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    Category: Theme Of The Month

    Assumptions Are The Devil

    | MO, USA | Bad Behavior, Religion, Theme Of The Month

    (I work in a sandwich shop. I’m working the front counter and taking an order from a couple in their 60s or 70s.)

    Customer: “What’s that you’re wearing?” *she points to my the Egyptian ankh I wear as a necklace*

    Me: “It’s an ankh. It’s an Egyptian symbol of life.”

    (Customer talks quietly to her husband for a moment then turns back to me.)

    Customer: “Do you think it gives you special powers?”

    Me: “No, I just like the symbol and life.”

    (Customer confers with her husband again then asks, deadly serious.)

    Customer: “So, do you worship the devil?”

    Me: “No. I also don’t insult people just because I don’t understand them.”

    Thankful For Diwali

    | Edmonton, AB, Canada | Crazy Requests, Religion, Theme Of The Month

    (I work customer service for a large Canadian grocery retailer. This exchange takes place just around Thanksgiving, when we had signs for Diwali and Halloween as well.)

    Customer: “Excuse me! What are these signs?”

    (She gestures to the purple signs above a display of flower which read ‘Happy Diwali’.)

    Me: “Those are signs for Diwali. It’s the Indian Festival of Lights, celebrated by a billion-plus people worldwide.”

    Customer: “Take it down.”

    Me: “…I’m sorry?”

    Customer: “Take it down. I don’t like it. How racist.”

    Me: “I assure you the holiday is not racist, as everyone is invited to participate if they would like to, and the deals we have for the holiday are applicable to all customers.”

    Customer: “But I don’t get to participate! I don’t like it. I want you to take it down.”

    Me: “Well, do you celebrate Thanksgiving?”

    Customer: “Yes. But these people are—”

    Me: “—These people may not celebrate Thanksgiving, or Halloween, or Christmas, and we are an equal opportunity employer, so we accommodate several cultures and their respective traditions. As well as Diwali, we market for Chinese New Year’s and Eid.

    Customer: “You must take this sign down, or I will be calling head office.”

    Me: “You can get their number at the customer service desk. Head office sent us these signs. They also wished their Indian employees a Happy Diwali. If you have any other questions, I’ll be happy to help; otherwise, I’m afraid we cannot continue this discussion.”

    Customer: “Fine! I’ll call them! I’ll be sure to give them your name, too!”

    Me: “That’s quite all right with me. My name is [distinctly North Indian name] and I hope you have a happy Thanksgiving. Happy Diwali, as well! “

    Tat Settles That

    | NC, USA | Religion, Theme Of The Month

    (I am standing in line behind a little old lady. I am covered in tattoos.)

    Cashier: “Your total is $8. Will that be cash or credit?”

    Little Old Lady: “I don’t have a credit card! And I only have $5 in cash!”

    Me: “Excuse me, ma’am, I have a few dollars you can borrow.” *holds out cash*

    Little Old Lady: *turns around and sees me* “NO! I WILL NOT TAKE MONEY FROM A DEVIL WORSHIPER LIKE YOU! And look! You are buying cigarettes! Your generation will ruin us!” *storms out without paying*

    Cashier: *to me* “She was buying tobacco and cigarettes!”

    April Theme Of The Month: Losing My Religion!

    Announcements, Theme Of The Month
    Introducing April’s Theme Of The Month: Losing My Religion!

    Entering is easy:

    1. Submit a funny or interesting story about this month’s theme: Losing My Religion. Share a story where the customer uses religion in a surprising way!
    2. At the end of the month, we’ll feature our favorite Theme Of The Month stories in a roundup!

    Refunder Blunder, Part 10

    | ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Theme Of The Month

    (The store opens five minutes early and a customer comes in specially to make a return.)

    Customer: “I was hoping to exchange these chips and get a different flavour.”

    Supervisor: “Do you have a receipt?”

    Customer: “No.”

    Supervisor: “Well, these are still well before their expiry date…”

    (She looks at the second bag.)

    Supervisor: “Oh, this is a flavour we don’t carry.”

    Customer: “I’m just hoping to exchange them.”

    Supervisor: “I understand that, but we don’t carry this product.”

    Customer: “All I want to do is exchange these chips for another flavour in the same brand.”

    Supervisor: “Sir, I’m sorry, but we’re not even really supposed to do returns without a receipt, and I can say quite confidently that you didn’t buy them here.”

    Customer: “I KNOW I didn’t buy them here, but I don’t understand why I can’t return them here.”

    Supervisor: “You don’t understand why I won’t return something we don’t sell?”

    Customer: “…I don’t want to talk to you anymore.”

    Related:
    Refunder Blunder, Part 9
    Refunder Blunder, Part 8
    Refunder Blunder, Part 7

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