Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Crime Can Be A Vicious Cycle
    (1,829 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Taxing Faxing, Part 13

    | London, England, UK | Extra Stupid, Technology

    Customer: “Did you get the order I faxed you over?  I haven’t heard back from you.”

    Me: “Yes, I did get it and tried to fax you a pro forma back, but it kept ringing out.”

    Customer: “Yeah, I always unplug the fax machine after I send a fax.”

    Related:
    Taxing Faxing, Part 12
    Taxing Faxing, Part 11
    Taxing Faxing, Part 10

    Directionless Wireless

    | Sheffield, England, UK | Extra Stupid, Technology

    (I work in technical support for an ISP. During a call with a customer the following conversation transpired.)

    Customer: “Your router isn’t very good is it? I can only get wireless signal downstairs.”

    Me: “Well, it is a very basic router. Is your house fairly old, as in having rather thick walls and ceilings?”

    Customer: “That’s right.”

    Me: “That would be why. The signal is struggling to get through. You can always look into a more powerful router or a booster, maybe?”

    Customer: “But… I don’t understand. I leave the door open so it can get upstairs.”

    Following Blind Orders

    | Los Angeles, CA, USA | Bizarre, Extra Stupid, Technology

    (I work in internal computer support. One afternoon I get a call from an older gentleman.)

    Me: “[Company] help desk. How can I help you?”

    Caller: “Make the information available. Do it.”

    Me: “What information do you need?”

    Caller: “Just do it!”

    Me: “I’m sorry; I need a little more context here. What are you calling about?”

    Caller: “The email said to call you and make the information available so I am calling you!”

    Me: “The information about what? What email are you referring to? What is the topic?”

    Caller: “I have no idea. I was just following orders!” *hangs up*

    Grand Theft Innocence, Part 11

    | UK | Family & Kids, Technology

    (I get a job at a video game store not long before ‘Grand Theft Auto V’ came out, and before and after its release many parents came into the store to buy their kids the game.)

    Customer: “Hello, do you have this GTA game?”

    Me: “Grand Theft Auto V”? Sure, we have them right here. Is this for yourself?

    Customer: “No, it’s for my son.”

    Me: “Is he under the age of eighteen? I just need to tell you the content of the game.”

    Customer: “He’s 10.”

    Me: “Okay, it’s of course completely up to you whether or not he plays this game but as it’s rated 18, I’ll have to tell you that it contains extreme violence in it and sexual content.”

    Customer: “That’s fine.”

    Me: “It really is quite bad. There’s a really horrific torture scene in it, and it contains a strip club that the characters can go to, and it has prostitutes, etc.”

    Customer: “Yes, yes, that’s fine. This is the game he wanted.”

    Me: “It also contains swearing.”

    Customer: “What?! What kind of game is that?! I can’t believe he wants this! Well, he’s not getting it!”

    Related:
    Grand Theft Innocence, Part 10
    Grand Theft Innocence, Part 9
    Grand Theft Innocence, Part 8

    Not The Most Gifted

    | ON, Canada | Extra Stupid, Money, Technology

    Me: “Yes, the iPads are on sale right now, and you get a $40 gift card with them as well.”

    Customer: “What do I do with that?”

    Me: “Um, you buy things with it.”

    Customer: “Oh, ya?”

    Page 4/135First...23456...Last