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  • October Theme Of The Month: Coupon Complications!
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    Category: Theme Of The Month

    Save Us From The Super Savers

    | San Antonio, TX, USA | At The Checkout, Bad Behavior, Theme Of The Month

    (Every week, we have coupons such as 25% off or a certain dollar price off of a product. You have to choose only one coupon as it states in the small text, but one customer always comes in and refuses to accept it. We have a deal on Sharpies reduced to $2.00. You either get $1.50 off or 25%. She brings all the sharpies we have stocked.)

    Me: “Will that be all for you?”

    Customer: “Yes.” *hands me about 20 coupons for $1.50 off and 25% off*

    Me: “Ma’am, you must choose one coupon to use and only one coupon per transaction.”

    Customer: “The coupon doesn’t say that.”

    Me: “Yes. If you read here it says only one coupon per person per transaction and it’s not valid with any other offer. You can only get $1.50 off one or you can take 25% off your entire purchase.”

    Customer: “Well, I’ll only take one, then!”

    (We have to take all the sharpies back. She comes in the next week with a price match of Crayola markers for $0.97 and a $1.00 off coupon. She again, has every box we have in stock.)

    Me: “Ma’am, we cannot give you $1.00 off an item that is $0.97. I can ring them all up for $0.97 or I can take $1.00 of one of the boxes.”

    Customer: “Why? Let me see your manager.”

    (My manager comes and explains the coupon to her and tells her it states in the small print, one coupon per person per transaction.)

    Customer: “Can’t I just do separate transactions?”

    Manager: “No.”

    Customer: “I’ll take one, then!”

    (After she left I asked my manager if we could just ban her.)

    Causing Bay-hem

    | Syracuse, NY, USA | At The Checkout, Movies & TV, Theme Of The Month

    (Unfortunately, customers often receive gift cards from another popular chain of movie theaters as gifts, as they are sold in retail stores as preloaded gift cards. So we often get this sort of thing.)

    Customer: “Two for [Movie], please!”

    (The customer places a gift card for our competitor on the register.)

    Me: “I’m sorry, sir, but we are [Theater], not [Competitor], so I cannot accept this card.”

    Customer: “You’re kidding, right? My grandma got this for me! It says right on it ‘cinemas.’ See?”

    (Shoves gift card in my face.)

    Customer: “CIN-E-MAAAAS. Right there. And it’s all going to the movie company anyway, so you should take it.”

    Me: “I can’t accept gift cards for another theater. I’m sorry.”

    Customer: “Why not?”

    Me: “Because your grandma paid money to our competitor for this gift card, and you’d be getting tickets from us for free.”

    Customer: “But the movie company will pay you back.”

    Me: “That’s not how this works, sir.”

    Customer: “Give me the number for the movie company.”

    Me: “I don’t have that, sir.”

    Customer: “Yes, you do! They pay you to work here. Give me the number of the movie company!”

    Me: “[Theater] pays me to work here. I can give you their corporate number if you wish.”

    Customer: “Yes! GOD!”

    (I give him the number to corporate and proceed to hear him yelling into the phone that he wanted to speak to ‘Steven Spielberg or Michael Bay or one of those guys.’ The worst part? Just to shut him up, they authorized a free replacement gift card for him, which I was forced to honor at that time, and the whole time the man was mumbling about how he was right and ‘at least the directors understood him.’)

    October Theme Of The Month: Coupon Complications!

    | Not Always Right | Announcements, Theme Of The Month
    Introducing October’s Theme Of The Month: Coupon Complications!

    Entering is easy:

    1. Submit a funny or interesting story about this month’s theme: Coupon Complications. Share a story about coupons making the transaction harder, not easier!
    2. At the end of the month, we’ll feature our favorite Theme Of The Month stories in a roundup!

    Must Think They Were Dragonborn Yesterday

    | NB, Canada | Bizarre, Hotels & Lodging, Theme Of The Month

    Me: “Thank you for calling [Hotel]. How can I help you?”

    Caller: “My name is warrior… and I’m lost.”

    (Music plays in background, and the caller goes on about fighting and being lost.)

    Me: “Can I have your name, sir?”

    Caller: “My father was a paladin.”

    (At this point my coworker took the headphones to listen in. It was a prank call, and at least it was entertaining.)

    They’re Behind The ‘Shall Not Pass’ Signs

    | Jewel Cave, SD, USA | Geeks Rule, Geography, Theme Of The Month, Tourists/Travel

    (We are on a group tour through caves, 200-300 feet underground. There are metal stairs and viewing platforms along the path. At each platform, a park ranger will describe what we are seeing, talk about the cave’s exploration history, and answer any questions. One question comes from a young teen girl on the tour. )

    Girl: “Are there balrogs in these caves?”

    Park Ranger: “Ball rocks?”

    Girl: “BAL-rogs, from Lord Of The Rings?”

    Park Ranger: “Uh, not that I know of…”

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