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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    You Can’t Even Picture It

    | Melbourne, VIC, Australia | Extra Stupid, Technology

    (I am helping someone over the phone with a computer issue they are having.)

    Me: “Okay, could you take a print screen shot of the issue and email it as an attachment to us?”

    Customer: “Sure.”

    (A few minutes pass and the email comes through. The customer had taken a picture of the computer screen with their phone, printed it, taken ANOTHER picture of that, and sent it!)

    Must Go To A Happy-Apping Church

    | UT, USA | Awesome Customers, Religion, Technology, Top

    (I work for a large, nationwide cellphone retailer in their customer service call center. I’m trying to assist a customer with troubleshooting her smartphone which is doing a number of odd things.)

    Customer: “The screen freezes, applications crash, it’s going slow, and calls drop. Once the screen goes into sleep mode on a call I can’t get it to come back up, but then I can’t get it to automatically go into sleep mode otherwise. Someone else has to hang up otherwise the phone will just keep going on the call. On top of all that, the camera. OH, THE CAMERA! It will randomly take pictures! I don’t even have to have the camera up! The flash will go off and a picture appears on the screen!”

    Me: “Wow… sounds like you need a priest, not a technician.”

    Customer: *without skipping a beat* “THE POWER OF CHRIST COMPELS THEE! THE POWER OF CHRIST COMPELS THEE! THE POWER OF CHRIST COMPELS THEE!”

    Me: “Thank you… That made my night.”

    About To Get Charged With Low Battery

    | USA | Crazy Requests, Technology

    (I work for a security company that installs alarms into residences. I have received an alarm indicating the customer’s alarm system has a low battery so I’m calling to notify them.)

    Me: “This is your alarm company calling. May I speak to Mr. [Name]?”

    Customer: “What the h*** do you want?”

    Me: “Your alarm system sent us a low battery signal.”

    Customer: “Low battery? What the h*** does that even mean? Is someone trying to break in?”

    Me: “No, sir. It means the backup battery is low and needs to be changed.”

    Customer: “The alarm system is plugged in; there is no battery. Send the police. I think someone is tampering with the system.”

    Me: “I’d be happy to do that for you but—”

    Customer: “JUST SENT THE D*** COPS!”

    Me: “Okay, sir. Will do.”

    (I explained the situation to the police department, and they weren’t too happy about having to respond to a low battery signal. They intended to make sure the customer learned the difference between an emergency signal and a low battery!)

    Filmed Before A Live Stupid Audience

    | AZ, USA | Bizarre, Extra Stupid, Movies & TV, Technology, Top

    (As I am walking through the store a customer approaches me from the electronics section holding a DVD of an old classic film.)

    Customer: “Excuse me, young lady. I have a question about this movie?”

    Me: “Yes, sir?”

    Customer: “Is it alive?”

    Me: “I’m… I’m sorry but I don’t understand. The DVD you’re holding is an inanimate object. It is not alive.”

    Customer: “No, I mean is it live, as in ‘filmed before a studio audience’?”

    Me: “No, sir. I’m fairly certain all movies are filmed on closed studio sets.”

    Customer: “Okay, but is it still live? Isn’t ‘live’ better, like organic?”

    Me: “No, that disc you’re holding is a recording.”

    Customer: *blank stare*

    Me: “If it was live then it would mean the actors were performing as you were watching it.”

    Customer: “And they’re not?”

    Me: “No, sir. That movie was made a long time ago. Most of those actors have died of old age by now. They filmed the movie once and moved on with their lives. But they are definitely not performing live.”

    Customer: “But if they’re dead then how can I watch them now?”

    Me: “Because it’s a recording.”

    Customer: “Then who’s doing the movie?”

    Me: “THEY did. They stood in front of a camera and made the movie. Then they took the film, and eventually made it into a DVD, and now here it is.”

    Customer: “I don’t get it.”

    Me: *sigh* “Okay. Do you have pictures from when you were a kid?”

    Customer: “Yeah….”

    Me: “You know how your parents pointed a camera at you and now you can look at them years later, even though you grew up and aren’t reenacting those pictures as your childhood self every time someone looks at them?”

    Customer: *gradually dawning expression*

    Me: “There you go.”

    The Movie Tale Is In The (Lack Of) Telling

    | Israel | Crazy Requests, Technology

    (I am a temp for a large mobile services provider, in a call center dedicated to the provider’s loyalty program. Every summer they would give out free books, movie tickets, etc. on particular dates for all paying customers. The caller in this call was around 40 years old.)

    Me: “Hello, you’ve reached [Provider]‘s loyalty program. My name is [My Name]. How may I help you today?”

    Caller: “I want the free movie.”

    Me: “I’m sorry, Madam, but the free movie offer ended last week. We have a free book offer this week—”

    Caller: “No, I don’t want any books. I just want the free movie you promised.”

    Me: “Again, Madam, I’m sorry, but that offer is now over.”

    Caller: “But I didn’t know about it on time!”

    Me: “Well, Madam, that’s unfortunate, but you’re welcome to take advantage of the offers we still have—”

    Caller: “No. You will give me a free movie! Make an exception! Talk to your manager!”

    Me: “Madam, we cannot make an exception. The company signed a contract with [Cinema Chain] for a specific period. Now that the period is done, there’s nothing we can do about it.”

    Caller: “But you should have told me! No one told me so it’s your fault and I want the free movie!”

    Me: “Madam, we had ads on billboards in several major streets in your city—”

    Caller: “I don’t go out much.”

    Me: “We also had ads in every major newspaper—”

    Caller: “I don’t read any newspapers.”

    Me: “And several major radio stations—”

    Caller: “I don’t listen to the radio.”

    Me: “And there was a colourful ad in your monthly bill—”

    Caller: “I always disregard those.”

    Me: “And a whole ton of ads on our website and major news websites—”

    Caller: “I don’t use the Internet.”

    Me: “And every single client of [Provider] got a text message about it.”

    Caller: “Oh, those I never read.”

    Me: “Then how, Madam, did you expect us to inform you of this offer, if you disregard every single publicity method we use?”

    Caller: *reproachfully* “Well, I’d expect you to call me!”

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