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  • Got Him Out Of A Pickle
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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Scanning Ahead

    | Helsinki, Finland | Extra Stupid, Technology, Theme Of The Month, Wild & Unruly

    (I work at a second-hand store that mainly sells games and consoles, but also some computers and computer accessories. A customer is standing near the scanners, so I go to help him.)

    Me: “Hi there, how can I help you?”

    Customer: “I need a copier.”

    Me: “Unfortunately we don’t carry those.”

    Customer: “What about these?”

    Me: “Those are scanners.”

    Customer: “You can make copies with those?”

    Me: “In a way, yes. You can scan an image, print it and you’ll have a copy. It’s an okay method if you only need a few copies once in a while. For big volumes it’s not really that great unless you have a really good printer.”

    Customer: “I don’t have a printer.”

    Me: “Well a scanner won’t be a good solution as a copier then, unless you buy a printer also. We don’t carry printers unfortunately, since used printers are very unreliable.”

    Customer: “That is just stupid! What is the point of this copy machine if you need other machines with it also?”

    Me: “That is a scanner. Its purpose is to convert documents and images to a form that a computer can—”

    Customer: “Wait! Why are you talking about computers? I don’t have a computer and I don’t want one! I see what you’re doing. You just want to make me buy useless stuff I don’t need!”

    Me: “I can assure you—”

    Customer: “You can assure me of nothing! I’ll take that one.”

    (The customer points to the cheapest scanner, smiling smugly.)

    Me: “You will have absolutely no use for that without a computer. And I must point out that we are not required to give refunds on functioning products. You really should not buy that.”

    Customer: “I’ll take it!”

    (The customer grabs the scanner and walks towards the check out. I follow him, and before the cashier rings him through I stop him for a moment.)

    Me: “Sir, again I advise you not to buy the scanner, and again I’m informing you we will not be taking it back unless it’s broken. It’s a lot of extra work for taking back functioning products. We need to do some paperwork and test the product again before reselling it. So please, for all our sakes, don’t buy it.”

    Customer: “Here’s the money!”

    (The customer pays and leaves. I put a notice in our system not to take the scanner back unless it’s really broken. A few days later, I’m called from the office to the cash registers, and there he is; the same customer.)

    Customer: “This here piece of s*** you sold me doesn’t work! I want my money back.”

    Me: “How is it broken?”

    Customer: “Completely! It doesn’t do anything!”

    Me: “So I won’t be able to scan anything with it?”

    Customer: “No you won’t!”

    (We have a testing computer set up on the buy-in counter. I go through the process of hooking up the scanner while the customer watches. With a pen I write something on a blank paper, scan it and print out the scan. I hand the two papers to the customer. It says “No refund” on both papers.)

    Me: “Seems to be working fine.”

    (The customer grabs the scanner and storms out. We watch him as he throws the scanner to the pavement and shatters it, jumps into his car, and speeds off.)

    About To Get Charged For No Charge

    | Minneapolis, MN, USA | Extra Stupid, Technology

    (My boss is helping a customer who is looking for a battery for his digital camera.)

    Boss: “That will be $59.99 plus tax.”

    Customer: “What! That’s crazy! I’ve only had this camera for a week, and the battery is already dead. Are you telling me I’m going to have to spend $60 every time it dies?”

    Boss: “Only a week? The battery might be defective. How long did you leave it on the charger?”

    Customer: “Charger? Um…”

    (The customer grabs his ‘dead’ battery, and heads for the door.)

    Customer: “I was never here.”

    (My boss manages to wait until the customer is out of the store before cracking up.)

    Losing His Hold On Reality

    | Midlands, England, UK | Bizarre, Musical Mayhem, Technology

    Me: “Hello, [company name] support; how may I help you?”

    Customer: “You c****! I heard what you did; how dare you!”

    Me: “Excuse me?”

    Customer: “You changed the f****** music!”

    Me: “I’m sorry, sir; I don’t understand the—”

    Customer: “The hold music!”

    Me: “I’m terribly sorry if it wasn’t to your liking, but you are through now. I’d like to help you fix your problem if we can just—”

    Customer: “I won’t stand for you insulting me like this! And you let everyone else hear it; that’s slander!

    Me: “Hear what?”

    Customer: “The insults about me you put in your hold music!”

    (The customer had been on hold for so long, he had come to believe the hold music was actually insulting him, and that someone at the company had slipped in taunts and abuse directed at him personally.)

    No Port For The Harbor

    | Port Charlotte, FL, USA | Crazy Requests, Extra Stupid, Technology

    Customer: “I dropped my phone in the water while I was on the boat this weekend, and I want to retrieve my pictures off of it. Can you do that?”

    Me: “Sure we can.”

    (I wait to see phone.)

    Me: “Where is it?”

    Customer: “At the bottom of the harbor; you can still get my pictures, right?”

    Wireless, Clueless, And Hopeless, Part 13

    | Elk Grove, CA, USA | Extra Stupid, Technology

    (A customer comes up to me holding two controllers.)

    Customer: “Hi. I’d like to know what the differences are between these controllers.”

    Me: “Well, this controller is wireless, and this one is wired.”

    Customer: “What does that mean?”

    Me: “It means one of the controllers has a wire, and the other one does not.”

    Customer: “What does that mean?”

    Me: “Uh, one of the controllers has a physical cord that comes out of it.”

    Customer: “But what does that mean?”

    Me: “This controller has a cord to connect to the console. This other controller does not have a cord.”

    Customer: “Ooh, so it’s like it’s wired!”

    Related:
    Wireless, Clueless, And Hopeless, Part 12
    Wireless, Clueless, And Hopeless, Part 11

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