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    Category: Theme Of The Month

    It’s A Grey(hound) Area

    , | Calgary, AB, Canada | Pets & Animals, Theme Of The Month, Transportation

    (I was working in the call centre for a well-known bus company named after a type of dog. An ad was running at the time for a companion fare (buy one, get one) and it featured images of the type of dog the company is named after. One afternoon I get a call in regards to the pricing and rules for the fare. After giving this info the caller has one last question:)

    Caller: “So, to use this companion fare, does my companion HAVE to be a dog?”

    Two Can Whine For Ten Dollars

    , | Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money, Theme Of The Month

    (I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99″ coupons.)

    Customer: “I’ll have this, please.”

    Me: “No problem. Would you like to add anything else?”

    Customer: “No, thank you. Just the two meals.”

    Me: “All right, your total is $11.70.”

    Customer: “How much is it after the coupon?”

    Me: “That is the price with the coupon. You wanted to use the two can dine, right?”

    Customer: “Yes, but why is it that price? The coupon says $10 on it.”

    Me: “Oh, the $10 is the price before tax, so that makes the difference.”

    Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”

    Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”

    Customer: “But it says $10 here. So I only owe you the tax.”

    Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”

    Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”

    (He stormed off muttering about how we were too dumb to honour our own coupon.)

    I’m Not Even Here Right Now

    | The Netherlands | At The Checkout, Money, Theme Of The Month

    (I’ve just found the piece of underwear I was looking for, from the mall’s own brand. The closest check-out happens to be their shop-in-shop lingerie store, so I go there to let the cashier ring up my item.)

    Cashier: “That’ll be [total]. Would you like to get a savings card?”

    Me: “Perhaps. What does it get me?”

    Cashier: “€5 off on your next purchase at [Lingerie Store], over €25 and up.”

    Me: “Oh, no thanks. I never shop here.”

    Cashier: *gives me a strange look*

    Me: “I mean, I never shop for €25 here at [Lingerie Store].”

    Cashier: “Oh…” *hands me the receipt* “Well, have a nice day, then.”

    No Follicular Coupon Is A Folly

    | Pittsburgh, PA, USA | Bizarre, Crazy Requests, Health & Body, Theme Of The Month

    (A man comes up to the pharmacy registers to purchase a bottle of hair growth product. These items come with coupons attached to the box so customers receive instant savings.)

    Customer: “I’d like to purchase this, and I have a coupon for it.”

    Me: “Excellent. I’ll ring this up for you.”

    Customer: “I also have two coupons from previous boxes that I forgot to use before but I don’t have them with me. You can just take the ten dollars off my purchase now, though.”

    Me: “I’m sorry, sir, but unfortunately I can only use one coupon per purchase of this item as it says here at the bottom of the coupon.”

    Customer: “Well, I didn’t get to use them before so I would like to use them now.”

    Me: “So you would like me to give you a discount for coupons that you do not currently have with you today?”

    Customer: “Yes. I don’t see what the problem is.”

    Me: “I’m sorry, sir, but that’s not the way it works.”

    Customer: “Well what do you expect me to do with the coupons, then?”

    Me: “Give them to your friends or relatives?”

    Customer: “They won’t use them. They have hair!”

    Don’t Discount The Customer’s Ability To Discount, Part 3

    | MA, USA | At The Checkout, Crazy Requests, Theme Of The Month

    (I work for a popular pharmacy/retail chain. We have a rewards card that can be linked to a customer’s online account or their mobile app that gives them the ability to send coupons directly to their card electronically, eliminating the need for paper coupons. The customer simply scans their card at check out and their coupons will appear to me, the cashier, and I can put them in right from there.)

    Customer: “I was supposed to have a 25% coupon on there.”

    (No coupon popped up at the end of the transaction, meaning the coupon either expired, or she did not complete the sending process.)

    Me: “I’m sorry, but a coupon didn’t pop up.”

    Customer: *exasperated sigh, giving me a look of disgust* “Well, that SUCKS.”

    Me: “I know, Sorry about that. The new coupon system can be a pain in the neck. Do you have the coupon anywhere I can see so I can—”

    Customer: *cutting me off in a very rude tone* “You know what? Just take it! This f****** sucks!”

    (The customer then flung the nail polish at my chest and stormed out of the store!)

    Related:
    Don’t Discount The Customer’s Ability To Discount, Part 2
    Don’t Discount The Customer’s Ability To Discount

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