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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    A Hollow Victory

    | Vancouver, BC, Canada | Extra Stupid, Geeks Rule, Technology, Top

    Customer: “Hi, I’m looking for a certain kind of video game. Could you help me?”

    Me: “Sure, what were you looking for?”

    Customer: “I’m looking for a game called Hollow.”

    Me: “I’ve never heard of that one before. Let me look it up in the computer for you.”

    (I type in ‘Hollow’ on the computer. It’s giving me very few results. The closest thing we have is a DS game called ‘Time Hollow’.)

    Me: “Here. Is this the correct game?”

    Customer: “No, that’s the wrong game. The game I’m looking for is for the Xbox 360.”

    (I attempt the search again.)

    Me: “I really don’t know how to break this to you, but there is no such thing as a game called Hollow for the Xbox 360.”

    Customer: “Bull-s*** there isn’t! The game isn’t even that old! You’re probably not even spelling it right. It’s only four letters long; how do you screw that up? H-A-L-O, it’s not that hard!”

    Me: “Oh, you mean Halo! Oh, yes, we definitely have that in stock!”

    Customer: “Then, why were you jerking me around like that?”

    Me: “I’m sorry, but I thought you said Hollow, as in H-O-L-L-O-W. I didn’t realize you meant ‘Halo’.”

    Customer: “Well, how was I supposed to know how it’s pronounced? I’m not much of a game person!”

    Me: “With all due respect, ma’am, ‘Halo’ is a real word. It can be found in the English dictionary.”

    (The customer glares at me.)

    Customer: “Smart-a**.”

    Sold-Out Flip-Out

    | MD, USA | Awesome Customers, Crazy Requests, Technology, Top

    (We have started carrying a very popular toy line. We run out as soon as each shipment comes in.)

    Customer #1: “Hey, I’d like to pick up [newest figure in the line], for my son.”

    Me: “I’m sorry; we’re sold out of that one right now. We have another shipment coming in tomorrow. If you’d like to call in the morning, you can check then.”

    Customer #1: “F****** ridiculous! Do you idiots think that this is a proper business model? I know that you have tons of them in the back room. You just put them out a few at a time to create demand!”

    Me: “Trust me! With how fast this series is selling, we would put them on the shelves the moment we could.”

    Customer #1: “Yeah, whatever. And they’re more expensive here than at [competing toy chain] anyway. Also, your displays are too confusing. And these video game displays are nothing but naked girls and guns! This place is disgusting! What message are you trying to send?!”

    (Another customer intervenes.)

    Customer #2: “This is a nation-wide company with thousands of stores. He’s standing behind the cash register on Tuesday night. No offense to him, but even if there was a corporate-wide toy conspiracy, does he look like he’d be in on it?”

    Customer #1: “Still, I’m just… whatever. Idiotic place!”

    (Customer #1 leaves in a huff.)

    Customer #2: “Sorry, I don’t mean to imply that you’re not important.”

    Me: “Oh, you don’t have to apologize. That made my night. Would you like a free poster?”

    Dealing With A Magic Bean Counter

    | MN, USA | Extra Stupid, Technology

    (One of my tech staff gets off the phone with a loud client. He is visibly frustrated.)

    Me: “Next time he calls, put him through to me.”

    Tech Staff: “Okay!”

    (Minutes later, the call is escalated to me.)

    Caller: “This is unacceptable! I demand you fix my issue!”

    Me: “Well, unfortunately, you are using an unsupported email client. When you called us to set it up, we explained to you what would happen if you used this client. It appears that you did it anyway. We cannot fix it for you.”

    Caller: “That’s unacceptable! We pay you good money to host this for us! I expect you to resolve this for me!”

    Me: “Okay, sir. You are a financial advisor to your clients, right?”

    Caller: “Yes.”

    Me: “So, imagine a customer came to you, and told you they wanted to move all of their investments into magic beans. What would you tell them?”

    Caller: “Well, that’s just stupid. I—”

    Me: “EXACTLY! So, imagine they did it anyway, and came back to you a few weeks later complaining that they’d lost all of their money. Would you accept liability?”

    Caller: “No, but—”

    Me: “Well, that’s where I am right now.”

    (We never heard from the caller again.)

    Her Credit Didn’t Quite Make The Cut

    | Ottawa, ON, Canada | Extra Stupid, Technology

    Me: “Thank you for calling, how can I help you?”

    Caller: “My card isn’t working, and I think I know why.”

    Me: “Okay, ma’am. Why do you think your card isn’t working?”

    Caller: “Well, I cut the end off. I accidentally cut through the chip, and after that it wouldn’t work in the cash register. I think that’s what did it.”

    Me: “I’m sorry, ma’am. Did you say that you cut a piece of the card off?”

    Caller: “Well, yes. It wouldn’t fit in the pocket in my wallet, so I cut it so that it would fit.”

    Me: “Okay. Well, yes. That would most likely be the reason why it isn’t working. We’ll replace the card for you. It should arrive in seven to ten working days. Did you have any other questions or concerns today?”

    Caller: “Yes, actually. Do you think if I cut the other side of the card without the chip on it, it would work fine?”

    The Signal Is Strong With This One

    | UK | Geeks Rule, Movies & TV, Technology, Top

    Customer: “I’m looking for a Motorola Android phone.”

    Me: “I’m sorry, sir. We don’t sell Motorola in this store. We do, however, have several different Android handsets you could take a look at.”

    (The customer dutifully looks over several Android phones, before turning to the me. He looks serious.)

    Customer: “These are not the ‘droids I’m looking for.”


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