November Theme Of The Month: Black Friday!

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

The Strife Of A Housewife

| USA | Crazy Requests, Extra Stupid, Food & Drink, Spouses & Partners, Technology

(I’m a customer shopping for fridges. I find one I like and go to find an employee to purchase the fridge. The only employee who handles fridges is talking to another customer.)

Customer: “So, this fridge… keeps things… cold?” *he asks very skeptical*

Employee: “Yes, sir, the general point of all fridges are to keep things cold.”

Customer: “No. My wife and I used to have a fridge that cooks things.”

(Not only is the employee just stunned by this statement, but everyone around who hears this pulls a face.)

Employee: “A fridge… that cooks things?”

Customer: “Yes, you put stuff like vegetables, milk, and chicken in it. And when you take the chicken or vegetables out they’re all cooked.”

Employee: “So they’re all cooked and ready to eat right now?”

Customer: “No! What do you think I’m dumb or something?”

Employee: “No, I’m just trying to find the particular item you’re looking for… So, you put in raw chicken and veggies and it cooks them automatically?”

Customer: “Yes. Put them in raw, and then they come out cooked.” *explains as if the employee is slow*

Employee: “Does it cook the milk as well?”

Customer: “NO! That would be dumb. It would just spoil instantly. It just keeps the drinks cool.”

Employee: “Hmmm, I can’t seem to think of the item you’re looking for. Let me get someone a bit more knowledgeable.”

(Hearing this, I come to realize that apparently there are other employees I could ask for help, but at this point I’m really curious as to what this man is talking about. The employee shortly returns with an older employee.)

Old Employee: “So you put in raw food and it comes out cooked right?”

Customer: “Yes!”

Old Employee: “Okay… and when you put in drinks or milk it keeps them cold right?”

Customer: “Yes.” *looks at younger employee* “See, he clearly knows what I’m talking about.”

Old Employee: “So, out of curiosity, when your wife takes out the cooked food… did you by chance re-heat it?”

Customer: “Well, duh…”

Old Employee: “Duh what, sir?”

Customer: “Of course she had to heat it up. The fridge kept it cold like it was suppose too. DUH!”

(It is at this moment where the customer’s wife has come to re-join her husband after looking at other appliances.)

Customer’s Wife: “So, did you have any luck finding a new fridge, hun?”

Customer: “No… I tried to find one that cooks like our old one but they don’t have it.”

Customer’s Wife: “A fridge that… cooks?”

Customer: “Yeah, just like our old one. You know, you put the chicken in raw and you take it back out later before dinner and it’s all cooked. Just like last night.”

Customer’s Wife: “Hunny… I cooked that chicken and put it back in the fridge. Fridges don’t cook food. They just keep them cold.”

Customer: *turns beet red in embarrassment as he finally realizes just how stupid of a moment he had* “Um, I think it’s time to leave.”

(The husband left in a hurried walk, with his wife in tow saying, ‘But what about the fridge, Hunny? What about the fridge?’)

Jumps Straight To Red Alert

| USA | Extra Stupid, Spouses & Partners, Technology

Woman: *slams a phone on the counter* “You’re going to block her, right now!”

Me: “Uh… Welcome to [Store], ma’am. Can I help you?”

Woman: *very slowly* “You’re… going… to… block… her… noooowww.”

Me: “Yes, ma’am, I got that the first time. Who am I blocking and why?”

Woman: “Amber! She keeps calling my husband and I think he’s meeting her on the side! I want her blocked! I’ll pay you double if you trace her.”

Me: “Ma’am, we don’t trace people here. I don’t think it’s possible or even legal for us to do so, even if we could. May I see the number?”

(She pulls it up in her history and I feel a part of me die inside.)

Me: “Ma’am… that’s an Amber Alert.”

Woman: “I know! BLOCK HER NOW!”

Me: “Ma’am, an Amber Alert is a nationwide message sent to all phones telling people to be on the lookout for abducted children. You probably have one, too.”

Woman: “Isn’t she just stalking me?”

Me: “No, ma’am. She’s telling you to currently be on the lookout for a missing little girl named [Child’s Name], taken in a white Subaru about a day ago. The Amber Alert is not trying to steal your husband.”

(After much coaxing, the woman left, still skeptical and still eyeing her phone suspiciously. My coworkers still laugh about it.)

Some Callers You Just Can’t Hold On To

| CA, USA | Bad Behavior, Technology

(I work for a well-known tech company, and take calls for its many products. The company also offers email to its customers, but this is not something we’re trained to help with. The following happened with a coworker and our supervisor.)

