Featured:
  • Raise A Broken Glass To That Employee
    (1,512 thumbs up)
  • August Theme Of The Month: Best. Customer. Ever!

    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Needs An Email Without Fail

    | USA | Extra Stupid, Technology

    (I answer the phone at work.)

    Customer: “I’m trying to place a catering order online, but it seems to be malfunctioning.”

    Me: “I’m sorry about that. The most we can do is tell our IT department about the problem and they can look into it. However, I can take your order over the phone if you’d like.”

    Customer: “I guess that could work. After I give you my order, you guys will send me an e-mail confirmation?”

    Me: “…Well, no, ma’am, we don’t typically send confirmations for orders taken over the phone. The e-mail confirmations are the system telling you that the order was successfully placed. I can personally tell you that your order was successfully placed as I am on the phone with you right now.”

    Customer: “Oh, well, maybe I’ll just keep trying. Thanks anyway!”

    Jon Snow Ordering Online

    , | NY, USA | Extra Stupid, Technology

    (The customer has ordered incorrectly. It is an item he cannot return because it’s final sale and it’s marked down.  All policies are in the FAQ.)

    Me: *after explaining the policy* “You’re supposed to choose the color and size you need.”

    Customer: “I didn’t know that!”

    Me: “We have the steps on how to place an order in our FAQs.”

    Customer: “I didn’t know that!”

    Me: “With all due respect sir, but we hold you responsible in placing your orders correctly. You’re aware that you placed an order ONLINE, right?”

    Customer: “I didn’t know that! Someone’s supposed to assist me, like in a real store!”

    Me: “We’re an online store sir. Like in every website, we have the policies in the FAQ and the chat room if you have questions. It is never advisable that you avail of something you have no idea of.”

    Customer: “I didn’t know that!”

    Consuming People

    | Scotland, UK | Technology

    (I work in a call centre, taking printer consumable orders. Note, the technical support line is on the same phone number as me, so sometimes people come through to the wrong line.)

    Me: “[Company] consumables. How may I help you?”

    Customer: “Yeah, my printer is acting up. I need an engineer sent out.”

    Me: “I’m sorry, you’ve come through to the consumables line. You need to call again in order to get a hold of Tech Support.”

    Customer: “Even when I’m just ordering an engineer?”

    Me: “Yes. The engineer is not a consumable, so he cannot be ordered through here.”

    Customer: *huff* “Fine, then.”

    No Re-Write Access

    | NY, USA | Crazy Requests, Extra Stupid, Technology

    Me: “Hi and welcome to [Company] online sales chat! My name is [My Name]. May I have your name?”

    Customer: “The password on my broadband router is rubbing off and getting hard to read.”

    Me: “You can re-write the password.”

    Customer: “How do I re-write?”

    Me: *face palm* “…Get a piece of paper, write the password on it, and tape it to your broadband router?”

    Their Stupidity Does Not Compute

    | BC, Canada | Extra Stupid, Technology

    (A customer was having some issues logging into her account on our website.)

    Me: “First, click on the ‘sign in’ link.”

    Customer: “I don’t see it!”

    Me: “There’s a white ‘sign in’ button on the top right corner of our website.”

    Customer: “I’m looking, I don’t see it!” *getting very frustrated*

    Me: “It’s above our logo.”

    Customer: “I know. It’s not there. I don’t see it!”

    Me: “Are you on [OurWebsite].com?”

    Customer: “…No.”

    Me: “Are you at your computer right now?”

    Customer: “…No.”

    Page 5/170First...34567...Last