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  • Go Easy On The Brain
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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Taking Account Of The Nice Attitude

    | FL, USA | Awesome Customers, Technology, Top

    (I have some problems with my cell phone bill being charged almost double what it is supposed to be.)

    Me: “Okay, my account number is [number], and it says I’ve paid everything off!”

    Customer Service #1: “Uh, no ma’am. That account was closed.”

    Me: “What? When!”

    Customer Service #1: “On the 13th. It says right here. Now, you owe $300 for account number [different number]. Honestly, you can see this all online.”

    Me: “Um, no I can’t. I can see the info for account number [first number], but I don’t have an account with [second number].”

    Customer Service #1: “Oh, you can’t see it? Let me transfer you to someone that can help with the website.”

    Me: “What? No! Don’t transfer me!”

    (She transfers me before I finish talking. At this point I am extremely annoyed. When the next person comes on the line, I am more than a little rude.)

    Me: “Okay, here is what is going on…”

    (I explain the whole long process.)

    Me: “Now, why is there a different account number there, than what I have?”

    Customer Service #2: “Okay, I see here that you put in a transfer of ownership, yes?”

    Me: “Yes, it was my brother’s, and now it’s mine.”

    Customer Service #2: “See, that’s why. Since you transferred it to your name, we had to cancel the old account and create a new one. The contracts transferred as is.”

    Me: “Oh, that makes sense. I wish someone had told me that would happen, though. But why is it so high?”

    Customer Service #2: “Let me see, huh. With your plan and discount, it should only come out to be about half of what you’re being charged. That is weird. Oh, here it is. For some reason it charged you for last month as well, but you paid that off on the other account, right? It shows a zero balance to me.”

    Me: “Yes, I paid off last month, and that month was higher because I got a new phone.”

    Customer Service #2: “Let me talk to my supervisor, and see if we can fix this issue for you.”

    (I am put on hold for a few minutes.)

    Customer Service #2: “Good news! My supervisor okay-ed me to remove the excess charges. Your new total comes out be $200. The reason it’s still a little high is because of the transfer of ownership fee, and your late fees for not paying on time.”

    Me: “Thanks, but is there anyway you can remove the late fees? I’ve always used the automatic payments, and didn’t know I’d have to link to a new account.”

    Customer Service #2: “Okay, since you were not notified you would have to make payments to this new account, and it shows here you have never been late with your payment before, I can waive those too.”

    Me: “Oh, my God. Thank you so much.”

    Customer Service #2: *a little surprised* “Uh, no problem, ma’am. I’m here to help.”

    Me: “No, seriously, I know I was very rude and short with you before, and you’ve been nothing but patient with me.”

    Customer Service #2: “Uh, you are very welcome, ma’am. Um, is there anything else I can help you with?”

    Me: “I think that’s everything, but thanks again so much for helping me out.”

    Customer Service #2: “You’re welcome, and have a nice day.”

    (I think she forgot to disconnect the call at the right time, because I hear this right after:)

    Customer Service #2: “Hey! The lady I just got apologized for being rude to me earlier, and thanked me for helping her!”

    Customer Service #2′s Colleague: “Really? That’s never happened to me!”

    Customer Service #2: “I know right?”

    John Hancocked And Ready To Fire

    | Naples, FL, USA | At The Checkout, Bad Behavior, Technology

    (I’m working the register. The pin-pad/card reader is about two weeks old, but the screen has already started to give out. I have been telling customers to be gentle with it, and to tap only once, as there is a pause between verification and the ‘yes’ and ‘no’ buttons going away, leading to a lot of screen mashing.)

    Me: “Good evening! How are you?”

    (I start scanning, and the customer remains silent. I scan all the items and I notice the customer has pulled out a debit card, so I start the little speech.)

    Me: “Okay, please swipe your card, and tap gently and once per button on the screen, as the—”

    Customer: “You know, that’s incredibly rude!”

