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  • Bigotry Comes In All Shapes And Sizes
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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    He’s Fully Armed

    , | Edmonton, AB, Canada | Bizarre, One-Liners, Technology, Tourists/Travel

    (I am watching the walk-through metal detector when two teenagers line up to walk through. The first walks through. It doesn’t alarm and he gets excited. Then the second boy walks through…)

    Me: “Okay, walk through.”

    (The teenager walks through timidly then stops and stares at me.)

    Me: “You’re good to go.”

    (He then looks at his arms in astonishment.)

    Teenager: “Wow, I’m surprised these guns didn’t set it off!”

    Second Life, Same Bigotry

    | USA | Bigotry, Extra Stupid, Technology

    (I create products for several virtual worlds. Please note that I’m male and so is my primary character. I also have a female character logged in for doing testing when I get a message from a customer.)

    Customer: “I’m having problems with one of your products.”

    Me: Can you describe the problem?”

    Customer: “Well, I really need you to see. Can you come?”

    Me: “Well, I have a screen full of programming and building, but I have a friend who I’m sure can help.”

    Customer: “Okay, that will be fine.”

    (I send my female character and never let on that it’s actually me. The problem gets resolved quickly and I bring my female character home. The customer messages me again.)

    Customer: “YOU SENT A WOMAN!”

    Me: “What?”

    Customer: “Why did you send a woman?”

    Me: “Well, did you two resolve the problem?”

    Customer: “Yes, BUT IT WAS A WOMAN!”

    (Punch-line? The customer was female, too!)

    No Credit For Offering Help

    | VA, USA | At The Checkout, Bad Behavior, Technology, Themed Giveaway

    (I am ringing up an older customer at a grocery store. When it is time to pay she swipes her debit card. She wants to use it as credit and in order to do this, you have to press the red button and hit credit when the machine asks for your pin. The customer keeps putting in her pin and then tells me she wants to do credit, so I have to cancel her card numerous times.)

    Me: “Ma’am, if you want to use your card as credit, press the red button when it asks for your pin then press credit.”

    (The customer ignores me and continues to type in her pin so I turn the machine around to help her.)

    Customer: “How about you stay back there and do what you’re supposed to do and let me do what I’m supposed to do! You obviously don’t know what you’re talking about!”

    (I sit there and watch her struggle with it for a couple more minutes.)

    Customer: “ARE YOU GOING TO HELP ME OR WHAT?!”

    He’s Driving an ’05 Pontiac Paradox

    | Salisbury, MD, USA | Geeks Rule, Technology, Themed Giveaway

    (I receive a call from a customer who speaks in a completely serious, business-like tone.)

    Me: “Thank you for calling [National Auto Parts Store]. This is [My Name] speaking. What are you working on today?”

    Customer: “I have a 2005 Pontiac Grand Prix, and I need a Flux Capacitor.”

    Me: “I’m sorry. Did you say you need a Flux Capacitor?”

    Customer: “Yes. Do you have one?”

    Me: “No, the only one who has one of those would be ‘Doc Brown.’”

    Customer: “Where are they located?”

    Me: “Well, I’m not sure where he is at this point in time…”

    Their Service’s Days Are Numbered

    | CO, USA | Extra Stupid, Technology, Themed Giveaway

    (The restaurant I work at has a rewards program that is linked to the customer’s phone number. Occasionally, they receive text messages about various promotions.)

    Customer: “I haven’t received any text messages lately for the rewards program. I used to get them all the time.”

    Me: “That’s weird! I wonder what happened? Would you like us to double check that you’re still in the system?”

    Customer: “I guess I should give you my new number.”

    Me: “Sure, no problem.”

    Customer: “It’s just weird. I got the texts just fine on my old number, but then I got a new phone number and now I don’t get any.”

    Me: “Wait. You created a rewards program membership under your old phone number, you didn’t let us know you got a new phone number until now, and you’re upset because you can’t figure out why you weren’t receiving the promos?”

    Customer: “Yeah.”

    Me: ” … I imagine updating your phone number will help.”


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