Customer: “I logged into my email on the library computer, and it WON’T LET ME REMOVE MY ACCOUNT. Let me talk to a supervisor!”

Agent: “Okay, well, I’d be happy to help with that. I support [Other Product], but removing your account from the computer should be easy enough.”

Customer: “NO. I want a supervisor. Transfer me NOW. And no hold music. I hate your hold music. No putting me on hold. I need to logout of this computer before someone steals my personal information.”

Agent: “I do want to let you know that if I transfer to my supervisor, it will put you on a hold. I’ll do it as quickly as possible, and at most, you’ll get a few seconds. He’s right there and ready for the call.”

Customer: “NO! No hold!”

(By this time, the supervisor has been informed by my coworker what’s going on, and is trying to get her to transfer it over.)

Supervisor: *walks over to my coworker and mutes the call so the customer can’t hear* “He won’t transfer?”

Agent: “Nope. He refuses to listen to hold music.”

Supervisor: *leans over and types his extension into the phone and runs back to answer the call at his desk, while my coworker and I stare at each other with bewildered looks* “Hi, I hear you’re unable to logout of your account on the public computer?”

(The call goes on, and he gets up and comes over to us a few minutes later.)

Me: “So, what happened?”

Supervisor: “The guy was talking to me IN the library, yelling and raging as someone shushed him in the background. I just heard him getting kicked out of the library, and fighting with the librarian about needing to finish his call. Then he hung up.”

Me: “All this because he doesn’t know how to clear his browser history. Classy guy.”

No Time Lie The Present

| AK, USA | Extra Stupid, Liars & Scammers, Technology

(Our company gets hit with spam that asks people to go to an external website and enter your username & password. We block the email but the damage is done, so you pull up a log of people who went to the website and cold call all 50 of them as fast as possible. Five minutes in I get this guy:)

Me: “Hey, you apparently clicked the email and entered your—”

Him: “No, I didn’t.”

Me: “I just need you to change your password; I have a record of you going to the spammy website—”

Him: “No, I didn’t.”

Me: “I literally have a list in front of me. Not only did you put in your username and password, you did it twice when it didn’t work!”

Him: “I didn’t click that—”

Me: “I don’t have time for you to lie to me right now; I’m forcing a password reset and logging you off. Enjoy your week.”

(My boss gave me a slow clap for dealing with this man…)

Making It Rain Laminated Sheets

| Canada | Bizarre, Criminal/Illegal, Money, Technology

(An older gentleman approaches the counter, with an abrupt manner about him.)

Customer: “Do you do laminating here?”

Me: “Yep, sure do!”

(Before I can explain pricing or options or anything, he cuts me off:)

Customer: “Well, where is it? Is it a machine in self-serve, or do I have to give you the items, or what?”

Me: “Oh, it gets done here, behind the counter. What are you looking to get laminated today?”

(He reaches into his pocket and gets out his wallet. That’s not that unusual; people frequently get business cards or small wallet-sized photo laminated. However, instead of getting anything like that out, I see he’s opened the bill portion and is pulling out a $100 bill… and another… and another… and another, until he’s holding out ten $100 bills. He holds them out to me like it’s nothing, a strange smugness about him. In my surprise over it, it takes me a second to actually respond, but eventually I take a step back and hold my hands up and shaking my head;)

Me: “I… can’t laminate that.”

Customer: “What?! Well, why not? What’s wrong with it!”

Me: “It’s illegal for me to laminate any kind of currency.”

Customer: “What?! What do you mean? How is that possible? Just laminate it!”

Me: “Well, even if I COULD laminate it… It would get ruined in the machine… Like, it would melt. You know these bills are made of something similar to plastic, right? And the laminate sheet is its own sort of plastic. The heat from the machine would make the bills illegible.”

Customer: “What do you mean? Just run them through.”

Me: “The heat would ruin them. They would melt together with the plastic of the laminate sleeve, probably ‘bleeding’ and blurring…”

(I had no idea if that would happen or not, I just knew that they couldn’t go through the machine because they’d sustain some sort of damage, and also it is illegal. He looked entirely displeased and put out, but then shoved the bills back into his wallet and stormed away. I turned to my coworker who was with me at the time, looking at her in disbelief, and she shrugged.)

Coworker: “Maybe he had some big bill to pay, and he’s trying to be a smart-a** about it.”