    Me: “I’m sorry; I wasn’t trying to—”

    Customer: “You were! You are being very rude talking to me like that! I heard when you said that to the other person; you don’t repeat yourself to me!”

    (Other customers in the line start shaking their heads.)

    Me: “I’m very sorry. Please verify—”

    Customer: “STOP TALKING AT ME! I can call a manager over if you keep talking at me!”

    Me: “Okay.”

    (I wait for customer to finish. The customer attacks the pin-pad’s screen during the half-second wait for approval. I don’t say another word, and hand her the receipt. She leaves in a huff. The other customers in the line talk about how rude she was being, and the manager on duty comes up.)

    Manager: “Who was beating up my new cashier?!”

    Say No To A CEO

    | Montreal, QC, Canada | At The Checkout, Bad Behavior, Technology

    (I am alone when an older man walks in from the cold.)

    Customer: “So, where is it!?”

    Me: “The new Blackberry? Right there on display!”

    Customer: “How much is it?”

    Me: “It is [price] on a three-year term.”

    Customer: “But without a plan?”

    Me: “Well, we only do term plans.”

    Customer: “Oh, okay.”

    (He starts to leave, and has one hand on the door and starts to push it open. Suddenly, he turns back to me.)

    Customer: “At what monthly rate?”

    Me: “Well, they start at [price].”

    Customer: “What does that give!? Seven-Bajillion minutes!? I am [name], the CEO of [Wholesale Warehouse]. You don’t know who walks through those doors! It’s your job to create interest in the product!”

    Me: “Sir, you were not interested in obtaining a plan, and were halfway out the door.”

    Customer: “You have to keep me in the store! You’re f****** terrible!”

    Me: “Excuse me!?”

    Customer: “What? Excuse me what!?”

    Me: “You swore at me. I don’t accept that.”

    Customer: “F***! F***! This is Canada! I can swear all the f*** I want! I stayed at Richard Branson’s private island! You are f****** incompetent! You can’t do your f****** job, and are f****** horrible at it too! I don’t know what the f*** you are doing here!”

    Me: “Leave. Now.”

    Customer: “Not like I was going to stay!”

    Thou Shall Find Lovecraft Online, Ramen

    | Philadelphia, PA, USA | Books & Reading, Extra Stupid, Geeks Rule, Religion, Technology, Theme Of The Month

    (I’m a waitress in a popular buffet chain restaurant. I am serving a middle aged customer who is wearing a shirt that has a picture of Cthulhu and the Flying Spaghetti Monster in a heart. Beneath it is the caption ‘we met on the internet’.)

    Me: “That’s a great shirt!”

    Woman: “Thanks. I think it says a lot about the kind of people you find on the internet.”

    Me: “How do you mean?”

    Woman: “You know, how there’s nothing but monsters online.”

    To see the t-shirt design mentioned in this story, visit the NotAlwaysRomantic Extras section, which can be found here!

    The ‘E’ Stands For Evil

    | USA | Books & Reading, Technology

    (I work for the USPS help line. It’s 6:30 am, and the Postmaster General has just announced that they are cutting delivery of regular mail to five days per week, and packages to six.)

    Me: “This is [post office]. How can I help you?”

    Customer: “I was listening to the radio station in Cleveland. WHY ARE YOU MAKING ME USE EMAIL?!”

    Me: “I’m sorry?”

    Customer: “The radio in Cleveland says that this Saturday, all mail is getting thrown out and you aren’t going to deliver mail no more!”

    Me: “Well, sir, that isn’t what—”

    Customer: “They said it’s because all us old folk have to use EMAIL! I’m 75 years old and I can’t use email! It’s not fair!”

    Me: “Sir, I assure you that mail WILL be delivered, so you don’t only have to use email.”

    Customer: “GOOD! The people who died for their country on the Pony Express want you to know how disappointed they are that you use email!”

    Me: “Thanks for the input, sir.”

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