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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    It’ll Click Eventually

    | England, UK | Technology

    Me: “Welcome to the IT service desk. How can I help you today?”

    Customer: “I’m trying to click on the power button, but for some reason it’s not working.”

    Me: “The power button?”

    Customer: “Yeah, you know, the one on the bottom right of the screen, with the green light? I’d have thought the help desk would know what a power button is.”

    Me: “Sir, I’m afraid you don’t actually click on the power button. It’s a physical object and needs to be pressed with your finger.”

    Customer: *slight pause* “I don’t get it. I’ll go back and try again…”

    You’re Really Pushing My Buttons Today

    | Oregon, USA | Technology

    (I am an administrator at a computer lab.)

    User: “Hey, can I use one of your computers?”

    Me: “Sure, station #3 is free.”

    User: “But the screen is dark.”

    Me: “It’s just the screen saver. Press a button, and it’ll go away.”

    (She presses the power button, effectively turning the computer off.)

    User: “But it’s still dark!”

    Fax Me Up, Scotty

    | California, USA | Technology

    Facsimile, Not Facsteleporty

    (A middle aged woman rushes in and hands me a sheet of paper.)

    Customer: “Can you fax this page to [number] for me?”

    Me: “No problem!”

    Customer: “I’m just going to run next door for a coffee and be right back.”

    Me: “Sure.”

    (The customer returns after 10 minutes.)

    Customer: “You didn’t fax it yet?!”

    Me: “Yes, I did actually. It went through fine.”

    Customer: “No, you didn’t! I can see my paper laying right there!”

    PDF: Please Don’t Fuss

    | Pittsburgh, PA, USA | Technology

    Me: “Do you have a PDF file?”

    Customer: “That’s redundant!”

    Me: “I’m sorry?”

    Customer: “PDF stands for ‘printable document file.’”

    Me: “Sir, I’m sorry but PDF stands for ‘portable document format.’”

    Customer: “No, it doesn’t! It’s ‘printable document file!’”

    Me: “One moment please.”

    (I open up a browser, look up “PDF”, and turn the computer monitor around for him to see.)

    Me: “Sir?”

    Customer: *leaves without saying another word*

    Ph.Duh

    | Nebraska, USA | Technology

    (Note: I’m doing tech support for a college professor.)

    Me: “Can I have you look at the lights on the modem?”

    Professor: “Yep, looking now.”

    (There’s a lengthy pause while I wait for him to look. After he doesn’t say anything for awhile, I decide to ask.)

    Me: “So, what are they doing?”

    Professor: “Oh! Let me go look…”

    (This goes on for another 15 minutes, where he doesn’t answer a single question I ask. I eventually manage to get him to plug a ethernet cable in, but it is still saying a cable is unplugged. He still will not not listen to me and goes on doing his own thing. Five minutes later…)

    Me: “What port is the ethernet cable plugged into?”

    Professor: “The only one it goes into.”

    Me: “And what is the other end plugged into?”

    Professor: “The computer…”

    Me: “And the other end?”

    Professor: “Well, it’s not plugged into anything.”

    (I try to keep my calm, despite being exasperated.)

    Me: “Can you plug that into the modem please?”

    Professor: “Well, now it works. So what did we do?”

    Me: “We plugged it in…”

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