Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Talking At-At Cross Purposes
    (1,336 thumbs up)
  • September Theme Of The Month: Return Of The Geeks!
    Submit your story today!

    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Your Scamming Days Are Numbered

    | VA, USA | Criminal/Illegal, Liars & Scammers, Technology

    (I’m working in a cell phone customer service call center. We can see the number the customers are calling from.)

    Me: “Thank you for calling [Company]; this is [Name]. How may I help you?”

    Customer: “I’d like to report a phone that was stolen.”

    Me: “I’m sorry to hear that. What’s the number?”

    (The customer gives me the exact same number of the phone the customer is calling from.)

    Me: “Uh, sir. That’s the number that you are on.”

    Customer: “S***!” *hangs up*

    Damaging Their Reliability

    | London, England, UK | Extra Stupid, Liars & Scammers, Technology, Tourists/Travel

    (I am called for technical support to a customer’s house, since their wireless internet is not working.)

    Customer: “So, my son got this wireless router but it doesn’t work, and I can’t connect to the internet anymore either.”

    (I look at the modem to find that it has been completely unplugged. Instead, they have a wireless router without a power supply, and an ethernet line leading to the PC, but it’s not wired into anything else.)

    Me: “Well, here is your problem; you have unplugged your modem and your new router won’t work unless it’s plugged into the modem, which you still have. I would be happy to wire the system back up for you if you have the old power supply available.”

    Customer: “Well, I threw it out because my son said we didn’t need it.”

    Me: “Er, right. You are aware that the modem and power supply are not your property? They are leased to you with your internet connection. I have a spare one, but it comes with a part cost and I will need to charge you for the loss of the old one.”

    Customer: “I see what’s happening here; you’re trying to scam me out of money. I don’t want it.”

    Me: “I can’t restore your connection without replacing the part. If it was broken or faulty, I would be able to do it for free, but since you just told me you threw it out, I have to charge you for it.”

    Customer: “You won’t charge if it’s broken, right?”

    Me: “Yes…”

    Customer: “If the modem is broken, you can give me a new one right?”

    (I think I see where this is going…)

    Me: “Yes, if the modem is broken, I can give you an updated unit with a new power supply, but since your old unit does not appear to be faulty, I can’t replace it.”

    Customer: “Okay, can you test it and see if it’s faulty?”

    (I figured at this point that there is no harm, and that if it was showing fault I could replace it for free.)

    Me: “Okay, let me just go and get the power supply from my van.”

    (As I’m halfway out the door, I hear a massive bang, and the sounds of stamping. I head back upstairs to see the modem now on the floor, and the customer’s foot planted firmly on top.)

    Customer: “It’s broken, so get me a new one.”

    Me: “I just saw you destroy it.”

    Customer: “I’ll pay you £30 to say you didn’t see anything.”

    Me: “But it would have cost you £8 for a new power supply.”

    Customer: “It’s not the amount; it’s the principle!”

    (I eventually replaced the whole unit for a cost of £15 and left. Next month I heard the customer called back. The next technician that went there said that the customer’s son had come by and told his mother she didn’t need the modem, then unplugged it and threw it away. The company, after reading both our reports, decided to cancel the contract then and there.)

    Grand Theft Innocence, Part 6

    | Carlisle, England, UK | Family & Kids, Geeks Rule, Technology, Top, Underaged

    (I am 21 years old, and a huge ‘Pokémon’ fan. I notice that my receipt for the new Pokémon game is wrong, so I go in to check what happened. At the counter next to me is a middle aged woman buying ‘Grand Theft Auto 5′ for her young son, who is no older than nine. The game is intended for 18-year-olds minimum.)

    Me: “Excuse me; the deposit for the new Pokémon is £5, but I’ve been charged twice for it.”

    Employee: “Oh, sorry, let me have a look.”

    (I hand him the receipt, while the woman stares at me.)

    Woman: “You’re a little old to be playing Pokémon aren’t you?”

    Me: “And your son’s a little young to be playing Grand Theft Auto isn’t he?”

    (The employees can’t help but laugh. The woman goes red faced.)

    Woman: “That’s completely different.”

    Me: “Yeah, I’m getting a game intended for kids and your kid is getting a game intended for adults.”

    Woman: “Well he knows full well not to repeat anything they do in those games; he is a smart boy. Who do you think you are to judge me anyway?”

    Me: “Lady… as far as I’m concerned, if my game purchases are your business then your game purchases are my business.”

    Woman: “Well I just hope my boy is smart enough to know when it is time to grow up.”

    Boy: “Yeah, f*** you!”

    (The employees and I burst out laughing as the mother throws the game onto the counter and drags her son out of the shop with him screaming at her that he wants his ‘f****** game.’)

    Related:
    Grand Theft Innocence, Part 5
    Grand Theft Innocence, Part 4
    Grand Theft Innocence, Part 3
    Grand Theft Innocence, Part 2
    Grand Theft Innocence

    Following Instructions In A Manner Of Speaking

    | Albuquerque, NM, USA | At The Checkout, Extra Stupid, Language & Words, Technology

    (I am finishing ringing up a sale for a customer. The final step on the signature pad is to confirm the transaction total.)

    Me: “Okay, sir, just say ‘yes’ to confirm the total on the signature pad and I’ll get you your receipt.”

    (The screen on the pad has two buttons: one reading ‘yes’ and one reading ‘no.’ The customer leans down with his mouth close to the pad and shouts…)

    Customer: “YES!”

    More Deaf Than Blind

    | AZ, USA | Health & Body, Technology

    (One of our eye tests works by patients clicking a remote when they see some shimmery lines, and is set up where the face-plate slides into place to test the individual eyes. The patient has already informed me that he has a glass eye in the right socket. This machine can sometimes be very temperamental when a test is in progress, so I want to explain the test before I mess around too much with it and skip his glass eye. It’s still currently set on the right eye as the default.)

    Me: “On this first test, when you look inside there, you’re going to see a little—”

    Patient: “I can’t see out of that eye.”

    Me: Yes, sir, I know that. I can skip this eye when I get the test started, but I wanted to explain the directions first. Now, you’re going to see a little black spot right in the center and—”

    Patient: “But I can’t see out of that eye.”

    Me: “Yes, I know that, sir. I can skip that eye in just a moment. You’re going to see the black dot in the center and there are some very faint, sort of wiggly lines—”

    Patient: “But I can’t see out of this eye.”

    (The patient continues to put his face into the machine which is still on the right eye.)

    Me: “I know that, sir. You’re going to see a black dot in the center and some faint, wiggly lines and that’s just a preview of what the test looks like. When—”

    Patient: “I can’t see out of this eye!”

    Me: “I can skip that one. When the test starts, and I’ll let you know when that is, I just need you to look—”

    Patient: “I can’t see out of this eye!”

    (I am now ignoring him to get through my directions.)

    Me: “When the test starts, you need to look at the black spot in the center and click on the clicker whenever you see those wiggly lines.”

    Patient: “I can’t see out of this eye, though!”

    Me: “I need you to sit back for me so I can get the machine ready to just test your left eye.”

    (The patient sits back and I slide the face-plate over for the left eye. I put in the settings to get the machine to skip the right eye, and am just about to start on the left.)

    Patient: “So, what am I supposed to do in this thing?”

    Page 43/131First...4142434445...Last