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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Needs To Screen Her Comments

    | VA, USA | Extra Stupid, Health & Body, Technology

    (While standing in line at a sandwich shop, I overhear two women talking about one of them getting a new iPad.)

    Woman #1: “Yeah, I got a new iPad. I got black this time because I usually always go with white.”

    Woman #2: “Ew, white is so much better than black. You should have gotten the white.”

    Woman #1: “No, I wanted to match the case I got it.”

    Woman #2: “Don’t you have bad eyes?”

    Woman #1: “Yeah?”

    Woman #2: “Well you should have gotten the white, not the black. Now you are not going to be able to see on it.”

    Woman #1: “When I say it’s black, I was referring to the casing it’s in, not the screen.”

    Woman #2: “Oh!”

    Trying To Force It Through

    | QLD, Australia | At The Checkout, Geeks Rule, Movies & TV, Technology

    Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

    Me: “Sorry about that.” *scans item in one go* “There you go!”

    Customer: “Oh… uh…”

    (I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

    Me: “It’s okay… I’m a Jedi.”

    There Are No Stupid Questions, Just Stupid Answers

    | NJ, USA | Extra Stupid, Technology

    (I work in a bank’s contact center, where we frequently assist online banking customers with various things, including their online security questions.)

    Customer: “I’m locked out again! The computer asked me for my oldest sibling’s middle name, so I put my son’s middle name in there, and it said it was wrong!”

    Taking Stupidity To New Heights, Part 4

    , | Dublin, Ireland | Crazy Requests, Technology, Transportation

    (A customer calls to book a flight from London to Berlin. The aircraft assigned for that route had recently been changed from a jet-engine to a propeller plane. I am required to inform passengers when booking the flight.)

    Customer: “A propeller plane? But if the engine stops working, the ‘plane will fall from the sky!”

    (I was momentarily silenced as I tried to work out how this wasn’t also true for the jet aircraft. The passenger eventually decided to chance it and booked the flight.)

    Related:
    Taking Stupidity To New Heights, Part 3
    Taking Stupidity To New Heights, Part 2
    Taking Stupidity To New Heights

    Must Have Been Smoking A Half-Pipe

    | Denton, TX, USA | Bizarre, Crazy Requests, Technology

    (I work the front in a local computer repair shop and am in charge of answering phones and scheduling service. The phone rings and I answer.)

    Me: “How can I help you?”

    Caller: “Do you guys have any skateboards?”

    Me: “No, I’m sorry, sir. We are actually a computer repair company.”

    Caller: “Oh…” *long pause* “So, do you guys have any skateboards?”

    Me: “… No, sir. We only sell and work on computers.”

    Caller: “Oh. Okay.” *hangs up*

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