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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Grand Theft Innocence, Part 4

    | Overland Park, KS, USA | Family & Kids, Technology, Underaged

    (I am a customer browsing at a local game store, I witness an exchange between a mother and her young son, who appears to be about eight years old. The son is trying to get his mother to buy him a copy of ‘Call of Duty: Black Ops’.)

    Son: “Mom, can we get this?”

    Mother: “I’m not getting you that game.”

    Son: “Pleeeaase?”

    Mother: “No, it’s too graphic.”

    Son: “It’s only 30 bucks!”

    Mother: “Is there violence?”

    Employee & I: “Yep.”

    Mother: “Is there shooting?”

    Employee & I: “Yep.”

    Mother: “Is there blood?”

    Employee & I: “Yep.”

    Mother: “Then I’m not getting it for you.”

    Son: “But I want it!”

    Mother: “No, because you’re going to go to Uncle and tell him about how I got you Call of Duty: Black Ops, and then I’m going to be in trouble.”

    Son: “I can just have Uncle turn the sound off the TV so I won’t hear any bad words.”

    Mother: “What does that have to do with anything? Honey, it’s not the bad words I’m worried about, it’s the violence and shooting and blood!”

    Son: “I swear I won’t tell Uncle!”

    Mother: “No, I’m not getting you that game!”

    Son: *sees ‘Grand Theft Auto IV’* “Can we get this?”

    Mother: “That doesn’t look like the one we have at the house. Sure, I’ll get that for you…”

    Related:
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    Technically They Should Be Embarrassed

    | Italy | Bigotry, Technology, Transportation

    (I’m a woman in her 20s, and I look quite young. A group of men in their 30s have come in, having booked a minivan for a trip to the Czech Republic.)

    Me: “…and here’s your rental agreement. It states that the car is a diesel, but please check yourself at the gas station, because the computer-provided data about the cars have been known to be wrong.”

    Customer: “Do you think I’m stupid? I’m a grown-up man for God’s sake!”

    Me: “Certainly not, but such mistakes happen more often you’d like to think. I’m only saying this to avoid you having to pay for any damages, or simply having a broken car in the middle of your trip.”

    Customer: “Well, you’re a girl, so I’m not surprised you don’t know that the type of fuel the car requires is written on the gas refilling hole. I’m not surprised you know nothing about cars; it’s a man thing and requires some technical knowledge.

    Me: “Okay then. Have a nice trip and be safe!”

    (The customers go out to the parking lot. I can see them fidgeting with the remote, and have some trouble just opening the car. Once inside, I see them pushing various buttons on the radio and still not driving out of the parking lot. After several minutes, the customer I’ve spoken with comes back in.)

    Me: “Is everything okay?”

    Customer: “…I can’t find the handbrake.”

    Lack of Register Does Not Register, Part 2

    | Flemington, NJ, USA | At The Checkout, Extra Stupid, Technology

    (I am a cashier at a retail store, keeping an eye on the self-checkout area. I am not supposed to ring up customers on the machines, only assist whenever there’s a problem. A woman comes up to me with a few items.)

    Customer: “Hi, you need to ring me up.”

    Me: “This is the self-checkout. The ladies over there would be happy to take you if you don’t want to use the machines.”

    Customer: “This is self-checkout?”

    Me: “Yes, ma’am.”

    Customer: “Oh, I hate these self-check things. Can’t you just ring me up at that register there?”

    (She points at a computer monitor, lying on the floor near the garbage cans, with a large crack easily visible across the screen. I think she’s joking but realize she’s serious.)

    Me: “Um. No, I can’t, sorry. If you don’t want to use the self-checkout, the cashiers right behind us can—”

    Customer: “Why can’t you ring me up at that register?!”

    Me: “Well, because that’s not a register, ma’am.”

    Customer: “You don’t call that thing over there a register?”

    Me: “Nope, I call that a broken computer monitor.”

    Customer: “What’s the difference?”

    Related:
    Lack of Register Does Not Register

    Future Technology

    | Toronto, ON, Canada | Awesome Customers, Geeks Rule, Technology

    Me: “Hi, my name is [name]; thank you for calling [company]. How can I help you?”

    Customer: “Hi, I’m calling because my internet is, uh, working… again. Huh.”

    Me: “Well, I am prescient. I do usually try fix the problems before people call, but I am running behind today.”

    Customer: “Dude, that’s awesome. Keep it up.”

    (Later, we get an email about how “the tech who can see the future” should get a raise.)

    So Slow It Hertz, Part 2

    | San Antonio, TX, USA | Crazy Requests, Extra Stupid, Movies & TV, Technology

    (I’m working box office today, and it’s been a really long, busy day. After so many hours, the registers sometimes lag a bit during transactions. We’re finally slowing down a bit, and the lines are pretty much gone.)

    Me: “Alright, so you wanted two tickets for Silver Linings Playbook?”

    Customer: “Yes, please.”

    (I hit the buttons for her tickets, but the computer freezes up a bit.)

    Me: “I’m sorry, ma’am. My computer is being slow right now.”

    Customer: *gasps* “You take that back!”

    Me: “Ma’am?”

    Customer: “Everyone knows ‘slow’ is not politically correct! Your computer is ‘mentally impaired’!”

    Me: “Ma’am, it’s a computer…”

    Customer: “And I suppose next you’ll say it’s retarded?! You people are so insensitive; it makes me sick!”

    (I’m speechless, so I hand her the tickets as quickly as possible.)

    Me: “E-enjoy your show.”

    (She takes the tickets and shakes her head, glaring at me, before walking away. The next customer comes up to me.)

    Customer #2: “What the heck was she going on about?”

    Me: “I don’t know, but apparently my computer is mentally impaired and not slow.”

    Related:
    So Slow It Hertz

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