two frames we sell on our sales floor that I think would be very similar to the custom frame sample you like. They would look great!”

    Customer: “But you’re a frame shop! Why don’t you make the frames here?”

    Me: “Sir, if you look behind me, you’ll see my entire frame shop. We don’t have the room to store all of the frame materials so we use a warehouse.”

    Customer: “That’s ridiculous! You should make them here!”

    Me: “Sir, we offer over 400 different frames. If we kept enough lumber in stock to fulfill the frame-size request of each frame-type for each customer, we would need a building the size of [local national chain hardware store].”

    Customer: “Oh…”

    Take A Trip Down Memory Fast Lane

    | Whitehorse, Yukon, Canada | Crazy Requests, Themed Giveaway, Transportation

    (A caller is on the phone:)

    Caller: “My car was in for an inspection just over a year ago. Do you remember what repairs it needed?”

    Me: “Hmm, that’s close to 10,000 work orders ago. That would be a ‘no.’”

    Customer: “I think it was around $700. What could that be?”

    Me: “Time for another inspection?”

    The Poster Child For Unreasonableness

    | Mankato, MN, USA | Crazy Requests, Themed Giveaway

    (A customer has a very, very old and tattered poster. Since she doesn’t want all of the poster framed, we talk about having it cut down in size. I always advise that customers research the value of their artwork before cutting.)

    Customer: “It could be worth a lot of money.”

    Me: “That’s true. We can save this order as an estimate until you can look it up and see what the value is before you cut it.”

    Customer: “How do you do that?”

    Me: “Since there isn’t a title, I would suggest you look it up on the internet by the band and the date on the poster.”

    Customer: “Oh! I know!! I could order a copy and cut that to fit instead!”

    Me: “Perhaps. It’s really very, very old but I suppose you might find possibly another copy online.”

    Customer: “Okay! You go check and I’ll wait.”

    Me: “I’m sorry, ma’am?”

    Customer: “Can’t you look it up? Don’t you have a list of posters or something?”

    Me: “But you brought this poster in. It’s not one we sell in the store.”

    Customer: “But isn’t there a list?”

    Me: “There isn’t a comprehensive list of all posters ever made, no.”

    Customer: “But how will you order it for me?”

    Me: “Unfortunately, I can’t. We’re a frame shop and do not offer poster-ordering as a service. And to be honest, this is so old that it may take you a few weeks to track down another copy, if it even exists.”

    Customer: “Well, that doesn’t help me, now! Does it?!”

    Attempting To Mask Out Stupidity

    | Australia | Crazy Requests, Technology, Themed Giveaway

    (Our store does basic restoration services.)

    Customer: “I have these photos of a masquerade ball.” *holds up photos with people with full masks on* “I need you to photoshop the masks off.”

    Me: “Unfortunately, sir, it is impossible for me to remove a mask of the person.”

    Customer: “But I need to know who they are!”

    Me: “If you have a different photo of the peoples faces, I can photoshop their face on, but it is impossible to remove a mask on a still photograph.”

    Customer: “This is ridiculous. If CSI can do it why can’t you?”

    This Conversation Goes Round And Round

    | Whitehorse, YT, Canada | Crazy Requests, Themed Giveaway, Transportation

    (A customer phones in and wants a quote on a very specific tire and size.)

    Me: “I’m sorry, but [Brand] doesn’t make that winter tire in that size.”

    Caller: “When will you be getting them in?”

    Me: “They don’t make that tire in your size.”

    Caller: “If you order them in for me during the sale, can I still get sale price?”

    Me: “Sir, they DON’T make that tire in the size you need.”

    Caller: “Do you think I could get a rain check for them then?”

    Me: ‘Sir, we can’t issue you a rain check for a tire that they… don’t… make!”

    Caller: *Click*


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