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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Wasn’t Sold On What He Was Told

    | NC, USA | Extra Stupid, Technology

    Me: “Thank you for calling [company] technical support. What can I help you with today?”

    Customer: “I’m trying to send a report to [company], but when I try I’m getting this message about my account being expired. Hang on; let me read it to you. ‘Your account is expired. Please contact the sales department to renew.’ Is this something you can help me with, or do I need to call sales?”

    Me: *facepalm*

    Deaf To Reason

    | USA | Bizarre, Musical Mayhem, Technology

    (I am taking orders face to face with a tablet. There is live music and a ton of people, so it’s loud. Customers constantly cannot hear me, so I start out most interactions with a strong, loud voice.)

    Me: “Hi, ma’am, what can I get for you?”

    Customer: “Uh, a turkey sandwich?”

    Me: “All right! Did you want the large or original size?”

    Customer: *louder than me* “You don’t have to yell!”

    Me: *lowers down to a normal volume* “Sorry, ma’am, did you want the big or small size?”

    Customer: “Huh?” *leans down close to hear me*

    Mass Defect

    | Copenhagen, Denmark | Bigotry, Technology

    (I’m a female employee in a video game store. The latest edition to the ‘Mass Effect’ series has just come out, which I happen to be a great fan of. A customer approaches my coworker.)

    Customer: “Hello, I’d like to get this game for my son. I heard it is the new one?”

    (The customer holds out a copy of ‘Mass Effect 2′ for PC, which is not the newest one.)

    Coworker: “Yeah, I think so, I am not sure. Let me ask my coworker.” *refers to me* “Is that the right one?”

    Me: “No, that’s the previous one. Please follow me, and I’ll show you where they are.”

    Customer: *snorts* “That’s alright missy; I’ll take your coworkers word for it. Why don’t you go back to your Pokémon?”

    Me: “I promise you, sir, that’s not the game your son wants. If I can just—”

    Customer: *to my coworker* “Can you ring this up for me, please?”

    (My coworker seems a bit unsure at this point, but decides to ring it up for him anyway. The customer walks away happily with his purchase, and I make nothing more out of it. A few hours later, the customer comes storming back in, literally SLAMMING the game on the desk.)

    Customer: “What the f*** is wrong with you people? Have you NO knowledge whatsoever about what you’re selling?! You got me the wrong game! My son already has this! Talk about a f****** rip off!”

    (I quickly snatch a copy of ‘Mass Effect 3,’ and join them at the desk.)

    Me: “Excuse me, sir, but I believe this is the game you were looking for.”

    (The customer stares at the game case, clearly getting more angry.)

    Customer: “Well, why the h*** couldn’t you have showed it to me earlier?!”

    Me: “Because you wouldn’t allow me to. You told me to go back to my Pokémon.”

    (At this point, the customer blushes greatly, but before he can say anything else my coworker intervenes.)

    Coworker: “Let’s just make a return on that game and ring you up the right one.”

    (The customer agrees, and is acting much calmer during the transaction. I’ve gotten quite used to prejudices at this store because of my gender, but at this point I was just happy his son could finally enjoy the right game!)

    Price-Rise Of The Machines, Part 2

    | AZ, USA | At The Checkout, Money, Technology

    (A customer is paying for her order at the cash register.)

    Manager: “Will that be debit or credit?”

    Customer: “Debit.”

    Manager: “Would you like to leave a tip?”

    Customer: “HOW DARE YOU! If I wanted to leave a tip, I would have left it on the table. That is so rude of you to ask!”

    Manager: “No, ma’am, that’s not what I mean. The computer is asking if you want to leave a tip.”

    Customer: “Oh, so computers talk now, huh? Just like how the roof talks. And the floors, too. You’re just full of it!”

    Related:
    Price-Rise Of The Machines

    Tivo Side Effects

    , , | UK | At The Checkout, Food & Drink, Technology, Top

    Me: “Welcome to [restaurant]; can I take your order please?”

    (The customer asks for an item from the promotion that finished last week.)

    Me: “I’m sorry, sir; that promotion has finished.”

    Customer: “I want a [finished promotion item], like on the TV.”

    Me: “We do not have that item anymore I’m afraid.”

    (The customer once again demands the item, saying it slowly and separates the words like I don’t understand what he has asked for. Again, I tell him that the item is no longer on the menu, and he proceeds to ask me for it another three times.)

    Me: “Sir, the burger you’re requesting is no longer available. We now have [new promotional item] instead. Would you like one of those?”

    Customer: “No! Listen to me woman: I want a [ended promotion item]! If you can’t do your job, get someone who can on the line! Stupid f****** b****!”

    (My manager has walked in to see what the hold up is. He is also wearing a headset, and has heard everything. He waves his hand at me to turn my microphone off, and he takes over.)

    Manager: “Sir, the item you are requesting is no longer available; instead, we have [new promo item].”

    Customer: “Why is this so hard to f*****g understand!? I want a [ended promo item]! I want it as a large meal with a chocolate milkshake!”

    Manager: “That item is no longer available.”

    Customer: “Then why are you still f****** advertising it on the TV!?”

    Manager: “We’re not, sir.”

    (The customer huffs loudly after shouting several curse words at my manager, speeding past the drive thru window with his middle finger up. I’m shaking from stress, and on the verge of tears. I don’t deal with immense pressure very well, so my manager lets me go on a break. I return to the window after my break. After a few cars, the same customer from before drives up again. Reluctant to deal with him, I call over my manager, who takes the microphone.)

    Manager: “Welcome to [store name].”

    (The customer looks very shaken on the camera.)

    Customer: “Ey er… is that girl I was talking to still there?”

    Manager: “Yes she is here next to me; why do you ask?”

    Customer: “Can you put her on the microphone, please?”

    (My manager looks at me, and I nod a little, activating my microphone.)

    Me: “Yes, what would you like, sir?”

    Customer: “Listen, I’m so sorry about earlier. It turns out I was watching a pre-recorded TV show. Can I have [order], and add a large meal on top for yourself and your boss; I’ll pay for it!”


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